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Windows 7: How to repair Windows Live mail 2011

18 Oct 2012   #21
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

edit the post, go to advanced and remove the attachment. you can edit the original in Paint and use the eraser tool to remove personal info.

If you're going to report the other tabs, just do that in a new post. Again, erase personal info before attaching any screenshots.

Thanks for the reminder Jerry.


My System SpecsSystem Spec
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18 Oct 2012   #22
larsanlewis

Windows 7 Home Premium 32bit
 
 

Have not had time to try fixes yet. Will get other screen shots tomorrow. Have narrowed it down to, it only happens after I have sent an email. It is trying to send 4 for times, and can not complete it. I have 5 accounts listed under accounts, all the same one. How do I get rid of all but one?
My System SpecsSystem Spec
18 Oct 2012   #23
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

1) Make the new account (CoxSSL) as I described in post# 18.

2) in ALL other accounts - untick "include this account when sending and receiving" on all accounts (general tab of the account property page), except the new one (CoxSSL). This will prevent any new mail being sent or attempts to retrieve mail from the server.

3) Try sending eMail to yourself, this should eventually round trip back to you and you've tested send and receive with the CoxSSL account.
Note   Note
All of your eMail on the Server should download to the new CoxSSL account you created because you had "Leave eMail on Server" ticked. I don't know how much mail is there or how long you were using that option. anyway - there might be a lot of email coming down.

4) if you still see multiple accounts sending / receiving, go back to step 2

when you get to the point where only CoxSSL is sending and receiving, you can move forward. I can't help you much if the old accounts are active. And they must be inactive to complete the next steps.

warning   Warning
If the old accounts are still sending/receiving, there is a chance that new mail will not be backed up. This isn't much of an issue in your case because you have "Leave on server" ticked. This is a caution for others who might read these instructions and who do NOT leave their mail on the server.

The next thing you'll want to do is move any mail from the other old accounts into a new folder. The easiest and perhaps safest way to collect items in the other accounts is to create a new folder in Storage, call it CoxStore

do the following for the old accounts only, not the new account.

Move all items that you want to save into Storage -> CoxStore1. WLM might complain about duplicates when you do the same for subsequent accounts, or WLM will move the items and keep the association to the old account. I'm not sure. If WLM complains about dups, create a new folder in Storage called CoxStore2 and move the items into it. Continue moving old eMail items from the old account inbox until there are no more items to move.

Finally, create a new folder in Storage called OldOutbox and move any eMail from the real Outbox to Storage -> OldOutbox
At the end of this you could have one folder in Storage with ALL of your old Email, or you might have CoxStore1 through CoxStore5 folders, each containing eMail from the respective old folders.

You might want to check if there's anything in the drafts folders and move them to Storage (create a drafts folder under each CoxStoreX and move the old drafts to the respective Storage drafts.

Don't worry about junk mail or deleted items.

When you're satisfied that you have "backed up" your old eMail, delete All of the old accounts. But keep the new account CoxSSL

Your WLM folder should look like this (I used abbreviated folder names for CoxSSL account)

CoxSLL
---Inbox
---Sent
---Deleted
---Drafts
---Junk

Outbox

Storage
---CoxStore1
---OldOutbox

or

Storage
---CoxStore1
---CoxStore2
---CoxStore3
---CoxStore4
---CoxStore5
---OldOutbox

At this point you have a very clean WLM structure, albeit a bunch of old eMail to sort through. That's fairly easy to do, but let's get the ship righted first.
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19 Oct 2012   #24
larsanlewis

Windows 7 Home Premium 32bit
 
 

Will the storage folders I have already created still be there with their contents? Also,my old account name is my email address, with the new one being CoxSSL, will my existing email account still be good? Do not want to have to change email addresses.
My System SpecsSystem Spec
19 Oct 2012   #25
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yes, all storage folders previously created will still be there. What I described was creating new folders and a new account.

Your old account name is only a name that tells how to get to the servers and how to log on using your eMail ID.

The new CoxSSL account will contain the same information (eMail address, etc) but use a different protocol to get to the servers. So yes - you're eMail address will still be good and will still be the same.

One advantage to this is that a new WLM folder structure is created when new accounts are configured. Each account has it's own folder area with the same tree structure (inbox, drafts, sent, etc.). By creating the new folder structure, you're guaranteed that you don't have any mail items in that structure that might cause WLM to hiccup.

The only thing you want to make sure is that the old accounts clear the "include this account when..."
That way the only account that should be sending / receiving is the new one: CoxSSL. you can actually name the new account anything you want, but use CoxSSL for now - i will always reference CoxSSL when I post. That's the only account you really need.

Let me know what you've done so far - thanks.
My System SpecsSystem Spec
19 Oct 2012   #26
larsanlewis

Windows 7 Home Premium 32bit
 
 
Wlm 2011

Here the additional screen shots of properties as well as one of the message I get when I try to open WLV, after I have sent an email.
My System SpecsSystem Spec
19 Oct 2012   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, once you create the new CoxSSL account and untick include for the old accounts, let me know.

The screen shots still contain personal information - dang! Missed the title bar, but you got everything else.
Just go to advanced, manage attachments and delete the screen shots - no need to reload.

Once this is all squared away, I recommend upgrading to WLM 2012 - it's far less buggy than 2011.
My System SpecsSystem Spec
25 Oct 2012   #28
larsanlewis

Windows 7 Home Premium 32bit
 
 

Created new account CoxSSL as suggested but where do I find a list of all accounts to edit them? Only place I see them is when I select send/receive. It still shows my old account 4 times (only had one). Can not select them to do anything with them.
My System SpecsSystem Spec
25 Oct 2012   #29
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Do you see the old account, the new account, Outbox, Storage, etc?

If you only see the old account - change that one (do not include when sending/receiving)

Post a screenshot of your main WLM window - use the eraser in Paint to remove personal information (your eMail, name, any other sensitive info caught in the snapshot.
Tip   Tip
Alt+PrtScrn = capture active window
Open Paint
paste the captured window
erase personal info
save
attach to your post (Paperclip)
My System SpecsSystem Spec
25 Oct 2012   #30
larsanlewis

Windows 7 Home Premium 32bit
 
 

Here is the main WLM screen and the send/receive screen


Attached Thumbnails
How to repair Windows Live mail 2011-wlm.png   How to repair Windows Live mail 2011-wlm1.png  
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 How to repair Windows Live mail 2011




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