Hotmail will not display correctly

mediver · 08 Jan 2013

when I login to www.hotmail.com the page will not display correctly (see screen capture attached) all of the pull down menus are expanded and non of the links work. I am using IE 8 and this only happens on one computer all other computers will display the page correctly. Hotmail is the only webpage I have issues with. I have tried to reboot the computer but it doesn't help. This web page worked great until last week but I have not changed and software or setting that I know of.

Anyone have any suggestions?

Sir George · 08 Jan 2013

mediver said:

when I login to www.hotmail.com the page will not display correctly (see screen capture attached) all of the pull down menus are expanded and non of the links work. I am using IE 8 and this only happens on one computer all other computers will display the page correctly. Hotmail is the only webpage I have issues with. I have tried to reboot the computer but it doesn't help. This web page worked great until last week but I have not changed and software or setting that I know of.

Anyone have any suggestions?

Have you tried clearing out the cache?

Internet Explorer 8
1. Click Tools, and select Delete Browsing History.
2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3. Click Delete.

HTH

mediver · 08 Jan 2013

I cleared the cache (just tried it again) but still the same problem. I also tried firefox and have the same problem with hotmail.

Saurabh A · 08 Jan 2013

Hi mediver,

Please try the following troubleshooting steps:

1. Run the following 'Microsoft Fixit' to restore 'optimal performance' in IE: Fix Internet Explorer issues to make IE fast, safe and stable

2. If the issue persists, ensure that the 'Java' and 'Flash Player' are enabled in IE add-ons

3. If it still persists, run the following commands in an 'Elevated Command Prompt':
- Click 'Start icon' > Type 'run' in 'Search Programs and files' > Right click the 'Search Result' and 'Run as an administrator' > Accept the 'User Access Control' if prompted
- 'regsvr32 jscript.dll' (Without quotations)
'regsvr32 vbscript.dll' (Without quotations)

Hope this helps. Do reply with the findings; would be glad to assist.

FuturDreamz · 08 Jan 2013

mediver said:

I cleared the cache (just tried it again) but still the same problem. I also tried firefox and have the same problem with hotmail.

Well that's strange. Internet Explorer and Firefox use completely different rendering engines.

My only guesses are a virus, problem with your internet connection, or problem on Microsoft's end that's affecting you.

mediver · 08 Jan 2013

I don't have admin right to this computer so I could not run Microsoft Fixit. I did ensure that Java and Flash player were enabled.
Still cannot display hotmail website correctly

Saurabh A · 09 Jan 2013

Hi mediver,

Since you are experiencing the same issue with both browsers (Internet Explorer & Mozilla Firefox), the 'Fixit' I suggested may not have worked anyways.

Please check the 'Hotmail Account' in 'Safe mode with Networking' to see if the screen still looks distorted; please check with both browsers (Internet Explorer & Mozilla Firefox). I logged on to my email (Hotmail) with both browsers; and found no such problems.

Would also suggest you to try creating another 'Email account' (with Hotmail) to test it; will help us to isolate if your 'account settings' are corrupt. You may also try upgrading the 'Hotmail account' to the new 'Outlook interface' and see if that works: Outlook Blog - Upgrade from Hotmail to Outlook.com
Note: Upgrading to the new interface does not cause any change to your data; everything in your account remains intact. (Read the web article thoroughly for more details)

@FuturDreamz: I agree; it could be a virus related issue (A scan may be useful)

Hope this helps. Do reply with the findings; would be glad to assist.