Wlmail won't end system boots wrong

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  1. Posts : 8
    Windows 7 home premium 64 bit
       #1

    Wlmail won't end system boots wrong


    Windows live mail won't run sometimes. A pop up window comes up saying one item completed one sending. In the taxk manager I see a Wlmail and kill the process, then I can open the mail tool.
    Also when the system goes to sleep overnight it doesn't start correctly. I get promted to start normally, safe mode, etc. It then goes to a page that tries to identify the problem fo 25 minutes, but never finds one.

    Any ideas?

    Thanks,
    Mark
      My Computer


  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #2

    What version of WLM are you running?
      My Computer


  3. Posts : 8
    Windows 7 home premium 64 bit
    Thread Starter
       #3

    Version 2012 (Build 16.4.3503.0728)
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #4

    Thanks.

    Try repairing Windows Essentials (WE)

    go to control panel - programs and features
    double click on WE and follow the instructions to repair it.

    Interesting - I just tried this and while my WEmail seems to be working fine, the installer claims there is a problem.
    There is no "repair in place" option available.
    It tells me to uninstall and reinstall from explore.live.com\windows-live-essentials

    That was going to be my next suggestion for you anyway, so if you get the same msg
    - go ahead and uninstall \ re-install.

    I'm going to go ahead and do it as well.
      My Computer


  5. Posts : 8
    Windows 7 home premium 64 bit
    Thread Starter
       #5

    I tried the repair already, it worked for a few hours then same old peoblem.
    I have unistaled twice. 1st time installed with Mail tool only 2nd time with all of windows essentials, still same problem.
    More info - the PC is about 10 months old and has worked fine until a month ago. I opened Wmail and there were no Emails, like I had never used it. The contacts were there but all of the old folders were gone. I found the old Emails in their directories and imported them. That was the very 1st problem. Now I have the one stated.
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #6

    Ok, my situation was different - same version was reinstalled when I went through the exercise.

    Now back to the issue you're seeing.
    Were the folders you found in the default location or a different location?
    default location = %userprofile%\AppData\Local\Microsoft\Windows Live Mail

    It sounds as though the contents of WEmail folder were corrupted in some manner. The contacts persisted because they live in the Windows Live folder, not the Windows Live Mail folder.

    I'm guessing that the sub-folders for WEmail were inadvertently moved. I've done this on lots of files at various times with drag and drop - I mean to move something and end up moving more than I intended.

    Do the folders you imported from still exist?
    .
      My Computer


  7. Posts : 8
    Windows 7 home premium 64 bit
    Thread Starter
       #7

    Not sure exactlly where I imported them from. If I remember correctly they were in 2 different places.
    C:\Users\Mark\\AppData\Local\Microsoft\Windows Live Mail\POP3.fronti.263 and/or
    C:\Users\Mark\\AppData\Local\Microsoft\Windows Live Mail\POP3.fronti.483
    These folders still exist.
    I do not do anything in the C:\Users..... directories, I am not that sufisticated of a user. I just was looking for my old Emails as I didn't want to lose the info.
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #8

    Yeah, I wasn't saying that's what happened...I was just typing out loud.

    Those file names look odd for WEmail - they usually begin with the account name and contain part of the login. Your look more like server names.

    Oh well, that's not important.

    Before you go any further - export your mail to a safe location
    click on the menu icon (next to Home" .... Folders.... View...)
    and select export email, tehn select email messages
    Export format: Windows Live Mail
    - it will ask for a folder location. Suggestion - create a new folder in your Documents folder
    give it a meaningful name such as ExportMail or MailExport
    make sure that the All messages radio button is ticked
    and clicked next


    Do the same for Accounts - you have to export them one by one.

    might as well back up your contacts too - clcik on the contacts icon
    click on Home, then export
    choose comma separated values(CSV)
    give it a name (mycontacts) and a location
    now you have to mark each field that you want to export - some are already checked. I haven't found a way to select all fields.
    hit next or finish

    So now you should have export copies of messages, accounts, and contacts.
    Note: exporting contacts does not retain group information

    Let me think on the next step to take.
    .
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #9

    Ok, let's see what the system file checker thinks needs repairing

    open an elevated command prompt (right click to run as administrator)
    type the following and hit enter (it might take more than 15 minutes, depending on what needs repairing)

    SFC /scannow

    if no problems were found, we can go on to the next thing.
    if it finds and fixes errors, reboot your machine and run it again

    Let me know when that completes - thanks.
      My Computer


  10. Posts : 8
    Windows 7 home premium 64 bit
    Thread Starter
       #10

    Sorry I was gone for a while.
    I ran the scan and it didn't find anything.
    While I was backing up the Wmail folders I noticed I had 2 accounts that were identical. I deleted them both and added one back. The Wmail tool appears to be working properly now. But I still have the issue with windows not wanting to boot properly. I think it is only happening when it goes into hibernation, not after a shutdown or sleep mode.
      My Computer


 
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