Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Odd certificate issue for particular website

25 May 2013   #1
maurisrx

Windows 7 Home Premium x64 SP1
 
 
Odd certificate issue for particular website

Hello,

I am having very odd issue with my PC. When I tried to access accounts.google.com, the browsers (chrome, firefox, IE) showed that certificate is not trusted and the option to proceed was not available. Here is the odd part, I can open the URL right after my PC boot up but I can't access it a few minutes later. I can access other websites normally as usual, I even still can log in to gmail because my browsers saved the cookies.

I tried some troubleshooting steps such as clearing browser cache and cookies and restoring my windows system. This problem occurs only on my PC and started a few days ago. Another issue is my windows update is not working, and I think this issue started at the same time as my first issue. I don't know if there's connection between them.

I've been googling for two days and followed a suggestion to download and install root certificate from microsoft but it didn't work. How do I solve this problem?

Thank you in advance


My System SpecsSystem Spec
.
26 May 2013   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums maurisrx. The first thing I would do is confirm your system time and date

Date and Time - Change

If it is correct, screenshots of the actual errors from each browser will help

Screenshots and Files - Upload and Post in Seven Forums

A Guy
My System SpecsSystem Spec
26 May 2013   #3
maurisrx

Windows 7 Home Premium x64 SP1
 
 

Hello A Guy,

My time and date setting are correct. I set the language to Indonesian. Here is the screenshot of the settings:

Name:  date and time setting.png
Views: 4
Size:  81.8 KB

And here are the screenshots of the errors:

-accounts.google.com-cant-accessed-chrome.png -accounts.google.com-cant-accessed-firefox.png -accounts.google.com-cant-accessed-ie.png

It's odd that this error occurs after my PC is on for a few minutes.


My System SpecsSystem Spec
.

26 May 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

See if the same occurs in Safe mode with networking

Safe Mode

If it works correctly, then try a clean start to see if their is a conflict.

Troubleshoot Application Conflicts by Performing a Clean Startup

If neither works, I'd run some malware scans.

A Guy
My System SpecsSystem Spec
26 May 2013   #5
maurisrx

Windows 7 Home Premium x64 SP1
 
 

It also doesn't wok in safe mode with networking. Here are the screenshots:
-accounts.google.com-cant-accessed-chrome-safe-mode.png

-accounts.google.com-cant-accessed-firefox-safe-mode.png

I have run malware scans using MSE and Microsoft malicious software removal tool before posting this issue and there's no infection in my PC. I also can't run windows update and it shows 80072f78 error. Is there a connection between them?


My System SpecsSystem Spec
26 May 2013   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quite likely connected, yes. That update error is a internet connection error

Windows Update error 80072f78, 80090305, or 8009033f

It could be a firewall or Antivirus issue as well. A Guy
My System SpecsSystem Spec
26 May 2013   #7
maurisrx

Windows 7 Home Premium x64 SP1
 
 

The windows update error is gone but the certificate issue still occurs. I think the windows update error was caused by my unstable ISP connection. Windows update is working well now. The certificate issue still exists and I still can't figure it out. Actually besides date & time setting, what does usually cause certificate issue? I'm still looking for the cause of the problem.
My System SpecsSystem Spec
26 May 2013   #8
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Usually the system time/date. If the certificate is not from a known/trusted provider. If the certificate is out of date.

I'd try the clean start mentioned above anyway. Usually if it doesn't work in safe mode, then a clean start will not reveal anything.

Are you connected straight to the modem, or through a router?

A Guy
My System SpecsSystem Spec
27 May 2013   #9
maurisrx

Windows 7 Home Premium x64 SP1
 
 

I am connected through wireless modem router, but actually I am connected through LAN cable because my modem router has LAN cable port. Other PCs that'are connected to this modem router through wireless doesn't have this issue. Is this possibly the source of the issue?

Thanks,
maurisrx
My System SpecsSystem Spec
30 May 2013   #10
maurisrx

Windows 7 Home Premium x64 SP1
 
 

My father's blackberry also has the same issue. So the problem maybe is in router?

Thanks,
maurisrx
My System SpecsSystem Spec
Reply

 Odd certificate issue for particular website




Thread Tools





Similar help and support threads
Thread Forum
Problem adding website certificate to web browser
Hello, My webmail address has a certificate that needs to be added manually if I want to bypass the nag screen that says the certificate is unsecure. This screen just pisses me off, LOL ;) I followed the procedure to add manually the certificate to both Windows and to Chrome, but even after...
System Security
Certificate Issue
No doubt that this has been brought up before, but I cannot locate the thread. I installed Win 7 on an XP PC. I purchased Win 7 on Ebay recently. Had all sorts of problems getting to just about every website. Certificate issues. I reformatted the computer three times and reinstalled Win 7 again...
Browsers & Mail
Website Security Certificate
Hi I'm trying to log in to MyUnisa Website. i get a certificate Error (The security certificate presented by this wesite has expired or is not yet valid) but if i use other computers i can log in but i can't from my Dell Leptop but all other wesite i can log in 100% a OK Please help
Browsers & Mail
website's security certificate
do i have a virus that Microsoft Security Essentials is not picking up or what's going on here, everytime i try to logon to (banking,netflix,newegg) i get this page come up. never happen before today and i didn't download anything in like the past week. thank's for any help on this ...
Browsers & Mail
IE 8 - There is a problem with this website's security certificate.
Hi All, I know this has been discussed to death and im sorry to bring it up, but I cannot get around this error. Almost all https websites I goto are coming up with the microsoft certificate error "There is a problem with this website's security certificate." See.. ImageShack® - Online...
Browsers & Mail
ECDSA Certificate EAP-TLS issue
I'm having a terrible time with this. I have an ECDSA cert/key P384 along with it's certification path CA certs in a .p12 file. I have installed the client cert and the CA certs to the proper stores. Every time I try to connect to my WPA2 network I get an error stating that a proper...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App