Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't send email to one person's email address

26 Oct 2012   #1
OopsMS

Windows 7 Professional 64 bit
 
 
Can't send email to one person's email address

I am helping a friend with their computer mess. The husband uses Windows Live as his email client and the wife uses direct Road Runner.

They both use the same computer. When the husband tries to send email to his wife's email acct, she never receives it. Yet he can send emails to me and I am a Road Runner email address. So I know that his Windows Live is set up correctly.

His wife's email is working fine directly through Road Runner as she can send and receive emails.

SO... Seems to me the issue has something to do with using the same computer and he never signs out of Windows Live. (I personally use Outlook as I am a business and am not familiar with Windows Live)

He never gets any kind of Undeliverable mail message or anything.

Can anyone help me here. I'm am do back over to continue cleaning up some other issues with his system. And I'm not sure where to go from here.

Thank you in advance.
Oops


My System SpecsSystem Spec
.
28 Oct 2012   #2
Irene

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
28 Oct 2012   #3
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

From my experience with WLMail, sometimes the accounts that are created get corrupted from time to time for no apparent reason. Which still baffles me to this day. The quick fix I found to work is to uninstall the problematic account and then re-install.
My System SpecsSystem Spec
.

29 Oct 2012   #4
OopsMS

Windows 7 Professional 64 bit
 
 

Thank you both Irene and Bassfisher6522! I'm guessing it's an issue as this gentleman just moved into a new house and basically never updates anything. I'm going back today to 'fix' and endless loop of files that he copied over from other computers on this new computer. Problem is they are the XP doc and settings files from his XP machine onto the new Win7 machine. Makes it very difficult for the system to know and the app software to know where to look for files. Nice machine, but app software is all old, from the 1990's. Need to have him understand that he needs to update his software!!!

As far as the WL, I've never used it as I am a fan of Outlook and have been using that since it first came out. But it would make sense that is got corrupt, and also the identities issue is what I'm thinking the issue is. He never closes it out, ever! And as I said he never updates his software!!

Thank you both. I'm scheduled to be over there today and this info couldn't have been better timing wise!! Will let you both know the outcome!
My System SpecsSystem Spec
30 Oct 2012   #5
OopsMS

Windows 7 Professional 64 bit
 
 

Irene and Bassfisher6522

Tried both suggestions and nothing works. I should explain these folks said that it use to work. The issue is the husband is using WI and the wife just logs directly into Road Runner. The Time Warner acct is in the husband's name and his email is the master or controlling email in Time Warners Road Runner system. The wife's email is a secondary email acct. This shouldn't make a difference as I can send emails to any of my road runner accts and I use Outlook.

The husband cannot thru WI send his wife an email message or forward any message. He gets no errors, no messages that it cannot be delievered, nothing. And it never comes into the wife's email. Cannot figure this out. It's like it goes into a black hole never to be seen!!!

Any other suggestions? Calling TW is useless as it's involving a WI and they will not support problems that could be from a third party email software.

I should mention that there are no problems with either acct sending or receiving other emails, only between husband and wife's email accts.

Any suggestions??
My System SpecsSystem Spec
Reply

 Can't send email to one person's email address




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Sending email to one person on a thread sent to others too
I would welcome clarification on this. If say, my sister sent me an Outlook email and included my brother, would him then addressing an email just to myself on that same thread/topic, exclude it being read by my sister? If not, if there were further emails between all 3 of us on that same...
Microsoft Office
by using my email address some one send me an email to same address
hi guys, i need your help, i got my yahoo account & i am using firefox18. I know my strong password every thing. buy my problem is here, some one sending email by using my same email to me on same email for example abcd@yahoo.com is my email address. so some one using this email address...
Browsers & Mail
cant send to a certain email address
when I send an email to this certain address it comes back with the following error message. host cds056.dcs.int.inet said: 552 5.2.2 Over quota (in reply to end of DATA command) windows 7 pro, windows firewall, MSE, windows live mail.
Browsers & Mail
unauthorized email being sent from email address
My friend's email contacts are receiving email from her address but she did not send them. Most of these emails contain only links. She has contacted McAfee, they checked her computer, and assure her that she is virus free. Has anyone had any experience with this? Thanks!
Browsers & Mail
outlook 2007 changed email address so email was returned
I'll bet you have not heard this one before. I was attempting to send an email to a potential client. Everything seemed to work well except that it was returned. The problem was that the address was changed somewhere. His name is spelled with a j but somewhere along the line, it was changed to a...
Microsoft Office
New email address for Microsoft security email notices
More...
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App