Thank you both Irene and Bassfisher6522! I'm guessing it's an issue as this gentleman just moved into a new house and basically never updates anything. I'm going back today to 'fix' and endless loop of files that he copied over from other computers on this new computer. Problem is they are the XP doc and settings files from his XP machine onto the new Windows 7 machine. Makes it very difficult for the system to know and the app software to know where to look for files. Nice machine, but app software is all old, from the 1990's. Need to have him understand that he needs to update his software!!!
As far as the WL, I've never used it as I am a fan of Outlook and have been using that since it first came out. But it would make sense that is got corrupt, and also the identities issue is what I'm thinking the issue is. He never closes it out, ever! And as I said he never updates his software!!
Thank you both. I'm scheduled to be over there today and this info couldn't have been better timing wise!! Will let you both know the outcome!