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Windows 7: IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit

20 Mar 2013   #11

Vista Ultimate 32 bit (EN)

Oh, also there's been an annoying PnP driver report i can't identify, which always fails to download if I try..

My System SpecsSystem Spec
20 Mar 2013   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

What Anti-Virus is installed? - I see that the Windows Firewall is disabled, so what other firewall is running?

If you open Device Manager, and enable View > show hidden devices
do any devices show with yellow or red flags?
Which ones?
My System SpecsSystem Spec
20 Mar 2013   #13

Vista Ultimate 32 bit (EN)

- Bitdefender Internet Security 2013.

- no, no yellow flags in H/W Man, no issues.
My System SpecsSystem Spec

20 Mar 2013   #14

Vista Ultimate 32 bit (EN)

- that includes hidden items
My System SpecsSystem Spec
20 Mar 2013   #15

Vista Ultimate 32 bit (EN)

- and I have tried installing IE10 with Bitdefender disabled..
My System SpecsSystem Spec
20 Mar 2013   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

You're not using SpyBot TeaTimer at all?

next time you get the PnP driver error, please note it EXACTLY.

Let's see if there's anything not-so-obvious amiss...

Please followthis tutorial and post an MGADiag report

Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.
My System SpecsSystem Spec
20 Mar 2013   #17

Vista Ultimate 32 bit (EN)

Hi, no Spybot, never in this Windows.

Attached screenshots of the PnP reports from Action Centre

Rest later..

Attached Thumbnails
-image-002.png   -image-003.png   -image-004.png  
Attached Images
My System SpecsSystem Spec
20 Mar 2013   #18

Vista Ultimate 32 bit (EN)

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F94BB153-3C72-4696-994B-3BE1B8025238}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Internet\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F94BB153-3C72-4696-994B-3BE1B8025238}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3771580256-1583963012-1009315631</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.54</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>1A813407018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57136</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-2057-7601.0000-0292013
Installation ID: 011463776951015460499190862366581103099524016413415271
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 20/03/2013 17:40:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
20 Mar 2013   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

The problem with the drivers appears to be NVidia-related - the Chipset drivers.
You need to go to the HP website and install the latest update for your computer from there.

(you do realise that your installation of Office Pro 2003 is counterfeit??)
My System SpecsSystem Spec
20 Mar 2013   #20

Vista Ultimate 32 bit (EN)

The latest driver on the HP site for Win 7 32bit is this:
Graphics Driver for NVIDIA nForce MCP77MV Chipset2009-09-25 , Version: A, 176.72MThis package provides the graphics driver for the NVIDIA nForce MCP77MV Chipset in the supported notebook/laptop models and operating systems. This driver enables graphic display and provides a user interface to access display properties.
- I noted in my post I'd updated the graphics driver - actually twice- via Windows Update, as I had noted the likely dependency from the articles I quoted.

However I think it may be some time- if ever- that appropriate drivers are released for 2-3 year old notebooks for IE10, if that's the issue.

re: Office 2003- Mmm, ok thanks- someone gave me that in China.. I was suspicious. Anyway I can swap to Kingsoft's Office Suite.. the look and feel is virtually identical. I don't use Office much anyway..
My System SpecsSystem Spec

 IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit

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