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Windows 7: Cannot Print Using IE - Firefox Prints Fine

25 Apr 2013   #1

Windows 7 home premium 64 bit
Cannot Print Using IE - Firefox Prints Fine

Puzzled by this one - a customer had me look at his Dell 64 bit Windows 7 laptop. I don't remember exactly what model of printer - some sort of HP connected with a USB cable. It prints anything from his Documents and Pictures folders, but nothing at all from IE9.

I went to the Temp folder (%temp%) and checked for the existence of the Low folder. It was there, but I deleted it anyway and recreated it, reopened IE9 and tried to print from it. No go.

I then opened an elevated command prompt and ran ICACLS %temp%\Low /setintegritylevel (OI)(CI)low.
It did nothing but give me an invalid parameter error on setintegritylevel.

I then downloaded an IE repair tool from Cnet and just ran the part of it that 'fixes' IE9. Didn't work.

I then downloaded Firefox. It prints perfectly from there.

An admonition to use Firefox instead of IE should have ended it, but he really, really wants to use Internet Explorer. I downloaded a fresh IE9 and uninstalled the existing IE9, taking us back to IE8. Nope, can't print from there, either.

I then installed the fresh IE9 and crossed my fingers......... No.

I give up. I'm not going to reinstall his OS just for this. He is grudgingly going to try Firefox, but he did mention that a couple of months ago his son was messing with the laptop, and he traces the non-internet printing to that time period. Of course that's too far back for a viable restore point.

Anyone have any thoughts?

My System SpecsSystem Spec

28 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Did this problem just start? They were able to print from IE9 before with the same printer, no changes? A possible easy fix, open Device manager> Uninstall printer Driver> Reboot and let windows find the driver> Test

If no help, you might try re-registering a few dll's

regsvr32 ole32.dll

regsvr32 jscript.dll

regsvr32 vbscript.dll

A Guy
My System SpecsSystem Spec

 Cannot Print Using IE - Firefox Prints Fine

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