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Windows 7: windows live email will receive but will not send; error # 0x800CCC0E


18 Mar 2013   #1

windows 7 64 bit
 
 
windows live email will receive but will not send; error # 0x800CCC0E

running windows live in windows 7, service provider comcast. after many months of working fine, suddenly i cannot send out emails but still can receive them. have tried changing the outgoing service port number to 465 with no result, so changed back. i have of course restarted the computer numerous times. my account is sbcglobal.net yet yahoo's name is in the account information. i also have two web-based yahoo accounts and they work fine.


My System SpecsSystem Spec
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18 Mar 2013   #2

Win7 H.Prem. 32bit+SP1
 
 

Hi timoshenko, are you using POP or IMAP ?
My System SpecsSystem Spec
18 Mar 2013   #3

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

Does any of these accounts need ssl checked?
Are you using comcast for your smtp?
If yes the smtp should be smtp.comcast.net. Port 587
My System SpecsSystem Spec
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19 Mar 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

I f I may suggest if you know when this problem stated Timo how about a system restore to when it wa good. Could be just a Windows update that has thrown it out of whck.

Plus I am assuming you have run some on call scans for malware??
My System SpecsSystem Spec
19 Mar 2013   #5

windows 7 64 bit
 
 
thanks

thanks for the sugestions. will implmnt them soon. it is POP, not imap, as far as i know.
My System SpecsSystem Spec
19 Mar 2013   #6

windows 7 64 bit
 
 

incoming pop.mail.yahoo.com outgoing smtp.att.yahoo.com requires authentication checkd (tried it with unchecked and problem remained, checked it again, but i don't know what this is for). i have avast and zone alarm running all the time. i tried checking ssl but it did not solve it, so i unckecked it. my isp is comcast but my pop and smtp are yahoo, as you see. (i do not understand this.)

will try system restore now and report back asap. thanks.
My System SpecsSystem Spec
19 Mar 2013   #7

windows 7 64 bit
 
 

i restored the system back to march 11, which is two days before the problem emerged, but the problem is still there. is it p[ossible that the problem lies with my isp, comcast, since it did not go away when i restored my computer system to a state where it had been working fine?
My System SpecsSystem Spec
19 Mar 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Possible mate but you are running two AV's I notice - generally accepted by most as a no go issue. It could be them conflicting I don't know for sure but a certain possibility.

Personally I would at least disable one of them or if one is a free version uninstall it. I don't know much about Zone Alarm but I do know there are plenty of members who use Avast as their main security.

I also think you should run these on call scanners they will not interfere with the main security.


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/ < download from bleeping computer
My System SpecsSystem Spec
19 Mar 2013   #9

windows 7 64 bit
 
 

after i wrote the above i discovered that zone alarm was not actually running. i don't know why that is or how long that has been the case. but i have been running those two for years and have had no problem until march 13 this year. will try the programs you suggest.
My System SpecsSystem Spec
19 Mar 2013   #10

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

What version of Avast are you running?
They recently released Avast 8, and did make a change in how email is scanned with that release.

I also don't understand how you have Comcast as the ISP and sbcglobal.net in your account!
From what I know, SBC is part of at&t now, but Comcast is not...
Did you switch providers from SBC to Comcast?
My System SpecsSystem Spec
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 windows live email will receive but will not send; error # 0x800CCC0E




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