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Windows 7: Window 7 - IE9 - Bank of America - Shopsafe doesn't work.

17 Nov 2012   #1
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 
Window 7 - IE9 - Bank of America - Shopsafe doesn't work.

If you have a credit card with BofA you should be familiar with Shopsafe, a protective feature that gives you a temporary credit card number for a limited amount that can be used for online purchases to make sure that an online seller doesn't make unauthorized transactions.

To get to Shopsafe you log into your account on BofA's website and click on a little button that opens a window with several features that include Shopsafe. You click on Shopsafe and you get another window opening that allows you to get the temporary credit card number issued.

That's where the problem is. When I do that it instead sends me back to the log in screen where I end up in a loop.

Here's some history. I was given this computer in June by my son-in-law with a clean install of Windows 7 Professional 64 bit with IE9 64 bit edition.

From then on everything I did on the computer was from scratch.

Between June 19 and August 16 I successfully used Shopsafe 6 times. Worked fine just as it had always worked on my old computer.

After that I started having the loop effect. BofA's techs were unable to come up with an answer so their solution, use a different browser.

Well, Shopsafe works fine with Google Chrome but I prefer using IE9.

Shopsafe also works fine with my old Windows Vista - IE9 computer. But that's in another room, hooked up to my TV so not real convenient to go in there and generate credit card numbers.

Comments?

Questions?


My System SpecsSystem Spec
.
18 Nov 2012   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

have you tried with compatibility mode? It may work that way. If so, you can add the page to the list, or just click the compatibility icon each time.

Internet Explorer Compatibility View - Turn On or Off

A Guy
My System SpecsSystem Spec
18 Nov 2012   #3
HAVOC

Windows 7 Professional 64bit
 
 

Do you have two listings of IE? I have Internet Explorer (64-bit) and Internet Explorer. (Windows 7 Home Premium)
Does it work if you use the 32-bit version of IE?
My System SpecsSystem Spec
.

18 Nov 2012   #4
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

Havoc - I just tried the 32 bit version of IE 9 - No luck.

A Guy - I tried compatibility view - No luck.

Keep in mind that this worked fine till the latter part of August.

And works with google chrome on same computer.
My System SpecsSystem Spec
18 Nov 2012   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Any possibility the little window is a pop up? Might check your pop up blocker. Try the same site in Safe Mode with Networking, see if it works there,

Safe Mode

A Guy
My System SpecsSystem Spec
21 Nov 2012   #6
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

Quote   Quote: Originally Posted by A Guy View Post
Any possibility the little window is a pop up? Might check your pop up blocker. Try the same site in Safe Mode with Networking, see if it works there,

Safe Mode

A Guy
OK, shopsafe works in Safe Mode with Networking.

So I restarted my computer and went back to my internet settings.

Popup blocker was on but I made sure the BofA urls were in the exceptions that allowed popups. I also changed the specs to allow popups from secure sites.

No luck both ways.

Then I turned off popup blocker completely and went back to BofA and tried again. No luck. Still get the same loop back to the sign in page.

Keep those suggestions coming.
My System SpecsSystem Spec
22 Nov 2012   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Something is conflicting, likely security or extension related. Try this

Start> In search box type Internet Explorer (No add-ons)> Enter

Now see if it works.

You can also try a clean start to see if something is conflicting

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy
My System SpecsSystem Spec
22 Nov 2012   #8
Cr00zng

Windows 7 64-bit, Windows 8.1 64-bit, OSX El Capitan, Windows 10 (VMware)
 
 

You could try restoring the default settings for IE, delete all cookies, history, cashed content, etc., if you haven't done so.

On my system there's a browser help object (BHO) from BofA:

Window 7 - IE9 - Bank of America - Shopsafe doesn't work.-shopsafe.png
*MBNA had been purchased by BofA and didn't bother changing the BHO much, at least not the name of the original publisher.

Some of A/V's and other security software may block access to this BHO silently and you could try disabling them for the time being. While the Windows firewall should not block communication with ShopSafe, you could disable it for testing.

And yes, I love the ShopSafe feature and use it all the time for shopping online. On my Windows 7 SP1 64-bit OS with IE9, it works just fine in both IE browsers. I still miss the MBNA's JAVA based app, that could enter the freshly generated CC# details into the website with one click.


My System SpecsSystem Spec
22 Nov 2012   #9
arizonajack

Windows 7 Professional 64 bit Service Pack 1
 
 

A Guy:

Tried Start> In search box type Internet Explorer (No add-ons)> Enter

No luck.

Tried Clean Start - Disabled all Microsoft Services. No luck.

There were some non-Microsoft services checked. Unchecked them, too. No luck.

CrOOzng:

I thought about my security apps. One of them was disabled during the clean start up and the problem did not resolve.

I had also installed Microsoft Security Essentials in September. I turned off Real Time Protection but the BofA issue persisted.

I was hoping to avoid resetting IE but I did it anyway and that didn't resolve the issue either.

How do I find whether I have that BHO or not?
My System SpecsSystem Spec
22 Nov 2012   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Since it worked in safe mode with networking, something is definitely blocking it. Perhaps something in your HOSTs file, but more likely a security program. the easiest way to see what IE is running is with Winpatrol, or similar, but many/most have CCleaner. If you do Open CC> click on Tools> Startup> IE tab

You can delete BHO's manually, but they are often randomly named, and hard to identify:

How to Delete BHO From Internet Explorer | eHow.com

Hopefully Cr00zng will share exactly how he found his. A Guy
My System SpecsSystem Spec
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 Window 7 - IE9 - Bank of America - Shopsafe doesn't work.




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