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Windows 7: New Microsoft Office 2010 Activation- Outlook will not function

17 Nov 2012   #1

Windows 7 Professional x64
New Microsoft Office 2010 Activation- Outlook will not function

I hope you can help me with this one. I just purchased a new laptop that only a partial Office 2010 program pre-installed so I installed my authentic Office 2010 copy from my desktop to my laptop and had to call Microsoft to validate my product key. No problems there went smoothly. The problem is that I am not able to launch Outlook even to set it up. The error message says "cannot load folders" and then shuts down automatically. I tried to use Windows program repair in control panel but the only reinstalled the office connector. I've looked everywhere on Microsoft's website and can't seem to get an answer that will actually "fix" my outlook issue. Any suggestions on what I should try next? BTW Outlook works just fine on my desktop. Thanks.

My System SpecsSystem Spec

19 Nov 2012   #2

Windows 7

Try this
Start-> type; outlook.exe /resetnavpane

Also an try this

Go to Start > Regedit
  1. Locate HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem
  2. Delete the Profiles key under the Windows Messaging (Subsystem) key.
Hope that Helps
My System SpecsSystem Spec

 New Microsoft Office 2010 Activation- Outlook will not function

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