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Windows 7: Outlook 2010 stops and says it needs to reboot or stops responding


29 Jan 2013   #1

Win 7 64 Prof
 
 
Outlook 2010 stops and says it needs to reboot or stops responding

I have been dealing with this issue for months and had to put it aside because of the flu and then some urgent hardware problems.

I'm running Outlook 2010 with about 5 separate POP 3 accounts. I archive regularly and compact after archiving. After a lot of trouble cloning a new C drive to an SSD, Outlook, along with a lot of other software, began acting strangely. Everything has pretty much been resolved except for the Outlook problem.

For no reason I can isolate, Outlook will suddenly close, giving the message that it had to close and it will now try to retrieve my data. It does so, unless I was in the middle of composing an email - that will be gone! Sometimes, instead of closing, it freezes and says application not responding.

I checked the disk for errors using scan now and it's fine. I've run memtest and it's fine. I've run in safe mode and it just shut down with no comments. In working my way through suggestions on this board, I just ran Sysinternals Process Explorer until the error occurred and went back to normal. In looking at Process Explorer, I'm afraid the actual data is overwhelming to me. However, I'll attach everything I have.

Event Viewer shows Error 1000. General:
Faulting application name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
Faulting module name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685
Exception code: 0xc0000005
Fault offset: 0x005f6701
Faulting process id: 0x155c
Faulting application start time: 0x01cdfe7e0e2bad8b
Faulting application path: E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 1b0706bb-6a73-11e2-a305-485b390a4153

Event Viewer Details:
- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-01-30T00:22:19.000000000Z

EventRecordID 134916

Channel Application

Computer mg-PC

Security


- EventData

OUTLOOK.EXE
14.0.6126.5003
505b1685
OUTLOOK.EXE
14.0.6126.5003
505b1685
c0000005
005f6701
155c
01cdfe7e0e2bad8b
E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
E:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
1b0706bb-6a73-11e2-a305-485b390a4153

Sysinternals Process Explorer:
Description:
Company:
Name:
Version:
Path:
Command Line:
PID: 4156
Parent PID: 404
Session ID: 1
User:
Auth ID: 00000000:0005c95c
Architecture: 32-bit
Virtualized: False
Integrity:
Started: 1/29/2013 7:22:18 PM
Ended: 1/29/2013 7:22:55 PM
Modules:
WerFault.exe 0x7d0000 0x5b000 C:\Windows\SysWOW64\WerFault.exe Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
ntdll.dll 0x76fb0000 0x1a9000 C:\Windows\System32\ntdll.dll Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)
ntdll.dll 0x77190000 0x180000 C:\Windows\SysWOW64\ntdll.dll Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255)

Can someone help me understand the Sysinternals report. I'm hoping that "the answer" lies in these details somewhere. Or, another idea?

Thanks.

Madeline


My System SpecsSystem Spec
.

30 Jan 2013   #2

Windows® 8 Pro (64-bit)
 
 

Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues
My System SpecsSystem Spec
30 Jan 2013   #3

Windows 7 Pro. 64/SP-1
 
 

Do you have all your Windows 7 updates including SP-1.
My System SpecsSystem Spec
.


30 Jan 2013   #4

Win 7 64 Prof
 
 
Outlook 2010 stops and says it need to reboot or stops responding

Quote   Quote: Originally Posted by Dinesh View Post
Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues
Thanks so much for this link. It's a treasure trove of options which I've not been able to find. I've begun by disabling the two add-ins I use (Spamfighter and MyPhoneExplorer (to sync Outlook and Smartphone). I discovered that several other add-ins were also running such as the social connector and I disabled everything.

Trying to be methodical although how to function long term without those two addins is a question. In process explorer My Phone Explorer ran several times, apparently without incident so we'll see. But I'll leave them all off for a few days to start with.

Then I'll follow some of those links as needed, or, if it's fixed, the one to make adjustments to the gui not usually available, is irresistable.

Do you know whether it's necessary to run VBA if you run any other add-on?

Thanks again - will keep you posted.

Madeline
My System SpecsSystem Spec
30 Jan 2013   #5

Win 7 64 Prof
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Do you have all your Windows 7 updates including SP-1.
Yes I do. I usually wait about a week after the updates are released. Then I download and install. I don't run Windows Defender or Malicious whatever (run mbam). But I always install the criticals and most others.

Thanks for checking on this as I do sometimes forget to keep up to date - but I am now. And I definitely have SP-1.

Madeline
My System SpecsSystem Spec
30 Jan 2013   #6

Windows® 8 Pro (64-bit)
 
 

Quote   Quote: Originally Posted by mlg3000 View Post
Quote   Quote: Originally Posted by Dinesh View Post
Hi there, have a look at this tutorial: Outlook - General Troubleshooting Guide for Issues
Thanks so much for this link. It's a treasure trove of options which I've not been able to find. I've begun by disabling the two add-ins I use (Spamfighter and MyPhoneExplorer (to sync Outlook and Smartphone). I discovered that several other add-ins were also running such as the social connector and I disabled everything.

Trying to be methodical although how to function long term without those two addins is a question. In process explorer My Phone Explorer ran several times, apparently without incident so we'll see. But I'll leave them all off for a few days to start with.

Then I'll follow some of those links as needed, or, if it's fixed, the one to make adjustments to the gui not usually available, is irresistable.

Do you know whether it's necessary to run VBA if you run any other add-on?

Thanks again - will keep you posted.

Madeline
I dont think its necessary.
My System SpecsSystem Spec
Reply

 Outlook 2010 stops and says it needs to reboot or stops responding




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