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Windows 7: Movie trailers will not play at

15 Feb 2013   #1

Windows 7 Ultimate x64
Movie trailers will not play at

When I try to play a movie trailer at the Redbox site,all I get is a black window with the words
"Related trailers click here"
I have tried Firefox,Internet Explorer,and Bing,and get the same results.
I have the same computer set up at another location and have no problems starting a movie trailer.
I do not have this problem at other sites that play movie trailers.

Does anyone have an idea as to what I can do to solve this?

Windows 7 ultimate

My System SpecsSystem Spec

17 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Welcome to Seven Forums JIGYPIG1. I'm assuming you have Flash Player installed as you say other sites work. Perhaps try the trailers from Safe Mode with Networking to see if they play there.

Safe Mode

If they play there, I would next perform a clean start to see if something is conflicting

Troubleshoot Application Conflicts by Performing a Clean Startup

You might also try them through a web based proxy

Free Proxy - Surf Anonymously & Hide Your IP Address - Hide My Ass!

Let us know results. A Guy
My System SpecsSystem Spec
18 Feb 2013   #3

Windows 7 Ultimate x64
No luck

I just tried playing a movie trailer at Redbox,while in safemode and I still have the same
tony sparks
My System SpecsSystem Spec


 Movie trailers will not play at

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