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Windows 7: IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit

30 Mar 2013   #51

Vista Ultimate 32 bit (EN)
 
 

Hi- it's pretty boring, I'm afraid. I've enabled hidden devices in this view.

One comment I read suggested the webcam may be installed using a program supplied with the laptop.. Cyberlink Youcam.

I have that installed, but of course the webcam isn't working.

I'll try reinstalling it.. seems a weird way to deal with a lost driver.

Oh, dev mgr only lists the one driver entry under Imaging Devices.. so there's not a conflict.



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30 Mar 2013   #52

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Your device manager looks good . Try to use a program that uses webcam like Skype .
My System SpecsSystem Spec
30 Mar 2013   #53

Vista Ultimate 32 bit (EN)
 
 

Presently am looking thru this:
https://h10025.www1.hp.com/ewfrf/wc/...roduct=3879661

(HP Troublehooting, my PC, etc.. There's quite a bit about webcams.)

Despite the dev mgr appearing clear, it shows no driver installed (first attachment)

But it should identify the webcam as this: (2nd attachment)

I've also tried downloading and installing the original Cyberlink Youcam as suggested in 'Troubleshooting'.


Attached Images
  
My System SpecsSystem Spec
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30 Mar 2013   #54

Vista Ultimate 32 bit (EN)
 
 

Sorry.. those attachments are both how it should be.. if there were a driver installed
My System SpecsSystem Spec
30 Mar 2013   #55

Vista Ultimate 32 bit (EN)
 
 

These show what I actually have- driver details, but no driver installed. Hmm.

Time for a registry edit?


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My System SpecsSystem Spec
31 Mar 2013   #56

Vista Ultimate 32 bit (EN)
 
 

Ok, so change of plan. Most people find a lost internal webcam driver impossible to fix. So I've restored my Windows and apps partitions from a disk image taken before I tried updating to IE10.

My PC had also begun to hang during the shutdown phase of restart after all this, so this was inevitable.

=> Webcam back, Dev Mgr entry now shows HP Webcam.
=> Restart ok.

After applying Windows Updates, bar one NVidia driver update (which downloaded, but failed repeatedly) I manually installed the Feb '13 one I had.

Action Centre still shows a driver update pending.. the same as above.
I guess that's consistent with windows update, anyway.

So I'm just left with a Windows Update Nvidia graphics driver, which can only be a month or so out of date, and avoiding IE10.
My System SpecsSystem Spec
31 Mar 2013   #57

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Windows graphics driver may well be a lot older than the one your' using - simply ignore it, or hide it.
Please post new SFC and CheckSUR logs, and we'll take a look and see what's there that may block IE10.
My System SpecsSystem Spec
06 Apr 2013   #58

Vista Ultimate 32 bit (EN)
 
 

Hi, sorry for the delay.. after restoring the disk image had some other things to update, and other things intervened.

This time sfc /scannow fails... umm, I can't make anything of the log myself..
My System SpecsSystem Spec
06 Apr 2013   #59

Vista Ultimate 32 bit (EN)
 
 

Also found these IE10 log files still present.. the hardware check seems ok.


Attached Files
File Type: zip IE10 Logs.zip (5.7 KB, 1 views)
My System SpecsSystem Spec
06 Apr 2013   #60

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The IE10 logs are interesting - they show that at the time, you had both BitDefender and Advanced System Care installed.

If this is still the case, you are likely to have major problems.
UNINSTALL Advanced System Care - after attempting to undo anything its registry cleaner has managed to screw up.
My System SpecsSystem Spec
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 IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit




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