cant send on live mail

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  1. lexusstump
    Posts : 5
    windows 7
       New #1

    cant send on live mail


    can't send on windows live mail. Get error 0x800ccc0e socket error 10013
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  3. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #2

    Hi lexusstump, welcome to Seven Forums.

    Make sure the setting for your account on the 'Servers' & 'Advanced' tabs are correct.
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  4. lexusstump
    Posts : 5
    windows 7
    Thread Starter
       New #3

    Hello Roderunner,

    Glad to find someone who maybe can help. Not too sure what your response means - It looks like I have incoming POP3 110 and outgoing SMTP 25 and mail.comcast.net. If those are the correct settings or not I have no idea. Help?
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  6. DavidE
    Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       New #4

    Here is an article with Comcast email settings so you can check your WLM to make sure everything is set correctly.
    E-Mail Client Settings (customer generated) - Comcast Help and Support Forums

    Also, what Anti Virus do you use, as some of them can scan email and cause issues?
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  7. Roderunner
    Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       New #5

    lexusstump said:
    Hello Roderunner,

    Glad to find someone who maybe can help. Not too sure what your response means - It looks like I have incoming POP3 110 and outgoing SMTP 25 and mail.comcast.net. If those are the correct settings or not I have no idea. Help?
    Your account setting's advanced tab should be like this. Don't know about 'leaving messages on the server' with Comcast.

    cant send on live mail-untitled.jpg
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  8. lexusstump
    Posts : 5
    windows 7
    Thread Starter
       New #6

    account settings advanced tab set as directed. Still can not send email. Same error message. I think I have Norten as my anti virus program but I also think Xfinity has something else on my cpomputer.
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  10. DavidE
    Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       New #7

    It looks like some versions of Norton have an email scanner.
    Check if your version does, and if so, disable email scanning temporarily to make sure it is not causing an issue.
    Here is an article explaining what you are looking for.
    How to Disable Norton Email Scanning | eHow.com
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  11. lexusstump
    Posts : 5
    windows 7
    Thread Starter
       New #8

    Hi DavidW7ncs,

    I went to the email client settings in your earlier posting. There were a couple changes I made and now it looks like I can send email from window live mail. Thanks to all the inputs I received.
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  12. DavidE
    Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       New #9

    You're welcome and glad to hear you got it working!
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  13. robinb9
    Posts : 1,219
    Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
       New #10

    btw- fyi the smtp for comcast is smtp.comcast.net not mail.comcast.net
    if you put it in mail.comcast.net for the smtp it will NOT go
    POP is mail.comcast.net

    smtp port is 587
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