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Windows 7: Cant-stay signed in to Hotmail or Gmail

09 Jan 2013   #1

Windows 7 Home Premium 64 bit
 
 
Cant-stay signed in to Hotmail or Gmail

Hi, I have had a Hotmail and a Gmail account set up for some time now. Recently, my Hotmail was upgraded to the new Outlook. Since then, I cannot stay signed in to my account with either Hotmail or Gmail even though I have the 'stay signed in' box checked. I have to sign on each time I want to access my e-mail What do I do? ( simple speak please as I am a silver-surfer with little computer knowledge)
Thanks

My System SpecsSystem Spec
.

10 Jan 2013   #2

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums, Tiffany.

Hopefully I will not swing the pendulum too far towards speaking simply and insult you :-)

I'll call the software that you are using to get to these e-mail accounts a browser. There are lots of browsers that you could be using and the instructions from clearing the temporary files (and cookies) vary from browser to browser. But don't worry, we can probably figure out what browser you are using.

For now, I'll assume that you are using a browser called Internet Explorer version 9 (IE9) to get to those e-mail accounts. If you happen to be using something other than IE9, then we can deal with that later.

Let's clear the files that hang around after you close your IE9.

Please take a look a the picture under step #3 in this document:
(You can click on each image to make it bigger.)
Internet Explorer 9 - Delete Browsing History

If the upper right corner of your browser looks like that, then please complete steps 3, 3a and 4 thu 7. You can make the check marks like those shown for step 4. After completing those steps - test the results:

Close IE9
Wait a few seconds.
Open IE9
Visit and sign into both e-mail accounts
(remember to check the "keep me signed in" option)
Close IE9
Wait a few seconds.
Open IE9
Visit and both e-mail accounts and see if you are still signed in.

If this does not fix the problem, then visit this document again:
Internet Explorer 9 - Delete Browsing History
Complete steps 3, 3a and 4 thru 7. But this time, uncheck the first option in the image shown for step 4.



If you do not see a little gear icon in the upper right corner of your browser, then you might be using a browser called Internet Explorer version 8 (IE8). The top part of IE8 might look something like this:

(Again, you can click on each image to make it bigger.)
Cant-stay signed in to Hotmail or Gmail-ie8.png

If you press the key on your keyboard labeled "Alt" - you should see a menu appear like this:
(Sometimes that menu is set to always show.)
Cant-stay signed in to Hotmail or Gmail-ie8-2.png

The goal is to get to and click on the menu option named "Tools" and then select "Internet Options"
Cant-stay signed in to Hotmail or Gmail-ie8-3.png

From there, the steps for clearing the temporary files are pretty much the same as detailed in the document that I linked to for IE9. The testing steps are the same too.

Let me know if your browser does not look like IE9 or IE8 - or if these steps failed to fix the issue.

It would also be helpful to know what antivirus software you are using. If you know, please let us know.


My System SpecsSystem Spec
11 Jan 2013   #3

Windows 7 Home Premium 64 bit
 
 

Thanks I have done as you suggest and fingers crossed it seems to be working. A friend also pointed out that I had 'delete browsing history on exit' checked (don't know how this happened). I have now unchecked this too, so hope it will all put things right. Will post again in few days if problem resolved

Thanks loads Tiffany127
My System SpecsSystem Spec
.


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