How to repair Windows Live mail 2011

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  1. larsanlewis
    Posts : 19
    Windows 7 Home Premium 32bit
       New #1

    How to repair Windows Live mail 2011


    I am running Widows 7 Home Premium. Recently my live mail disconnects itself from the server after being inactive for a short while. I have to restart my computer to get it to connect back. Read several threads and followed their advise on how to repair, with one problem. When I go to uninstall/change, it does not give an option to repair, only uninstall. It says there is a problem with one or more of the Live Windows live programs, to fix try uninstalling and reinstalling Windows Live. I do not want to totally uninstall Live because of the chance of losing all my contacts and emails that are already saved.
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  3. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #2

    Hi larsanlewis, welcome to Seven Forums.
    I suggest updating to WLM 2012, it fixed most of the bugs and you won't lose anything. Download Windows Live Mail 2012 (16.4.3505) - FileHippo.com
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  4. larsanlewis
    Posts : 19
    Windows 7 Home Premium 32bit
    Thread Starter
       New #3

    That fixed the problem for about a day. Now it is back to disconnecting Windows Live Mail from the server after setting inactive for a while. Any other ideas?
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  6. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #4

    Read this. WLM Mail Tips.docx
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  7. larsanlewis
    Posts : 19
    Windows 7 Home Premium 32bit
    Thread Starter
       New #5

    How does that help me fix the problem?
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  8. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #6

    larsan,

    You might want to turn off eMail scanning in any AV software you're running. This is a redundant feature of AV software - all eMails become files and the file scan is sufficient to catch bugs.
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  10. Slartybart
    Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       New #7

    Found this, it might be worth checking.

    The answer instructs you to make sure connections settings are correct in all accounts.

    This is difficult to resolve with the limited information. Are there any entries in your Event Viewer that pertain to WLM? Error codes...messages? That would be helpful.
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  11. larsanlewis
    Posts : 19
    Windows 7 Home Premium 32bit
    Thread Starter
       New #8

    No error messages. When I open WLM message status it says not connected. Closing WLM and restarting does not help. Have to reboot computer. Message status in WLM shows tasks that are completed and not completed. Shows checking for messages and sending messages. Shows messages attempting to be sent, even when I have sent none. Also, when I click send/receive, it shows 5 email accounts with the same name. Could this be the item causing the problem? If so, how do I delete some of them and how do I know which ones to delete?
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  12. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #9

    Is it only WLM thats not connecting. Can you post an image of the error.
    Screenshots and Files - Upload and Post in Seven Forums
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  13. larsanlewis
    Posts : 19
    Windows 7 Home Premium 32bit
    Thread Starter
       New #10

    It is only WLM that disconnects. Should I go back to WLM 2009? Where can I find a link?
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