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Windows 7: Outlook.com not receiving mail


14 Jan 2013   #1

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 
Outlook.com not receiving mail

Fellow geeks, once again I need your input.

I have an Outlook.com email address, this main address has three aliases. As of last night, the main address only receives mail from Microsoft mail services (Outlook.com, Hotmail, Live). From all other service providers, it seems that I can only receive mail from German providers, and (really odd!) from the Seven Forums .

One alias receives mail normally, two other aliases receive nothing. Friends sending mail from Finland, Sweden and other countries can send mail normally but I never receive the messages. Sending from my own Finnish address, the Outlook.com main address and three aliases received nothing.

Short: Outlook.com main address receives mail only if sender has an @outlook.com, @hotmail.com, @hotmail.co.uk, @live.com or @live.co.uk address or if the service provider is local (German). One alias can receive mail totally normally, everything comes through. Two aliases receive nothing, not even mail from Microsoft or German services.

All accounts, main and aliases, can send normally.

As one more test I asked fellow geek and guru, our member Julian to send me a message to all four addresses using a non-Microsoft address. He did that, and as I suspected only that functioning alias received his test mail.

He also sent a personal message to my main address using his @live.co.uk address. This message came through as expected.

Test results:
  • Julian's personal message from his Microsoft (Live) service arrived
  • Julian's test message to Alias 1 arrived
  • Julian's test messages to two other aliases and main address did not arrive

See screenshot (from Windows 8 Mail App):

Outlook.com not receiving mail-outlook_mail_oddities_1.png

If you have any thoughts on the subject, please let me know.

Kari



My System SpecsSystem Spec
.

15 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Update:

My own test mails from my Finnish service provider arrived today after 10 AM. They were sent yesterday between 8:30 AM and 11 AM.

Julian's test message has yet not arrived, nor haven't I got some mail messages that I know have been sent to me yesterday, for instance from my sister in Finland and a close friend in Ireland.

Kari
My System SpecsSystem Spec
15 Jan 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

hopefully it is some kind of server glitch they are working on and it will right itself soon.
My System SpecsSystem Spec
.


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