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Windows 7: Emails from a shared hosting provider get rejected as spam


22 Mar 2013   #1

Windows
 
 
Emails from a shared hosting provider get rejected as spam

I am getting very frustrated with this web hosting provider -- Bluehost.com. We have several small business sites hosted with them. We also use email accounts provided by the Bluehost for our outgoing and incoming mail. We use Outlook 2010 on Windows 7 to send/retrieve emails. Recently we've started receiving a lot of bounced emails back with messages as such:

Your e-mail was not delivered to the recipient because of bad reputation of its server sending the e-mail. For more information contact the administrator of your server of the SMTP.

Note that we do not send out any unsolicited emails.

I sent several support tickets to Bluehost and has not yet received a meaningful reply.

I'm curious, what is the way to send out emails in this case -- still preserving our email address: name@oursite.com? Maybe some outside service to send out emails (reliably)?

Any suggestions would be appreciated.

My System SpecsSystem Spec
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22 Mar 2013   #2

 

Send me a test email to [removed] and I'll have a look at the headers and see if I can spot anything obvious that's causing it.
My System SpecsSystem Spec
22 Mar 2013   #3

Windows
 
 

Quote   Quote: Originally Posted by z3r010 View Post
Send me a test email to [removed] and I'll have a look at the headers and see if I can spot anything obvious that's causing it.
Thanks. Just sent you an email with a subject "Test message from dc2000".
My System SpecsSystem Spec
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22 Mar 2013   #4

 

Yeah, the host IP is showing as blacklisted ( Email Blacklist Check - See if your server is blacklisted ) and the header also shows "dkim=policy (weak key)".

Your SPF is good but that's your only plus, If you have a dedicated server spare is maybe worth hosting your own SMTP with at least DKIM, the host your on now will never have a very good rep due to it being shared.



My System SpecsSystem Spec
22 Mar 2013   #5

Windows
 
 

Thanks a bunch. How did you get all that info that you replied to my email?
My System SpecsSystem Spec
22 Mar 2013   #6

 

In outlook 2010 click the little arrow at the bottom of the tags bit, then the properties box opens and the info is all in the internet headers box.

Emails from a shared hosting provider get rejected as spam-email.png


My System SpecsSystem Spec
22 Mar 2013   #7

Windows
 
 

Oh, I see. Do you know of any service that can send out emails via SMTP? (Some that has a better reputation that this shared Bluehost.) We obvious need to keep our email address.
My System SpecsSystem Spec
22 Mar 2013   #8

 

I currently use sendgrid.com and have used smtp.com in the past, both are really good but I do send 100's of 1000's per month and pay for a good system.
My System SpecsSystem Spec
23 Mar 2013   #9

Windows
 
 

Quote   Quote: Originally Posted by z3r010 View Post
I currently use sendgrid.com and have used smtp.com in the past, both are really good but I do send 100's of 1000's per month and pay for a good system.
I appreciate your help! sendgrid.com does seem like a bit of an overkill for us. We send out about 10-15 emails a day, most of which are bills and general responses for people's inquires. I'm curious, if anyone else knows of a smtp-type service that would let us send those emails (letting us keep our current email address.) Note that we can still receive emails at our current Bluehost.com servers.
My System SpecsSystem Spec
23 Mar 2013   #10

 

Dyn (I use them for our DNS) has a $3 pm for 10,000 emails package if that's any use to you.

DynECT Email Delivery Lite | Startups | Small Business | Email Delivery | SMTP
My System SpecsSystem Spec
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 Emails from a shared hosting provider get rejected as spam




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