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Windows 7: Notifications that new mail has arrived but no mail is there


16 Mar 2013   #1

Windows 7 Home Premium 64 bit
 
 
Notifications that new mail has arrived but no mail is there

I keep getting notifications that new mail has arrived but no mail is there. I have 5 seperate email accounts in Live Mail and this has been happening for weeks now to the point where it's driving me nuts. Can someone explain why this should be happening?

I'm using Windows 7 Home Premium and Live Mail Version 2011 (Build 15.4.3555.0308)

The small pop up window from the taskbar shows the mail icon with a yellow envelope in front and when I hover over it it says 'You have new email.'


My System SpecsSystem Spec
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16 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Have you checked to see that the mail isn't ending up in a "Junk" or "Spam" folder?

Regards,
Golden
My System SpecsSystem Spec
16 Mar 2013   #3

Windows 7 Home Premium 64 bit
 
 

Yep, checked all the folders and there is nothing there.
My System SpecsSystem Spec
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17 Mar 2013   #4

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

In Options > Safety Options see if you have "Permanently delete suspected junk....." checked.
Maybe junk mail is getting delivered and deleted?
My System SpecsSystem Spec
17 Mar 2013   #5

Windows 7 Home Premium 64 bit
 
 

That could be I suppose. Pity it wouldn't just delete it quietly!
My System SpecsSystem Spec
18 Mar 2013   #6

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

If you have that option checked, my guess is that's what causing your "false notifications".
If you want to be sure that is the problem, you can temporarily disable the "Permanently delete option", to see if you do get a new email (junk or not) whenever you get a notification.
If you want to send yourself Junk mail to test this theory quicker, let me know...that is possible if you are willing to make some WLM configuration changes and spend some time testing.

Hope this helps,
David
My System SpecsSystem Spec
18 Mar 2013   #7

Windows 7 Home Premium 64 bit
 
 

How do you temporarily disable the "Permanently delete option," as I can't see that in options?
My System SpecsSystem Spec
18 Mar 2013   #8

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

Here's some screen shots showing how i get there for this setting.

Name:  WLMSP24.PNG
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Name:  WLMSP25.PNG
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Size:  36.9 KB


My System SpecsSystem Spec
18 Mar 2013   #9

Windows 7 Home Premium 64 bit
 
 

Thanks for that. I have did that already so I will see what happens. I was looking there but in the mail. Didn't think of looking in the safety options!
My System SpecsSystem Spec
18 Mar 2013   #10

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

You're welcome!
If you had it checked and unchecked it, hopefully that will explain why you have the notification issue.
I can't disagree that it would be nice to not get notified for deleted messages, but......
My System SpecsSystem Spec
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 Notifications that new mail has arrived but no mail is there




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