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Windows 7: Windows Live Mail Error ID: 0x80004005 Windows 7

27 Sep 2012   #61

Windows 7 Home Premium 64 bit

Hey, I should be thanking you for your patience....I am so very grateful that you are helping. I am so lost without the normal e-mail comms.

I am back at my computer now and will go through everything.

I had a look at gmail account and it is IMAP. I tested it and it came up with this error message.

Name:  gmail error message.PNG
Views: 12
Size:  26.1 KB

However, I did receive test e-mails as you can see below. But, these do not show in the inbox - only in the All mail box.


Also, I bought a program for my tablet but it needs a big download - so they suggest downloading onto your computer - and then moving it to the tablet. I did this (following the instructions carefully) and it came up with this (somewhat familiar) error message.
Name:  trying to copy file.PNG
Views: 13
Size:  40.1 KB

However, the files had downloaded (twice actually) and I can open them. I have not tried to transfer them to my tablet yet.

I just thought it might help shed some light on the cause of the problem. I seem to be getting lots of warnings for things!!

Okay, I'll get on to the "boot" etc now......

My System SpecsSystem Spec
27 Sep 2012   #62

Windows 7 Home Premium 64 bit

Righto, Norton Live update completed - no updates found - it seems to update automatically by itself fairly often

Manage firewall - mine was a bit different to the one in the help screen - but I found it!!


Name:  Firewall reset2.PNG
Views: 12
Size:  13.0 KB

The only point to note is that when I press the "yes" button, I don't get anything else. No confirmation or anything. But, no error messages either!!

Norton connectivity less sucessful:


Attached Thumbnails
Attached Images
My System SpecsSystem Spec
27 Sep 2012   #63

Windows 7 Home Premium 64 bit

This is my About Norton screen

Name:  About Norton.PNG
Views: 9
Size:  52.0 KB

My System SpecsSystem Spec

27 Sep 2012   #64

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

That's what folks do around here - they work through issues with other members. Let me know when you're finished post 59 & 60.

Note: Don't believe Norton - run Live Update until it says there are no more updates. This has bit me a few times in the past.

There seems to be more going on with your system than just WLM. If the next steps don't resolve the issues, I'm afraid we'll have to use a bigger hammer. Luckily, another member wrote a tutorial on the process - it is a bit technical, but the tut goes step-by-step.

After Windows Update and Norton Live update are completed and you're restarted your machine, try some test eMail again. That's the method - change or update and then test eMail - both directions (send / receive).

If the issue persists run the System File Checker (SFC)
Open an elevated (right click - run as administrator)
Command Prompt form your Start Menu - All Programs - Accessories

Type the following command into the Command Prompt window and hit enter
SFC /Scannow

SFC works in small chunks - run it a few times, rebooting restarting your machine between runs - until it reports no inconsistencies - usually 3 times is enough. It does take a while.

Cross fingers, Try eMail
My System SpecsSystem Spec
02 Oct 2012   #65

Windows 7 Home Premium 64 bit

Hi Slartybart,

I've been away for a few days. Going to try the command prompt now.

Hold thumbs!!
My System SpecsSystem Spec
02 Oct 2012   #66

Windows 7 Home Premium 64 bit


Well, I worked through all the steps. The first command prompt in Post 59 gave me this result:

Name:  Command Prompt 1.PNG
Views: 27
Size:  55.1 KB

Then I did all the repairs and updates:

Name:  2OctWLMrepair.PNG
Views: 17
Size:  44.6 KB
Name:  2OctNortonupdate1.PNG
Views: 12
Size:  25.1 KB

Then I did the second command prompt:
Name:  2OctCommandPrompt.PNG
Views: 17
Size:  76.5 KB

And I re updated and repaired and rebooted and re - commanded three times. The first two times I did get Norton updates, but the last didn't have any new ones.

Name:  2Octafterfirstscan.PNG
Views: 12
Size:  37.4 KB

I'll have to continue on another page - I need to add the other screens.....

Attached Thumbnails
My System SpecsSystem Spec
02 Oct 2012   #67

Windows 7 Home Premium 64 bit

Then I still get this from my e-mail.

Name:  2Octaftersecondscan.PNG
Views: 9
Size:  36.2 KB

I took off the gmail account completely before I started.

My System SpecsSystem Spec
02 Oct 2012   #68

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Well that was a lot.
  • "The first command prompt in Post 59 gave me this result:"
    there's a typo in the command - no space between regsvr32 jscript.dll
  • Norton Live Update - all good
  • SFC /scannow - no integrity issues - all good
  • Norton Live Update (LU) - even better, that's why I said "Don't trust Norton - run LU until it says 'There are no more updates"
  • Socket error 1104 - investigating
  • Not sure what SymNCT is - but it didn't run because it's specific to a differnt Norton product
  • Removed Gmail account - good
  • Socket error 10013 - investigating
It only looks like the same problem, they are different error codes and socket errors. We're making progress, but still haven't found the core issue WLM won't receive msgs.

If this is still a "new" machine - there aren't any critical things on it, then try removing all accounts from WLM, restart the machine, restart WLM and import AvalonJen.iaf. I'd like to see only one account in WLM, AvaolonJen.
warning   Warning
Removing accounts also removes mail asscociated with that account (I think). but to be safe, export any messages before removing the account.

Log onto your eMaill account using the web client and move any msgs in the inbox to another folder (you might have to create a folder first). I'm looking for an empty inbox on the server side. Test eMail again

I'll post back after I do more reading - the initial indication from other solutions is a clean Windows re-install might be required. I'm holding off on that until you (we?) try other less drastic solutions.

Until then - try the ResetScripts.bat file attached. This batch file contains the commands in post# 57.
Open an elevated Command Prompt (right click - run as administrator)
Tip   Tip
You can copy and paste in a Command Prompt (CP)window. You need to configure Command Prompt (it's easy)- see Command Prompt - Copy to Clipboard Steps 4 -> 7
It's a different editor, so Ctrl-C | Ctrl-V don't work. Inside the CP window,
hightlight and enter = copy
right click = paste

There's still a follow up if that doesn't help. I need to find it again and write another batch file for you.

As always, try one solution (remove accounts....), restart, test eMail
- then try another (RestScripts.....)

Thanks, you're doing great.


Attached Files
File Type: bat ResetScripts.bat (75 Bytes, 2 views)
My System SpecsSystem Spec
02 Oct 2012   #69

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

And of course there is still the possibility that Norton is the culprit.

If you still have th Norton CD or license key (if you downloaded it from their shop) - try uninstalling Norton completely, restart, Download and Run the Norton Removal Tool (select correct tool for your Norton product)

And...... try eMail again.

Please let me know if anything changes - thanks
My System SpecsSystem Spec
02 Oct 2012   #70

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

If you uninstalled Norton, you should re-install it or another AV product.

If you re-install norton - choose custom install and do not select eMaill scan.
My System SpecsSystem Spec

 Windows Live Mail Error ID: 0x80004005 Windows 7

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