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Windows 7: Hotmail cant ecsees it

12 Feb 2013   #21
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

If on your friends computer you can login to hotmail and you do not get the verify message then you must have either a Trojan or spyware on your computer. Then you need to do all the scans to fix this


My System SpecsSystem Spec
.
12 Feb 2013   #22
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

If you can't download the exe, what good will a zip do?

I'm not sure I understand - you have a machine and a netbook and a friend has a machine. Surely one of those can get the programs.

Let me make sure of a few things.
  1. I screwed up the links, Robin pointed that out, and I fixed them. If a link is broken, I apologize .... again. I did just test of the links in the quote in your post - both work for me. Please elaborate why you cannot download. You previously said that ESET was taking a long time to complete and that you would run it later. Did you at least run a full scan with ESET?
  2. Does Hotmail, in fact ask for a credit card. This is an important piece of information. Often a site will just ask you to confirm your credentials - more information than id, password, and a secret question is not normal. The fact that you say the same thing occurs on your netbook and your friends machine sort of indicates the issue is not local to the 1st machine, rather it is on the website.
I'll bow out until there's some concrete information. Please update your system specs on the forum, use the Easy System Specs link in my signature so you don't have ttype alll of that information in by hand.

Thanks

Quote   Quote: Originally Posted by shankly769 View Post
.....cant download,is it possible a direct zip file?
My System SpecsSystem Spec
13 Feb 2013   #23
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

I am totally confused
You are not bring clear so neither myself or slartybart can help you
You stated that you are asking to verify something when you go to that site.
What are you asking to verify?
What information does it exactly want


I told you to go to a different link. That I know works and is the official hotmail link
When I went there and signed in it did not ask me to verify anything
What happened when you went to my link?

You told us you tried on a net book and got the same problem
Is this net book on your network

You told us that you tried the link on a friends computer but it was not clear if you had a problem there or not
On this friends computer were you able to log in with no verification?

Please answer these questions so we can try to help you better
My System SpecsSystem Spec
.

13 Feb 2013   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

To be fair, I threw a wrench into the mix when I interpreted card as credit card. That being said, clarity of the problem, actions taken, and results are paramount to resolving any issue.

Take your time, Robin and I are members ofthe forum to help folks.
My System SpecsSystem Spec
15 Feb 2013   #25
shankly769

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by robinb9 View Post
If on your friends computer you can login to hotmail and you do not get the verify message then you must have either a Trojan or spyware on your computer. Then you need to do all the scans to fix this
no m8,i said -his account is ok,mine no,so the problem is with my account.
My System SpecsSystem Spec
15 Feb 2013   #26
shankly769

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by robinb9 View Post
I am totally confused
You are not bring clear so neither myself or slartybart can help you
You stated that you are asking to verify something when you go to that site.
What are you asking to verify?
What information does it exactly want


I told you to go to a different link. That I know works and is the official hotmail link
When I went there and signed in it did not ask me to verify anything
What happened when you went to my link?

You told us you tried on a net book and got the same problem
Is this net book on your network

You told us that you tried the link on a friends computer but it was not clear if you had a problem there or not
On this friends computer were you able to log in with no verification?

Please answer these questions so we can try to help you better
i went to that link and d same problem,the same as i get,as i go on www.hotmail.com,yes the net book is at the same network at home line,and re my friends i said -his account is ok,mine no,which means he entered his hotmail mail with no problem,as he locked out and i tried mine, ups the problem appeared for me so i think that the problem is with my account,

I finished the ESET online scanner ,it found some treaths but still nothing cghanghed ,and re the TDSSKiller,its being downloaded but wont start as its telling me to go online for problems etc etcc
My System SpecsSystem Spec
15 Feb 2013   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Got it, I think. You always have a login problem regardless of where you login.

Is Hotmail asking for credit card information?
Is Hotmail asking for personal information?

TDSSkiller-can't tell what the problem might be from etc etcc - so you might try a different tact.
On a differnet machine (on your friend's machine), create an WDO disc and then run WDO on your suspect machine.
What is Windows Defender Offline?
My System SpecsSystem Spec
15 Feb 2013   #28
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

You never answered if it is asking for credit card or other personal info
And what is it actually asking you to verify
If on your friends computer you are getting the same problem then it definetly a problem with your account
My System SpecsSystem Spec
18 Feb 2013   #29
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Did he give up?
My System SpecsSystem Spec
20 Feb 2013   #30
shankly769

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by robinb9 View Post
You never answered if it is asking for credit card or other personal info
And what is it actually asking you to verify
If on your friends computer you are getting the same problem then it definetly a problem with your account
yes i said that its asking me for the credit card,yes to verify my account they asked for valid email,next to the address then all the information as if your opening any paying account,so i think that my account is the problem,as on another pc,my friends account was ok,mine no,i tried open another account,then i was asked to fill name,surname, address and even the card info

what any new SW i should run ,as my SW's gave me a clean PC,malwarebytes,superantyspyware,rkill,windows malicious removal tool,avast free,ccleaner,ATF cleaner,tweaking.com all gave me clean pc and is running normal,

TDSSKiller.exe doesnt want to run
My System SpecsSystem Spec
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 Hotmail cant ecsees it




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