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Windows 7: Window 7 - IE9 - Bank of America - Shopsafe doesn't work.

22 Nov 2012   #11
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

Without deleting anything I used the instructions to find three BHOs in the Registry:

{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
Name: (default) Type: REG_SZ Data: (value not set)
Name: NoExporer Type: REG_DWORD Data: 0x00000001(1)


{B4F3A835-0E21-4959-BA22-42B3008E02FF}
Name: (default) Type: REG_SZ Data: URLRedirectionBHO
Name: NoExplorer Type: REG_DWORD Data: 0x0000000(1)

{DEC80044-A445-435b-BC74-9C25C1C588A9}
Name: (default) Type: REG_SZ Data: (value not set)
Name: NoExplorer Type: REG_DWORD Data: 0x0000000(1)



Using CCleaner Tools found the following under Startup:

Windows:

Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run RtHDVCpl Realtek Semiconductor C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
Yes HKCU:Run RESTART_STICKY_NOTES Microsoft Corporation C:\Windows\System32\StikyNot.exe
Yes HKLM:Run MSC Microsoft Corporation "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
Yes HKLM:Run KONICA MINOLTA magicolor 2400W STD KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. C:\Windows\system32\MSTMON_S.EXE STARTUP
Yes HKLM:Run Citi Virtual Account Numbers Orbiscom Ltd. All rights reserved. C:\PROGRA~2\VIRTUA~1\CitiVAN.exe /lang=en_RG /dontopenmycards
Yes HKLM:Run CanonSolutionMenu CANON INC. C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe /logon
Yes HKLM:Run BCSSync Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run AMD AVT Microsoft Corporation Cmd.exe /c start "AMD Accelerated Video Transcoding device initialization" /min "C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe" aml
Yes HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

Internet Explorer:

No Extension OneNote Linked Notes Microsoft Corporation C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
No Extension OneNote Linked Notes Microsoft Corporation C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
No Extension Send to OneNote Microsoft Corporation C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
No Extension Send to OneNote Microsoft Corporation C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
No Helper Adobe PDF Link Helper Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Yes Helper Groove GFS Browser Helper Microsoft Corporation C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
Yes Helper Java(tm) Plug-In 2 SSV Helper Oracle Corporation C:\Program Files\Java\jre7\bin\jp2ssv.dll
Yes Helper Java(tm) Plug-In SSV Helper Oracle Corporation C:\Program Files\Java\jre7\bin\ssv.dll
Yes Helper Office Document Cache Handler Microsoft Corporation C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
Yes Helper Office Document Cache Handler Microsoft Corporation C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
No Helper Virtual Account Numbers Helper Orbiscom Ltd. All rights reserved. C:\Program Files (x86)\Virtual Account Numbers\CitiVANHelper.dll
No Toolbar Virtual Account Numbers Orbiscom Ltd. All rights reserved. C:\Program Files (x86)\Virtual Account Numbers\CitiVANToolbar.dll

Scheduled Tasks:

Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task {22EA8FC3-98FF-4909-8B40-597684F9A226} Microsoft Corporation C:\Windows\system32\pcalua.exe -a E:\monsetup.exe -d E:\
Yes Task {7D63171F-97A9-46CD-962A-4BF32F3E0A7F} Microsoft Corporation C:\Windows\system32\pcalua.exe -a E:\Setup.exe -d E:\
Yes Task {D73A0395-8988-47C4-AD1A-CEDBAD629212} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Jack\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5XDE91XP\8800fosmwin110us.exe" -d C:\Users\Jack\Desktop

Yes Directory Browse with FastStone "C:\Program Files (x86)\FastStone Image Viewer\FSViewer.exe" "%1"
Yes Directory MBAMShlExt Malwarebytes Corporation C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
Yes Directory TreeSize Free JAM Software "C:\Program Files (x86)\JAM Software\TreeSize Free\TreeSizeFree.exe" /CONTEXT "%1"
Yes Drive Browse with FastStone "C:\Program Files (x86)\FastStone Image Viewer\FSViewer.exe" "%1"
Yes Drive TreeSize Free JAM Software "C:\Program Files (x86)\JAM Software\TreeSize Free\TreeSizeFree.exe" /CONTEXT "%1"
Yes File MBAMShlExt Malwarebytes Corporation C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll


I don't seem to have the BHO that CrOOzn mentioned:

BHOSSAFE.DLL - {333F6B96-3992-4D58-A499-145A10FE48C3} - MBNA Shopsafe BHO

But if that's an issue, then why is Shopsafe working in Safe Mode with Networking?


