email error windows live mail/server error 0x800CCC90

Slartybart · 06 Feb 2013

xgdude: keep the issue on this thread, but mark it Unsolved.

Also please provide the version of WE Mail you're running (WLM is now called Windows Essentials(WE) Mail )

post a screen of your att email account (server and advanced tab)
hold atl and tap prt scn on your keyboard to capture the window for each tab
do one tab at a time
open paint and ctrl V to paste the image
use the eraser to clear your email infomation (see arrows in pics)

The only thing that are probably different on your config are the server names. I'll take a look to see what att wants - but the ports are fairly standard depending on if they want secure sockets or not.

If you have a lot of mail in your inbox, create a new folder in the storage folder - I call mine Rcvd, and move, not copy, everything in your inbox (ctrl A, Right click - move) to that new folder

xgdude · 07 Feb 2013

Slartybart: My live mail fixed itself again during the night; don't know howlog it will last.
My Windows Essentials versin is 16.4.3505.912
I have attached the screen shots of the sserver tab and advanced tab.

xgdude

DavidE · 07 Feb 2013

Hello xgdude,

I think you inserted the same image twice, so your screen prints don't show what servers you are using.
Are you using the new "att.net" servers as I showed in post #6 ?
You can edit your post to show the servers screen print...
I haven't had any problems since switching to them in Outlook 2010 and WLM 2012.

xgdude · 07 Feb 2013

attached is server tab as requested.

xgdude

DavidE · 07 Feb 2013

Blank out or delete your username in the screen print unless you like spam !

DavidE · 07 Feb 2013

In YOUR posts you can click the "Edit" button in the lower right corner to make corrections.

In ANY post you can click the "Red triangle (Report Post)" icon in the upper right to alert SF administrators.
In this case you can click the "Red triangle (Report Post)" and ask the admins to delete or edit your post.

Only you or a SF administrator can edit your posts - I can't...

General advice - never post any personal data in any forum, including an email address.

hope this helps,
David

xgdude · 07 Feb 2013

I have blocked the user name; see attached.

xgdude

Slartybart · 08 Feb 2013

Ok, according to ATT suport your configuratin looks good.

IT's possible that an item in your inbox or outbox causes the issue

In WE Mail
create a new folder under Storage Folders: Client_Inbox
--> move everything in the Inbox to the new folder Client_Inbox

create a new folder under Storage Folders: Client_Outbox
--> move everything in the Outbox to the new folder Client_Outbox

Now log on to the web based ATT mail

create a new folder: Srvr_Inbox
--> move everything in the Inbox to the new folder Srvr_Inbox

create a new folder: Srvr_Outbox
--> move everything in the Outbox to the new folder Srvr_Outbox

This does a few things
1) if there is an object causing the error, it is no longer part of the regular eMail processing
2) it shrinks the eMail client index
3) it backs up your inbox (probably nothing in your outbox to back up)
4) there are fewer objects to check between cleint and server

I employ filters to move inbound mail to specific folders under Storage Folders. It takes a little thinking, but easy things can be organized - family, friends, work, news, sports.

Let me know if this helps o we need to take a differnt tact.

**IMPORTANT**
You might have missed the sentence in my post asking you for the account inforamtion that said
"use the eraser to clear your email infomation (see arrows in pics)"

You should edit each of your posts and just remove the image.
edit post
go advanced
scroll down to advanced option and click
manage attachments
--> delete any attached image

You can leave the last one if you want, the one without personl info.

Thanks

xgdude · 12 Feb 2013

I apologize for not posting sooner; My Dsl modem bit the dust and it took four days to get a replacement, so i am finally able to access the internet.

I created the new folders in Window Essentials and in the web based att email.
My WE client is working fine now , so how do we test the new folders to see iff they have any effect?

xgdude

Slartybart · 12 Feb 2013

Good news. re: WE woking fine.
Run this way for a week or so and see if the error reoccurs, it is does, we'll have to try something else.

If everything continues to work, please post an "All clear" msg and mark this as solved.

** To prevent spam, please remove images from your posts as requested.

Thanks,

Bill
.