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Windows 7: Hotmail cant ecsees it

20 Feb 2013   #31
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

WDO is the next step
Quote   Quote: Originally Posted by Slartybart View Post
Got it, I think. You always have a login problem regardless of where you login.

TDSSkiller-can't tell what the problem might be from etc etcc - so you might try a different tact.
On a differnet machine (on your friend's machine), create an WDO disc and then run WDO on your suspect machine.
What is Windows Defender Offline?
Then reset the Hosts file back to the default

Then
Quote   Quote: Originally Posted by Slartybart View Post
You might try resetting your MS account password here: https://account.live.com/ResetPassword.aspx
--> I would hold off on this until the Malware scans give you a green light, a clean bill of health.

I'm not sure how this might affect other things on your system, so proceed at your own risk.

If you only use Hotmail, the risk is low - only hotmail will be changed. If you use your MS acount for many applications (ie. Live Essential apps) all of those apps will most likely have to be reconfigured to use the new passwrod.
Please post when all have been completed and any errors you receive.

Thanks

Bill
.


My System SpecsSystem Spec
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20 Feb 2013   #32
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

I still do not understand that whoever computer he goes on when he logs into hotmail it is asking for identity info. This means regardless if he has a Trojan or spyware on his computer which of course needs to be addressed, his hotmail account has been compromised and he needs to call Microsoft to have it fixed or give up and open a new account
My System SpecsSystem Spec
20 Feb 2013   #33
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're right. Thanks for redirecting the resolution to the problem.

If your account has been blocked or compromised, please go to our new Account Recovery page.

Quote   Quote: Originally Posted by robinb9 View Post
I still do not understand that whoever computer he goes on when he logs into hotmail it is asking for identity info. This means regardless if he has a Trojan or spyware on his computer which of course needs to be addressed, his hotmail account has been compromised and he needs to call Microsoft to have it fixed or give up and open a new account
My System SpecsSystem Spec
.

21 Feb 2013   #34
shankly769

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by Slartybart View Post
You're right. Thanks for redirecting the resolution to the problem.

If your account has been blocked or compromised, please go to our new Account Recovery page.

Quote   Quote: Originally Posted by robinb9 View Post
I still do not understand that whoever computer he goes on when he logs into hotmail it is asking for identity info. This means regardless if he has a Trojan or spyware on his computer which of course needs to be addressed, his hotmail account has been compromised and he needs to call Microsoft to have it fixed or give up and open a new account

i did went in the Account Recovery,in the next step will ask me for my DETAILS AND CARD INFO
My System SpecsSystem Spec
21 Feb 2013   #35
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

wait a sec, if it is asking for details and card info, was this account that you set up orignially FREE or did you pay for it?
If it was a MSN account it might have not been a free account, if it was a @live.com account, it should have been free, if it was a @hotmail.com account, depending on the service you have it could have been a paid account.

If you originally set up a free account then there is a compromised problem here
To contact Microsoft Customer Service and Support, telephone (800) MICROSOFT (642-7676).
In Canada, call (877)568-2495.
Microsoft Customer Service hours of operation:
  • Monday through Friday, 5:00 AM - 9:00 PM Pacific Time
  • Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time
If you cannot call then you can go here, sign in with your live account and ask the forum, someone from Micrososft will help you Microsoft account, Hotmail, SkyDrive - Microsoft Community
My System SpecsSystem Spec
22 Feb 2013   #36
shankly769

Windows 7 Ultimate x32
 
 

it was a free account,through msn,
My System SpecsSystem Spec
23 Feb 2013   #37
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Then you need to do what I said in the last post and contact Microsoft because your account has been hacked

Just out of curiosity did you have a msn account with an ISP like comcast or Verizon because if you did then you would have to have given them a credit card to pay for your monthly Internet service, this was a special offer by via ISP accounts years ago so they might want you to update your info.
If not follow my other post and contact Microsoft
My System SpecsSystem Spec
24 Feb 2013   #38
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Not to butt in, but could you possible post a screen shot of the page asking for you to verify info, including CC?

Screenshots and Files - Upload and Post in Seven Forums

A Guy
My System SpecsSystem Spec
24 Feb 2013   #39
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

A guy you can butt in anytime😘
My System SpecsSystem Spec
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 Hotmail cant ecsees it




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