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Windows 7: Help, site not opening with error java message


04 Dec 2012   #1

Windows 7 HP 64-bit
 
 
Help, site not opening with "error page exception"

Trying to decide who to use for my Medicare Drug Plan, I'm getting this error message from this site (SilverScript). The error (on Firefox 17) occurs after I enter a drug and click enter.

Would be most helpful if I can quickly get a fix on this as I need to make a decision before the end of the week.

Here's the error message:




My System SpecsSystem Spec
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04 Dec 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Try another browser say, IE. Then if that worksand you sort your drug go back to FF and then try to solve this problem!
My System SpecsSystem Spec
04 Dec 2012   #3

Windows 7 HP 64-bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Try another browser say, IE. Then if that worksand you sort your drug go back to FF and then try to solve this problem!
I think it will work in IE, but still would like help in solving the present problem.
My System SpecsSystem Spec
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04 Dec 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Can you please try it in IE just to confirm it works there otherwise it is difficult to help you. Just thinking it "might" work is not enough! If I know it is confined to FF then it's a different route to take to find the solution!
My System SpecsSystem Spec
04 Dec 2012   #5

Windows 7 HP 64-bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Can you please try it in IE just to confirm it works there otherwise it is difficult to help you. Just thinking it "might" work is not enough! If I know it is confined to FF then it's a different route to take to find the solution!
Of course you are right. Site works fine in IE9.
My System SpecsSystem Spec
04 Dec 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK Thanks! The error code 500 seems to be a generic code with many reasons for it appearing . The good news is it is a server problem not at your end. Here's the chapter and verse on the subject. Personally I would just do what you need to do using IE and forget the problem.
Here's the link:
HTTP Error 500 Internal server error Explained
My System SpecsSystem Spec
04 Dec 2012   #7

Windows 7 HP 64-bit
 
 

Thanks for the info and the advice. I will leave things well enough alone and use IE9 to gather my drug info.
My System SpecsSystem Spec
04 Dec 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Might just be an idea to leave it for a week and try FF again to see if the same thing happens. Odds are that it was a glitch at the server and may not happen agian. Let us know the result say next Monday!
My System SpecsSystem Spec
04 Dec 2012   #9

Windows 7 HP 64-bit
 
 

You got it. Next Monday, it is.
My System SpecsSystem Spec
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 Help, site not opening with error java message




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