IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit

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  1. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #11

    Oh, also there's been an annoying PnP driver report i can't identify, which always fails to download if I try..
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #12

    What Anti-Virus is installed? - I see that the Windows Firewall is disabled, so what other firewall is running?

    If you open Device Manager, and enable View > show hidden devices
    do any devices show with yellow or red flags?
    Which ones?
      My Computer


  3. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #13

    Hi...
    - Bitdefender Internet Security 2013.

    - no, no yellow flags in H/W Man, no issues.
      My Computer


  4. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #14

    - that includes hidden items
      My Computer


  5. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #15

    - and I have tried installing IE10 with Bitdefender disabled..
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    You're not using SpyBot TeaTimer at all?

    next time you get the PnP driver error, please note it EXACTLY.

    Let's see if there's anything not-so-obvious amiss...


    Please followthis tutorial and post an MGADiag report



    https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



    Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.
      My Computer


  7. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #17

    Hi, no Spybot, never in this Windows.

    Attached screenshots of the PnP reports from Action Centre

    Rest later..
    Attached Thumbnails Attached Thumbnails IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit-image-001.png   IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit-image-002.png   IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit-image-003.png   IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit-image-004.png  
      My Computer


  8. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #18

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {F94BB153-3C72-4696-994B-3BE1B8025238}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Internet\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F94BB153-3C72-4696-994B-3BE1B8025238}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3771580256-1583963012-1009315631</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.54</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>1A813407018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57136</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600010-02-2057-7601.0000-0292013
    Installation ID: 011463776951015460499190862366581103099524016413415271
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2C9T3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 20/03/2013 17:40:19

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QAAAAAEABAABAAEAAgAFAAAAAwABAAEAeqhEEeJhlpJWECC1HvIUpRSW3ogEYIIy4LaGxVgbIE9UMjZUlkF+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-MPC
    FACP HPQOEM SLIC-MPC
    HPET HPQOEM SLIC-MPC
    BOOT HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    SLIC HPQOEM SLIC-WKS
    SSDT HPQOEM SLIC-MP
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    The problem with the drivers appears to be NVidia-related - the Chipset drivers.
    You need to go to the HP website and install the latest update for your computer from there.

    (you do realise that your installation of Office Pro 2003 is counterfeit??)
      My Computer


  10. Posts : 39
    Vista Ultimate 32 bit (EN)
    Thread Starter
       #20

    The latest driver on the HP site for Win 7 32bit is this:
    Graphics Driver for NVIDIA nForce MCP77MV Chipset2009-09-25 , Version:8.15.11.8644 A, 176.72MThis package provides the graphics driver for the NVIDIA nForce MCP77MV Chipset in the supported notebook/laptop models and operating systems. This driver enables graphic display and provides a user interface to access display properties.
    - I noted in my post I'd updated the graphics driver - actually twice- via Windows Update, as I had noted the likely dependency from the articles I quoted.

    However I think it may be some time- if ever- that appropriate drivers are released for 2-3 year old notebooks for IE10, if that's the issue.

    re: Office 2003- Mmm, ok thanks- someone gave me that in China.. I was suspicious. Anyway I can swap to Kingsoft's Office Suite.. the look and feel is virtually identical. I don't use Office much anyway..
      My Computer


 
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