How to repair Windows Live mail 2011

ok, so the 2nd snapshot is WLM checking the servers, which you cleverly hid sensitive info , right?

I'll try to figure out a way to clean up the old accounts. I want to make sure that you are using the new account and that it is working fine, that you copied what mail you wanted to save into folders under teh Storage folder before I suggest anything.

I other words, is WLM behaving and is the old email in a safe place?

Search your user for CoxSSL and open the folder location. Post a screenshot.
There should be multiple folders there, including CoxSSL.
You might have to change your folder view to include "system protected" files so you can view the objects.

Thanks

edit: You had to have the old account somewhere, right? Where did it go? Is it just off screen or was it deleted? It's fine if you deleted it, it just dawned on me that it wasn't showning in your image.

I need to see just the accounts - you can crop the list and calendar pane.
Please also collapse the accounts and storage folders - make it so I can see teh entire navigation pane showing all accounts and I stop trying to use the scroll bar in your image =:>

Thanks

You missed the point of that exercise. Creating a NEW account allows you to get rid of the old account which would stop the extraneous server checks.

You're welcome to start over at post# 18 - create the new WLM account and delete the old WLM account, making sure you copy the eMail over to Storage folders first. It looks as though you already copy mail to Storage, so all you really need to copy is the stuff in your Inbox.

I've already walked you through most of the steps that would solve this - you chose not to follow the advice. That's ok, but not saying you weren't going to do something is not ok. I wouldn't have wasted your time.

The choice is yours, the information is there. I'll check back next week to see what decision you made and if you need further assitance.

I help lots of folks, most follow the advice given, some decide to take another path - I don't get upset about that.

When I said set up a new account I meant set up a new WLM account. To make that easier for you, I rewrote the information from post 18 in this post. Follow these instructions and you should be good-to-go.

1. Create a new account in Windows Live Mail
   @ Add E-Mail account
   
2. On the first dialog window
   1. tick the checkbox for Manually configure server settings for e-mail account
   2. enter your eMail address, password, and display name
   3. click next
3. On the Servers dialog window
   1. Select POP3 as the Server type
   2. enter: pop.cox.net as the incoming server
   3. enter: smtp.cox.net as the outgoing server
   4. tick the checkbox for My outgoing server requires authentication
   5. tick both checkboxes (SMTP and POP3) This server requires Secure connection
   6. SMTP port- 465
      Nowhere in the Cox documentation does it say to use port 25 - so don't. Instead use 465 with SSL ticked.
   7. POP3 port- 995
      Note: The dialog "helps" you when you click the SSL boxes - it sets what it thinks they should be. You have to type in the values that I provided (from Cox documentation)
      Cox makes a distinction that the POP3 port should be 110 without SSL if you're on Cox net and 995 with SSL if your not on Cox net.
      
      Say you have a laptop and you go to the library and you want to check your mail - you have to reconfigure your account? That's just dumb!
      
      Set it up 995 with SSL and try it - there's no reaon it won't work. If it doesn't work - switch it.
   8. Server timeout - 1 minute should be long enough
   9. tick - Leave a copy on the server
   10. click next and you should be done

Now, change the old CoxSSL account, the old account that you renamed to CoxSSL
- untick the checkbox Include this acount when sending and receiving

Send a test eMail to yourself using the account you just set up. If you left mail on the server before, it will all come down now.


Follow the above or not - your choice. I read my posts and some of it might have been unclear - I'm giving you the benefit of doubt here. In any case, I've cleaned up the instructions and 'm done.