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Windows 7: "Failed-Virus scan failed" error when making downloads on chrome


21 Apr 2013   #1

Windows 7 Home Premium x64
 
 
"Failed-Virus scan failed" error when making downloads on chrome

I have actually been getting this error for the past month, at least since March 29th. I've made several attempts to work around it but to no avail. It appears that there is an error with the other browsers as well. I have searched for solutions for this for several weeks, none of which fit my problem. I uninstalled my clamwin antivirus in favor of Windows Security Essentials, though, most people have fixed this problem by messing with AVG? I don't think I have AVG on my computer?

Anyway, if someone knows how to solve this problem please let me know, I'm willing to try anything.

My System SpecsSystem Spec
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21 Apr 2013   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Let's see what Anti-virus is installed ....

Download CKScanner from here http://downloads.malwareremoval.com/CKScanner.exe
Save it to your desktop. <=== IMPORTANT
Doubleclick CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click "Save List To File".
A message box will verify that the file is saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
My System SpecsSystem Spec
22 Apr 2013   #3

Windows 7 Home Premium x64
 
 

As the title suggests, I can't download anything. So I cannot download CKScanner without getting the same "Failed - Virus scan failed" message.
My System SpecsSystem Spec
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22 Apr 2013   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Un-install Chrome
Reset IE9:
go to Internet Explorer, Internet Options, Advanced and Reset, then Reset to confirm resetting Internet Explorer

Now tell me if you can install CKScanner
My System SpecsSystem Spec
22 Apr 2013   #5

Windows 7 Home Premium x64
 
 

I got another error saying that "CKScanner contained a virus and was deleted."
My System SpecsSystem Spec
22 Apr 2013   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Hmmm, it's quite clean!!

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
My System SpecsSystem Spec
22 Apr 2013   #7

Windows 7 Home Premium x64
 
 

You don't seem to be listening. I cannot download anything, I know the files don't have viruses but it keeps saying it does.
My System SpecsSystem Spec
22 Apr 2013   #8

Windows 7 Home Premium x64
 
 

The only security that I have is Microsoft Security Essentials, if it helps.
My System SpecsSystem Spec
22 Apr 2013   #9
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Well, you didn't mention in your title or first post that you couldn't download anything!

Did you follow my instructions in post #6?
My System SpecsSystem Spec
22 Apr 2013   #10

Windows 7 Home Premium x64
 
 

It says it in the title?

Also, I couldn't download it, again because it says it contains a virus...
My System SpecsSystem Spec
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 "Failed-Virus scan failed" error when making downloads on chrome




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