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Windows 7: windows live email, messages very slow to open

25 Feb 2013   #1
greyspirit35

windows 7 home premium 64 bit
 
 
windows live email, messages very slow to open

I have been using WL email for the last couple of years, with no problems, but for the last couple of weeks, although the program opens quickly enough, and the messages are shown quickly enough, it takes a long time (20 seconds?) for the messages themselves to open. Before, they would open almost immediately. Does anyone know what might be causing this? Btw, I've performed complete and extensive scans of my computer with both Windows Security Essentials and with Malwarebytes Anti-malware programs and nothing has shown up. I appreciate any and all help offered.


My System SpecsSystem Spec
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25 Feb 2013   #2
Saurabh A

Windows 7 64bit
 
 

Hi greyspirit35,

There may be many reasons for the slackness in 'Windows Live Mail'. You may try the following steps; are likely to help:
1. Try keeping the 'Hardware & Software' in good shape: Optimize Windows 7

2. Try repairing 'Windows Live Mail':
- Click Start > Control Panel > Programs and Features > Windows Live Essentials 2011 > Right click it and click Uninstall/Change > Click 'Repair all Windows Live programs' > Allow the process to finish > Check performance after restarting the system

3. You may also check for any pending updates (Windows Live related). Also check the 'Windows Update History' to see if any 'related updates' failed to install: Windows Update - View Update History Details

Hope this helps. Do reply with the findings.

My System SpecsSystem Spec
26 Feb 2013   #3
greyspirit35

windows 7 home premium 64 bit
 
 
live email messages slow to open

Thank you Saurabh A for responding to my "call for help". I did the repair job on windows live mail as described by the excellent instructions provided, but I"m sorry to say that it made no difference. Windows live mail still opens messages too slow. Mind you, once a "first" message has opened, subsequent messages open without hesitation. However, if you then close windows live mail, and check it at some later time, you have to go through the same process all over again.

Btw, yes, I checked all your other suggestions to make sure everything conformed as it should.

Any other ideas?

greyspirit35
My System SpecsSystem Spec
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26 Feb 2013   #4
greyspirit35

windows 7 home premium 64 bit
 
 

Ooops...my apologies! On checking again, I find that it seems to be working fine now! I'm afraid I was a bit hasty in my judgement. I'll see how things go in the days ahead. If the problem recurs, I will be back. If I'm not back, :-) then you can assume the "fix" was permenent.
My System SpecsSystem Spec
27 Feb 2013   #5
Saurabh A

Windows 7 64bit
 
 

Hi greyspirit35,

The 'Repair Function' appears to have fixed the latency.
Glad that you're getting better results now. Please observe the performance and do reply if you face any issues; will take it forward from there.


My System SpecsSystem Spec
03 Mar 2013   #6
greyspirit35

windows 7 home premium 64 bit
 
 

Hi Saurabh

I jumped the gun when I said it was now all fixed. :-(( Sorry! I've now been observing it carefully for over a week and this is how it operates: When I first do the "fix it" operation, it works fine. Even if you close it out and come back, it still works fine. However, if you leave it for a half hour or so...(or more of course) it's right back to the original "slow to open" behaviour. It seems like something is blocking it for a half a min or so, the "fix it" removes that impediment...but only temporarily, until it returns to continue the blocking action. ??? Any ideas on what could be causing that?

Many thanks for your past help, I am grateful.

Greyspirit35
My System SpecsSystem Spec
03 Mar 2013   #7
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

Quote   Quote: Originally Posted by greyspirit35 View Post
Hi Saurabh

I jumped the gun when I said it was now all fixed. :-(( Sorry! I've now been observing it carefully for over a week and this is how it operates: When I first do the "fix it" operation, it works fine. Even if you close it out and come back, it still works fine. However, if you leave it for a half hour or so...(or more of course) it's right back to the original "slow to open" behaviour. It seems like something is blocking it for a half a min or so, the "fix it" removes that impediment...but only temporarily, until it returns to continue the blocking action. ??? Any ideas on what could be causing that?

Many thanks for your past help, I am grateful.

Greyspirit35
what antivirus program are you using? does it scan emails when they open? if so this could be causing the problem
My System SpecsSystem Spec
03 Mar 2013   #8
greyspirit35

windows 7 home premium 64 bit
 
 

I'm using Malwarbytes Pro, along with the security features that come along with Windows 7 (windows firewall and microsoft security essentials...and everything is up to date.
My System SpecsSystem Spec
03 Mar 2013   #9
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

Quote   Quote: Originally Posted by greyspirit35 View Post
I'm using Malwarbytes Pro, along with the security features that come along with Windows 7 (windows firewall and microsoft security essentials...and everything is up to date.
which version of wlm are you running? 2011 or 2012?
My System SpecsSystem Spec
03 Mar 2013   #10
greyspirit35

windows 7 home premium 64 bit
 
 

Hi Robin... I"m using WLM 2012, have been since it came out.
My System SpecsSystem Spec
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 windows live email, messages very slow to open




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