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Windows 7: Outlook won't open links if IE is open.


28 Mar 2013   #1

Windows 7 Home 64-bit with Office & Outlook 2010
 
 
Outlook won't open links if IE is open.

Well, I have searched and have not been able to find a solution to my particular issue: with IE9 set as default browser, when I click on a link in an Outlook message, the link will only open if IE is not already running. In other words, with IE closed if I click a link in Outlook, it will open, but if I click a second link, nothing happens (as IE is already running).

If I switch my default browser to Opera, FF, or Dragon, all links open fine and I can open as many as I need. The problem is only with IE9 as default. I know, I can dump IE9 as the default and use one of the other browsers, but unfortunately most of my work sites require the use of IE, so most of my links have to open in it.

I have seen many threads related to the issue of an error message when clicking the Outlook links, but none where the link won't work if IE is open. I get no error messages either, just nothing happens.

Has anyone ever run into this before? Any help would be appreciated. Thanks

W-7 Home 64, office 2010


My System SpecsSystem Spec
.

30 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums erulc. Have a look at the last post on this thread, see if the capitals applies

Outlook 2010 won't open links if Internet Explorer 8 is already running

A Guy
My System SpecsSystem Spec
01 Apr 2013   #3

Windows 7 Home 64-bit with Office & Outlook 2010
 
 

Thanks A Guy, your response is appreciated.

that default key is indeed in all caps on my machine. I will try to change it to lower case after I read up on changing the registry, as I have never done that before.
My System SpecsSystem Spec
.


01 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

If in doubt, back up the registry

Registry - Backup and Restore

Any questions, just ask

A Guy
My System SpecsSystem Spec
02 Apr 2013   #5

Windows 7 Home 64-bit with Office & Outlook 2010
 
 

Thank you for the link to the backup tutorial, which I will follow before making changes.

How do I actually make the change in the registry? Is it as simple as right click>modify, and then changing the text to lower case?

I appreciate your help, and sorry if its a pretty basic question; I'm just a little leery about registry editing as I have not done it before.
My System SpecsSystem Spec
02 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

No worries, the registry is not to be taken lightly. (Click on images to see full size)

Start> In search box type regedit> Enter> Expand HKEY_LOCAL_MACHINE to

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command

Outlook won't open links if IE is open.-regedit.jpg

Right click the name (default in my system)

Outlook won't open links if IE is open.-name.jpg

Modify

Name:  Before.jpg
Views: 9
Size:  13.6 KB

Change to lower case

Name:  After.jpg
Views: 9
Size:  13.2 KB

OK

Close regedit. Done

A Guy


My System SpecsSystem Spec
02 Apr 2013   #7

Windows 7 Home 64-bit with Office & Outlook 2010
 
 

Well, that was easy, and I thank for your help, but changing to lower case did not have any effect. After re-boot, it still only opens a hyperlink in Outlook if IE is closed.
My System SpecsSystem Spec
02 Apr 2013   #8

Windows 7 Home 64-bit with Office & Outlook 2010
 
 

Okay, I finally got it to work. After trying the registry edit, which did not work for me, I did a little more searching and came across this post here:

Web links in Outlook 2010 mail won't launch. Fixes recommended so - Microsoft Community

Even though I never received an error message when the clicked link did not work, (like the OP in the above link), these are the simple steps I took, located @ the sixth post down:

"Go to Start > Default Programs > Set program access and computer defaults > click Custom > select Internet Explorer.
Note: The above steps have to be done even if Internet Explorer is set as the default program."

Thank you, A Guy, your help and patience is greatly appreciated!!
My System SpecsSystem Spec
02 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Good job Thanks for sharing your fix, it may help others. A Guy
My System SpecsSystem Spec
Reply

 Outlook won't open links if IE is open.




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