Windows Live Mail Error ID: 0x80004005 Windows 7

Page 7 of 9 FirstFirst ... 56789 LastLast

  1. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #61

    Hey, I should be thanking you for your patience....I am so very grateful that you are helping. I am so lost without the normal e-mail comms.

    I am back at my computer now and will go through everything.

    I had a look at gmail account and it is IMAP. I tested it and it came up with this error message.

    Windows Live Mail Error ID: 0x80004005 Windows 7-gmail-error-message.png

    However, I did receive test e-mails as you can see below. But, these do not show in the inbox - only in the All mail box.

    Windows Live Mail Error ID: 0x80004005 Windows 7-gmailmail-received.png

    Also, I bought a program for my tablet but it needs a big download - so they suggest downloading onto your computer - and then moving it to the tablet. I did this (following the instructions carefully) and it came up with this (somewhat familiar) error message.
    Windows Live Mail Error ID: 0x80004005 Windows 7-trying-copy-file.png

    However, the files had downloaded (twice actually) and I can open them. I have not tried to transfer them to my tablet yet.

    I just thought it might help shed some light on the cause of the problem. I seem to be getting lots of warnings for things!!

    Okay, I'll get on to the "boot" etc now......
      My Computer


  2. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #62

    Righto, Norton Live update completed - no updates found - it seems to update automatically by itself fairly often


    Manage firewall - mine was a bit different to the one in the help screen - but I found it!!

    Windows Live Mail Error ID: 0x80004005 Windows 7-firewall-reset1.png

    Windows Live Mail Error ID: 0x80004005 Windows 7-firewall-reset2.png

    The only point to note is that when I press the "yes" button, I don't get anything else. No confirmation or anything. But, no error messages either!!

    Norton connectivity less sucessful:

    [ATTACH][ATTACH]Windows Live Mail Error ID: 0x80004005 Windows 7-nortontroubleshooter3.png[/ATTACH][/ATTACH]
    Attached Thumbnails Attached Thumbnails Windows Live Mail Error ID: 0x80004005 Windows 7-nortontroubleshoot2.png   Windows Live Mail Error ID: 0x80004005 Windows 7-nortontroubleshooter1.png  
      My Computer


  3. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #63

    This is my About Norton screen

    Windows Live Mail Error ID: 0x80004005 Windows 7-about-norton.png
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #64

    That's what folks do around here - they work through issues with other members. Let me know when you're finished post 59 & 60.

    Note: Don't believe Norton - run Live Update until it says there are no more updates. This has bit me a few times in the past.

    There seems to be more going on with your system than just WLM. If the next steps don't resolve the issues, I'm afraid we'll have to use a bigger hammer. Luckily, another member wrote a tutorial on the process - it is a bit technical, but the tut goes step-by-step.

    After Windows Update and Norton Live update are completed and you're restarted your machine, try some test eMail again. That's the method - change or update and then test eMail - both directions (send / receive).

    If the issue persists run the System File Checker (SFC)
    Open an elevated (right click - run as administrator)
    Command Prompt form your Start Menu - All Programs - Accessories

    Type the following command into the Command Prompt window and hit enter
    SFC /Scannow
    SFC works in small chunks - run it a few times, rebooting restarting your machine between runs - until it reports no inconsistencies - usually 3 times is enough. It does take a while.
    Cross fingers, Try eMail
      My Computer


  5. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #65

    Hi Slartybart,

    I've been away for a few days. Going to try the command prompt now.

    Hold thumbs!!
      My Computer


  6. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #66

    Okay,

    Well, I worked through all the steps. The first command prompt in Post 59 gave me this result:

    Windows Live Mail Error ID: 0x80004005 Windows 7-command-prompt-1.png

    Then I did all the repairs and updates:

    Windows Live Mail Error ID: 0x80004005 Windows 7-2octwlmrepair.png
    Windows Live Mail Error ID: 0x80004005 Windows 7-2octnortonupdate1.png


    Then I did the second command prompt:
    Windows Live Mail Error ID: 0x80004005 Windows 7-2octcommandprompt.png

    And I re updated and repaired and rebooted and re - commanded three times. The first two times I did get Norton updates, but the last didn't have any new ones.

    Windows Live Mail Error ID: 0x80004005 Windows 7-2octafterfirstscan.png

    I'll have to continue on another page - I need to add the other screens.....
    Attached Thumbnails Attached Thumbnails Windows Live Mail Error ID: 0x80004005 Windows 7-nortontroubleshooter3.png  
      My Computer


  7. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #67

    Then I still get this from my e-mail.

    Windows Live Mail Error ID: 0x80004005 Windows 7-2octaftersecondscan.png

    I took off the gmail account completely before I started.
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #68

    Well that was a lot.
    • "The first command prompt in Post 59 gave me this result:"
      there's a typo in the command - no space between regsvr32 jscript.dll
    • Norton Live Update - all good
    • SFC /scannow - no integrity issues - all good
    • Norton Live Update (LU) - even better, that's why I said "Don't trust Norton - run LU until it says 'There are no more updates"
    • Socket error 1104 - investigating
    • Not sure what SymNCT is - but it didn't run because it's specific to a differnt Norton product
    • Removed Gmail account - good
    • Socket error 10013 - investigating
    It only looks like the same problem, they are different error codes and socket errors. We're making progress, but still haven't found the core issue WLM won't receive msgs.

    If this is still a "new" machine - there aren't any critical things on it, then try removing all accounts from WLM, restart the machine, restart WLM and import AvalonJen.iaf. I'd like to see only one account in WLM, AvaolonJen.
       Warning
    Removing accounts also removes mail asscociated with that account (I think). but to be safe, export any messages before removing the account.
    Log onto your eMaill account using the web client and move any msgs in the inbox to another folder (you might have to create a folder first). I'm looking for an empty inbox on the server side. Test eMail again

    I'll post back after I do more reading - the initial indication from other solutions is a clean Windows re-install might be required. I'm holding off on that until you (we?) try other less drastic solutions.

    Until then - try the ResetScripts.bat file attached. This batch file contains the commands in post# 57.
    Open an elevated Command Prompt (right click - run as administrator)
    Type:
    %userprofile%\Downloads\ResetScripts
       Tip
    You can copy and paste in a Command Prompt (CP)window. You need to configure Command Prompt (it's easy)- see Command Prompt - Copy to Clipboard Steps 4 -> 7
    It's a different editor, so Ctrl-C | Ctrl-V don't work. Inside the CP window,
    hightlight and enter = copy
    right click = paste
    There's still a follow up if that doesn't help. I need to find it again and write another batch file for you.

    As always, try one solution (remove accounts....), restart, test eMail
    - then try another (RestScripts.....)

    Thanks, you're doing great.

    Bill
    .
    Windows Live Mail Error ID: 0x80004005 Windows 7 Attached Files
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #69

    And of course there is still the possibility that Norton is the culprit.

    If you still have th Norton CD or license key (if you downloaded it from their shop) - try uninstalling Norton completely, restart, Download and Run the Norton Removal Tool (select correct tool for your Norton product)

    And...... try eMail again.

    Please let me know if anything changes - thanks
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #70

    If you uninstalled Norton, you should re-install it or another AV product.

    If you re-install norton - choose custom install and do not select eMaill scan.
      My Computer


 
Page 7 of 9 FirstFirst ... 56789 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:22.
Find Us