Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: IE 10 crashing as soon as it starts

15 Apr 2013   #1

Windows 7 Ultimate x64
IE 10 crashing as soon as it starts

Hi all,

I have a problem with my sister's computer, which used to be mine like 5 years ago.
DualCore Intel Pentium E2140, 1600 MHz, Gigabyte P4M900. 2,5 GB ram DDR2.
I had screen resolution problems with a new monitor last year and a BIOS update fixed it right way, so it's updated.

Fresh install of Windows 7 Ultimate x64, 4 days ago.
As soon as I open IE 10 it crashes right away, no matter if the home page is set up or it's blank. And it will reopen and crash again in an endless loop until I close it.
I read somewhere that it might be a problem with memory, and I kinda suspected that because I had some BSODs back then with WinXP. I ran Memtest86+ for 16 hours, 14 passes, and no errors were found.
I even tried using just one of the memory modules (one is 2gb and other 512mb), and swapping the slots. Same error.

I'm guessing some hardware issue or driver conflict? I really don't know.
This is the same exact system I installed in my mom's PC 2 weeks ago and also mine like a year ago and we have the same apps and it's alright.
My sister's PC barely has apps installed, just avast! antivirus, MS Office 2010, Adobe Reader and Java; nothing else.

This is the event log:
Problem signature:
Problem event name: APPCRASH
Application name: IEXPLORE.EXE
Application version: 10.0.9200.16537
Application timestamp: 512347f7
Fault module name: KERNELBASE.dll
Fault module version: 6.1.7601.18015
Fault module timestamp: 50b83c8a
Exception code: c0000002
Exception offset: 0000c41f
OS version: 6.1.7601.
Locale ID: 11274
Additional information 1: 5e11
Additional information 2: 5e11f02802869116e02f153c75a38554
Additional information 3: f7d8
Additional information 4: f7d8d0188189ecba1c017341101f9631

Does anyone have any suggestion? I don't know what I could try.
Thanks a lot.

My System SpecsSystem Spec

15 Apr 2013   #2

Windows 7 Pro-x64

Can't help much without the dump(s). This should be posted in the BSOD thread.

The error code 0x2 (DEVICE_QUEUE_NOT_BUSY) is usually associated with incompatible hardware or drivers. It will sometimes show up when users install outdated drivers to support old hardware or try to use new drivers for old hardware. Was there any new hardware installed?

Also, Un-install Java unless there's a need for it. And it doesn't appear that the PC needs it with the noted software. Java is full of malware holes. You might have her update the AV and run a full scan too.
My System SpecsSystem Spec
15 Apr 2013   #3

Windows 7 Ultimate x64

Hi, thanks for replying.

I wasn't sure where to post it, I didn't choose BSOD because there are no bluescreens involved in this particular thing.

No new hardware installed. I know for sure 100% there are no viruses in this system. Anyway, it was fresh installed 4 days ago.

Drivers should be fine, downloaded them from the Gigabyte site.
My System SpecsSystem Spec

16 Apr 2013   #4

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

Snooped around and:

One person said, "Finally, I set the .exe file properties to "Run as Administrator" and wallah - everything runs great!"

Worth a try...

But also, might consider swapping out that kernalbase.dll, for a known good one found here:

kernelbase.dll free download -

Rename current one to like kernalBADbase.dll first, assuming it's not active and even let's you, otherwise need to swap via command prompt mode or use a tool to deactivate it.

I too would advise backtracking on anything done, including drivers, right before crash happened.

My System SpecsSystem Spec
16 Apr 2013   #5

Windows 7 Ultimate x64

Thank you man
Apparently it had something to do with that. I also solved it by unchecking the box to use GPU rendering in the advanced tab.

My System SpecsSystem Spec

 IE 10 crashing as soon as it starts

Thread Tools

Similar help and support threads for2: IE 10 crashing as soon as it starts
Thread Forum
My PC starts by itself General Discussion
Windows 7 crashing on start up! Only starts up in Safe Mode BSOD Help and Support
Windows Explorer crashing, adobe plug in crashing. General Discussion
Just Cause 2 crashing before it starts Gaming
When computer starts wifi starts automatically? Network & Sharing
Still crashing and crashing - lose video BSOD Help and Support
Starts up without explorer.exe General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:48 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33