My System SpecsSystem Spec
.
22 Nov 2012   #12
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Sorry, I was only making suggestions based on Cr00zng's findings. Perhaps not the path to take?

Besides MSE, what active security do you have? Is Malwarebytes the free version used only for scanning, or the Pro version? What firewall do you use? Any active security I would try disabling one by one for a test. If you find one that's causing it, you might be able to add the site(s) to it's exclusion/whilelist. Safe mode does not load any security, while the clean start often cannot disable certain security products.

A Guy
My System SpecsSystem Spec
22 Nov 2012   #13
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

Quote   Quote: Originally Posted by A Guy View Post
Sorry, I was only making suggestions based on Cr00zng's findings. Perhaps not the path to take?

Besides MSE, what active security do you have? Is Malwarebytes the free version used only for scanning, or the Pro version? What firewall do you use? Any active security I would try disabling one by one for a test. If you find one that's causing it, you might be able to add the site(s) to it's exclusion/whilelist. Safe mode does not load any security, while the clean start often cannot disable certain security products.

A Guy
Make all the suggestions you want, no matter how far out. I'll try anything.

The only active security (other than MSE) is the Windows Firewall. I disabled it and tried Shopsafe again. No dice.

I had three anti spyware programs: Malwarebytes, Spybot, and Super AntiSpyware. I uninstalled all three just in case something was going on in the background. Tried Shopsafe again. Still no luck.

Frustrating.
My System SpecsSystem Spec
.

23 Nov 2012   #14
Cr00zng

Windows 7 64-bit, Windows 8.1 64-bit, OSX El Capitan, Windows 10 (VMware)
 
 

After further searching on my machine, I could not find the bohssafe.dll file other than the previously posted reference to the file. There's no reference to this file in the registry and does not exist in explorer either. Why a search in explorer would find it yesterday but not today? Strange...

Looking through your start up program, one seems suspicious in a sense that might prevent ShopSafe from working:

Quote:
Yes HKLM:Run Citi Virtual Account Numbers Orbiscom Ltd. All rights reserved. C:\PROGRA~2\VIRTUA~1\CitiVAN.exe /lang=en_RG /dontopenmycards
I don't believe that this program would load in safe mode and may explain why ShopSafe works in safe mode. ShopSafe is a virtual card program and might be conflicting with the similar program from the Citi. You could disable this program in CCleaner from starting and see if that makes a difference. If not, you can change it back.

Other than that, what changed prior to August 16 on your system, when ShopSafe stopped working? Was there any new program(s) installed, system configuration changed, etc.?

Here are the startup items from my system, in case it could help:

Quote:
Windows:

Yes HKLM:Run BCSSync Microsoft Corporation "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run HDAudDeck VIA C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
Yes HKLM:Run IAStorIcon Intel Corporation C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run MSC Microsoft Corporation "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run USB3MON Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
Yes HKLM:Run WinPatrol BillP Studios C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot

IE:

Yes Extension Do Not Track Plus (c) Abine Abine C:\Program Files (x86)\DoNotTrackPlus\IE\DNTPAddon.dll
Yes Extension Do Not Track Plus (c) Abine Abine C:\Program Files\DoNotTrackPlus\IE\DNTPAddon.dll
Yes Helper Do Not Track Plus Abine C:\Program Files (x86)\DoNotTrackPlus\IE\DNTPAddon.dll
Yes Helper Do Not Track Plus Abine C:\Program Files\DoNotTrackPlus\IE\DNTPAddon.dll
No Helper Groove GFS Browser Helper Microsoft Corporation C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
Yes Helper Java(tm) Plug-In 2 SSV Helper Oracle Corporation C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
Yes Helper Office Document Cache Handler Microsoft Corporation C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
Yes Helper Office Document Cache Handler Microsoft Corporation C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL

Scheduler:

Yes Task BITS replication Microsoft Corporation "C:\Program Files\SyncToy 2.1\SyncToyCmd.exe" -R "BITS business"
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task My docs Microsoft Corporation "C:\Program Files\SyncToy 2.1\SyncToyCmd.exe" -R "mydocs"
My System SpecsSystem Spec
23 Nov 2012   #15
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

[QUOTE=Cr00zng;2189317] After further searching on my machine, I could not find the bohssafe.dll file other than the previously posted reference to the file. There's no reference to this file in the registry and does not exist in explorer either. Why a search in explorer would find it yesterday but not today? Strange...

