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Windows 7: IE9, Flash and YouTube

31 Mar 2013   #1

W7 Pro SP1 64bit
 
 
(now IE10) IE9, Flash and YouTube

I have a friend that I support that has a problem with IE9-32bit on this system:
Name:  specs.png
Views: 12
Size:  19.3 KB
Most of the tests below started with IE9 closed and Flash not showing in task manager. The URL of interest was pasted into the Start > Search programs and files field and the resulting link was clicked on. IE9 is the default browser.


IE9 will not play this link*:
Magic Clerk - Easter Edition: The Tonight Show with Jay Leno - YouTube
IE9 will always play this link**:
Magic Clerk - Easter Edition: The Tonight Show with Jay Leno - YouTube
IE9 will sometimes play this link***:
Magic Clerk Easter Chick

*this is true for every video on youtube.com that I tested
(But Chrome 26 plays them.)
IE fails to play videos from other domains too:
NASA - Multimedia - Video Gallery
(never loads the player)
NBA.com - NBA Videos and Highlights | NBA.com
(plays after reloading the page a time or two)
Da"u Corporate Rides the Scott Gambler 2013 - iceman2058 - Mountain Biking Videos - Vital MTB
(plays after reloading the page a time or two)

IE plays these:
HowStuffWorks "Videos"
Copper Chloride - The Periodic Table of Videos does Molecules
Videos - Sesame Street


**this is true for every YouTube video via youtube-nocookie.com that I tested

***if I clear IE's cache, start IE9 and load that page, I get "Movie not loaded..."
If I load the video via the nocookie domain in another tab,
...then reload that tab from the biggeekdad, it plays in the reloaded tab.
Name:  Movie not loaded.png
Views: 7
Size:  36.4 KB
IE8 via the XP Mode plays the videos from YouTube just fine.

Things I've done:
reset IE (including personal favorites) using it Internet Options

used this SF tool to re-register IE and reset IE
(I'm doing this via remote control while the friend is away, so I did not reset the winsock. It is a Wi-Fi connection).

used Flash 11.7.700.165 (beta) and the "stable" 11.6.602.180.

used this un-installer and these steps to remove any remnants:
Uninstall Flash Player | Windows


Not flash related, but might have something to do with flash not loading on some websites. More times than not, IE9 barfs some pages when they load:
Name:  barf.png
Views: 9
Size:  362.9 KB
I could never get that same page to barf using Chrome or my IE9-32bit. Given enough reloads, the page may eventually render correctly on my friend's computer. Using the compatibility mode always messes it up on my friend's computer, but never on mine.

Using a new user profile on my friend's computer did not cure these video and page barfing woes.
IE9, Flash and YouTube-ie9-partial-screen.png

SFC comes out clean.

Edit: I also changed the DNS settings from the ISP's to OpenDNS - no joy.



My System SpecsSystem Spec
.

31 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I always suggest trying the offending site in Safe Mode with Networking. If that works, I suggest performing a clean start to see if there is a conflict. Also suggest trying from a web proxy to see if that works.

Safe Mode

Troubleshoot Application Conflicts by Performing a Clean Startup

Anonymouse.org

A Guy
My System SpecsSystem Spec
31 Mar 2013   #3

W7 Pro SP1 64bit
 
 

Thanks for the suggestions. I should have thought of the safe mode. I shy away from msconfig when working on a computer via remote control. But I'll give that a try... being careful to allow the Remote Administration Tools (RATs) to load.

Funny (sad) thing, when I ran Speccy for this post, I noticed that there was a video driver from LogMeIn. I have LogMeIn Free installed as my 2nd way to remote into this computer. As a test, I uninstalled LogMeIn Free. Then I did the hours of testing mentioned above (with several computer restarts).

Sadly, TeamViewer (TV) has gotten into a state where it will not let me control the remote computer. I can connect, I can transfer files - I just cannot control the remote computer. When I ask TV to reboot the remote computer. A small TV dialog box comes up on the remote computer asking for a username and password. Feeding that TV dialog the remote computer's admin Windows account info fails (no blank password allowed) and TV will not restart the remote computer.

I've seen TV fail in a variety of ways over the years, but this failure mode is a new one for me. It is for failures like this that I usually keep more than one RAT installed. I'll test the safe mode once I can contact my friend. Thanks again.
My System SpecsSystem Spec
.


01 Apr 2013   #4

W7 Pro SP1 64bit
 
 

Okay, I got back in. Everything looks fine in the safe mode. And a clean-ish boot did not solve the issues in the regular mode. I cannot do a total clean boot or I would not be able to remote in. TeamViewer (TV) was the only RAT installed when I gathered the data for the OP. I installed two other RATs and uninstalled TV. The problem persisted in the normal mode. The only services and apps that were allowed to start were those that related to the RAT being used.

Anonymouse.org told me that I needed to download this player:
https://www.virustotal.com/en/file/7...3dda/analysis/

I thought that might be a fluke (just a bad advert) but the popup came 3 more times and looked different each time:
Name:  mplayer.png
Views: 5
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I moved to my VM and repeated the test. I got the same prompts about needing a plugin. Even after I installed it, I still got the prompts.

I have cleaned up after someone installed Mplayer/Q-Installer. I always wondered how so many apps came in on the same day and the owner did not recall installing any of them.


Anyway, I'm out of ideas - so I'll try the less logical ones - like try a different network card.

Any other suggestions?


My System SpecsSystem Spec
01 Apr 2013   #5

W7 Pro SP1 64bit
 
 

I've updated this to IE10 with 64bit tabs.

Still barfs webpages and will not play a video the way that YouTube embeds them.
My System SpecsSystem Spec
01 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

You are now having issues in both 32 bit and 64 bit (I know IE10 is different, and the distinction between 2 separate browsers is gone)? The fact it works in safe mode obviously points to something loaded in windows, such as a video driver, etc. Sorry about anonymouse, that's very odd, you can try with hide my ass as well

Free Proxy - Surf Anonymously & Hide Your IP Address - Hide My Ass!

Since no cookie youtube works, it may not help.

Your remoting in makes it harder for you. Forgive me if I missed it, have you disabled individual add-ons to see if that helps? A Guy
My System SpecsSystem Spec
02 Apr 2013   #7

W7 Pro SP1 64bit
 
 

Thanks for sticking with me on this.

I should have mentioned that IE9 64bit gave the same results as described in the OP. I did not expect that installing IE10 would fix any of this.

The safe mode disables a ton of MS apps and services - so the barfing might not be due to an app that is running in the normal mode. Let's forget about the videos for now, because I'm pretty sure that it is a page rendering issue. If I disable all plug-ins/add-ons (including Flash). The YouTube videos play via HTML5. With Flash enabled, Flash loads and then it is like each method defers to the other and nothing plays.


The one web page that barfs so regularly in IE9 and IE10 works fine via the HMA proxy.

What now?
My System SpecsSystem Spec
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 IE9, Flash and YouTube




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