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Windows 7: Hotmail cant ecsees it

10 Feb 2013   #1
shankly769

Windows 7 Ultimate x32
 
 
Hotmail cant ecsees it

hi,does someone tell me why i cant enter my Hotmail account?when i input my username and password,it tells me that someone is trying to access my account and its need verification,my name is shown in a corner ,as i click next its ask me for my contact details plus card info,

why this ?

thanks


My System SpecsSystem Spec
10 Feb 2013   #2
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

are you going here? https://login.live.com/login.srf?wa=...cxt=mai&snsc=1

this is the office site for hotmail
make sure you are going to the official site. I just went there and I had no problems logging into my hotmail account
My System SpecsSystem Spec
10 Feb 2013   #3
shankly769

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by robinb9 View Post
are you going here? https://login.live.com/login.srf?wa=...cxt=mai&snsc=1

this is the office site for Hotmail
make sure you are going to the official site. I just went there and I had no problems logging into my Hotmail account
yes m8,but still the same,i have this ,as i give him the password it asks me for what i stated above


Because you're accessing sensitive info, you need to verify your password.
My System SpecsSystem Spec
10 Feb 2013   #4
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

Quote   Quote: Originally Posted by shankly769 View Post
Quote   Quote: Originally Posted by robinb9 View Post
are you going here? https://login.live.com/login.srf?wa=...cxt=mai&snsc=1

this is the office site for Hotmail
make sure you are going to the official site. I just went there and I had no problems logging into my Hotmail account
yes m8,but still the same,i have this ,as i give him the password it asks me for what i stated above


Because you're accessing sensitive info, you need to verify your password.
so do you put in your password? what does it ask you to verifiy?
sometimes Microsft will ask you the Secret Question you put in when you first started the account
as long as you are not giving it secret info like your SS number or something similar, it could be Microsoft checking, they do that from time to time
My System SpecsSystem Spec
10 Feb 2013   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 


A guess here: Outlook.com is an upgrade to Hotmail. Try logging in here http://www.outlook.com, using your id and password.

If you can log in and it asks you to convert from hotmail, say NO... for now.


I don't think Hotmail would ask for your card (assuming you meant credit card). There might be something redirecting your browser.

What Anti-virus application do you use?
Run a full Malwarebytes scan - if you have to install it, make sure that you select teh free version, not the trial or full version. I think they offer a trial at the end of the install - you want the FREE version.

Edit: a Quick Google search turns up a virus that sounds like what you describe. Unfortunately Malwarebytes free also might be affected. The clue was Hotmail asking for card information.

You might try ESeT online scanner instead of Malwarebyte. I don't know if you have a virus or not, or if ESET would be compromised

Also run Kaspersky TDSSkiller

Until it is determined if a virus is on your machine... do not enter any sensitive information. When you system is known to be clean.... change your passwords, at the minimum, on Hotmail.
My System SpecsSystem Spec
10 Feb 2013   #6
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

A ayah I did not realize they were asking for credit card info. If they are you have been hacked or you have malware. Do what slartybart says to do. I thought only like a secret question. Like what is your cats name or something like that. So sorry I misunderstood you
My System SpecsSystem Spec
10 Feb 2013   #7
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Robin, I could be mistaken as well. We'll see what Shankly769 tells us after the Malware scans.
Update: ESET & Malwarebytes (versus instead of)
Quote   Quote: Originally Posted by robinb9 View Post
A ayah I did not realize they were asking for credit card info. If they are you have been hacked or you have malware. Do what slartybart says to do. I thought only like a secret question. Like what is your cats name or something like that. So sorry I misunderstood you
My System SpecsSystem Spec
11 Feb 2013   #8
shankly769

Windows 7 Ultimate x32
 
 

all my antivirus scans ,superantyspyware,malwarebytes,tweaking.com,rkill,avast free,

all ran and nothing found.
My System SpecsSystem Spec
11 Feb 2013   #9
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

try this:
see if you can go to another computer, like at a friends house or even a public place that allows you to use their computers. Go to the site and see if you get the same problem
If you do not it still sounds like your computer has been hijacked
Did you run full scans, not just quick scans of superantispyware and malwarebytes?

If you do get the same thing on another computer then your email account has been compromised on microsoft site and you will have to call them to fix it.
Microsoft does not ask for a credit card for a free hotmail account
Microsoft only asks for a credit card if you have joined Office 365 or one of their paid Business programs
My System SpecsSystem Spec
11 Feb 2013   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Did you run TDSSkiller and ESET? Please do.
My System SpecsSystem Spec
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 Hotmail cant ecsees it




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