Looking through your start up program, one seems suspicious in a sense that might prevent ShopSafe from working:

Quote:
Yes HKLM:Run Citi Virtual Account Numbers Orbiscom Ltd. All rights reserved. C:\PROGRA~2\VIRTUA~1\CitiVAN.exe /lang=en_RG /dontopenmycards
I don't believe that this program would load in safe mode and may explain why ShopSafe works in safe mode. ShopSafe is a virtual card program and might be conflicting with the similar program from the Citi. You could disable this program in CCleaner from starting and see if that makes a difference. If not, you can change it back.QUOTE]

Good idea. But didn't work. I disabled that item. Didn't help. I had only installed the Citi application a couple of weeks ago. Before that I had been going online to Citi and doing the card number manually.

[QUOTE=Cr00zng;2189317]
Other than that, what changed prior to August 16 on your system, when ShopSafe stopped working? Was there any new program(s) installed, system configuration changed, etc.?

QUOTE]

Good question.

Most of my installations occurred in June and July prior to the Shopsafe issue. The rest were more recent except for MSE in September but I've already ruled that out by disabling it.

As for settings, IE9 has been reset to the default settings.

Oh, the BHOSSAFE.dll thing doesn't appear to be the issue. I don't have that file on my Vista computer either and Shopssafe works on that one.
My System SpecsSystem Spec
23 Nov 2012   #16
Cr00zng

Windows 7 64-bit, Windows 8.1 64-bit, OSX El Capitan, Windows 10 (VMware)
 
 

Quote   Quote: Originally Posted by arizonajack View Post
Good question.

Most of my installations occurred in June and July prior to the Shopsafe issue. The rest were more recent except for MSE in September but I've already ruled that out by disabling it.

As for settings, IE9 has been reset to the default settings.
Resetting IE9, while it's painful, it also eliminates IE preventing ShopSafe from working.

While there's a chance that BofA had changed their web application, it's unlikely in my mind. The app works on any of my my PCs, Windows 7 (32 and 64-bit) and Vista, and on yours in safe mode. That leaves your PC's software mix that had to have some changes, intended or unintended on or after August 16th.

It's still possible that one of the startup programs causing the conflict, even if the Citi's did not. Most if not all third-party programs do not load in safe mode, effectively allowing ShopSafe to work. You could try disabling them individually, or together in case of grouped startup programs is the issue, to see if it makes a difference. The Windows startup programs do not cause this issue, since they do load in safe mode.

Alternatively, you could check the content of the host file as suggested by A Guy. The file is in the "C:\Windows\System32\drivers\etc" folder by deafult. It's unlikely, but possible that there's a DNS redeirect for the ShopSafe site.
My System SpecsSystem Spec
23 Nov 2012   #17
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

Something really bizarre just happened.

I went to Microsoft's Community Forum and ran a search for Bank of America and found dozens of posts where people were having trouble logging on to BofA with IE9 for the last two years.

Each post was replied to by somebody suggesting a solution. I tried each solution in turn. None of them worked or were applicable and each time I ended up looped back to the BofA sign on screen. Each time I would log off BofA, try another solution, end up looped back to the sign on screen.

After about a half dozen tries I figured I'd save a few steps and just go back to the my account screen but when I hit the browser's back arrow all of a sudden the sign on screen disappeared and Shopsafe activated and worked properly.

I thought I was hallucinating but have tried it several time and it still works.

Can't imagine why it does that, but I'm beyond caring, now that it works again.

Thanks for spending all the time on this with me.
My System SpecsSystem Spec
23 Nov 2012   #18
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Well hell, I was gonna suggest that! Good going, glad you got it sorted!

A Guy
My System SpecsSystem Spec
23 Nov 2012   #19
Cr00zng

Windows 7 64-bit, Windows 8.1 64-bit, OSX El Capitan, Windows 10 (VMware)
 
 

I wasn't going to suggest that, but nonetheless good going and I am glad that it is resolved.
My System SpecsSystem Spec
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 Window 7 - IE9 - Bank of America - Shopsafe doesn't work.




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