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Windows 7: Odd certificate issue for particular website

25 May 2013   #1

Windows 7 Home Premium x64 SP1
 
 
Odd certificate issue for particular website

Hello,

I am having very odd issue with my PC. When I tried to access accounts.google.com, the browsers (chrome, firefox, IE) showed that certificate is not trusted and the option to proceed was not available. Here is the odd part, I can open the URL right after my PC boot up but I can't access it a few minutes later. I can access other websites normally as usual, I even still can log in to gmail because my browsers saved the cookies.

I tried some troubleshooting steps such as clearing browser cache and cookies and restoring my windows system. This problem occurs only on my PC and started a few days ago. Another issue is my windows update is not working, and I think this issue started at the same time as my first issue. I don't know if there's connection between them.

I've been googling for two days and followed a suggestion to download and install root certificate from microsoft but it didn't work. How do I solve this problem?

Thank you in advance

My System SpecsSystem Spec
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26 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums maurisrx. The first thing I would do is confirm your system time and date

Date and Time - Change

If it is correct, screenshots of the actual errors from each browser will help

Screenshots and Files - Upload and Post in Seven Forums

A Guy
My System SpecsSystem Spec
26 May 2013   #3

Windows 7 Home Premium x64 SP1
 
 

Hello A Guy,

My time and date setting are correct. I set the language to Indonesian. Here is the screenshot of the settings:

Name:  date and time setting.png
Views: 3
Size:  81.8 KB

And here are the screenshots of the errors:

Odd certificate issue for particular website-accounts.google.com-can-t-accessed-chrome.png Odd certificate issue for particular website-accounts.google.com-can-t-accessed-firefox.png Odd certificate issue for particular website-accounts.google.com-can-t-accessed-ie.png

It's odd that this error occurs after my PC is on for a few minutes.


My System SpecsSystem Spec
.


26 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

See if the same occurs in Safe mode with networking

Safe Mode

If it works correctly, then try a clean start to see if their is a conflict.

Troubleshoot Application Conflicts by Performing a Clean Startup

If neither works, I'd run some malware scans.

A Guy
My System SpecsSystem Spec
26 May 2013   #5

Windows 7 Home Premium x64 SP1
 
 

It also doesn't wok in safe mode with networking. Here are the screenshots:
Odd certificate issue for particular website-accounts.google.com-can-t-accessed-chrome-safe-mode.png

Odd certificate issue for particular website-accounts.google.com-can-t-accessed-firefox-safe-mode.png

I have run malware scans using MSE and Microsoft malicious software removal tool before posting this issue and there's no infection in my PC. I also can't run windows update and it shows 80072f78 error. Is there a connection between them?


My System SpecsSystem Spec
26 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quite likely connected, yes. That update error is a internet connection error

Windows Update error 80072f78, 80090305, or 8009033f

It could be a firewall or Antivirus issue as well. A Guy
My System SpecsSystem Spec
26 May 2013   #7

Windows 7 Home Premium x64 SP1
 
 

The windows update error is gone but the certificate issue still occurs. I think the windows update error was caused by my unstable ISP connection. Windows update is working well now. The certificate issue still exists and I still can't figure it out. Actually besides date & time setting, what does usually cause certificate issue? I'm still looking for the cause of the problem.
My System SpecsSystem Spec
26 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Usually the system time/date. If the certificate is not from a known/trusted provider. If the certificate is out of date.

I'd try the clean start mentioned above anyway. Usually if it doesn't work in safe mode, then a clean start will not reveal anything.

Are you connected straight to the modem, or through a router?

A Guy
My System SpecsSystem Spec
27 May 2013   #9

Windows 7 Home Premium x64 SP1
 
 

I am connected through wireless modem router, but actually I am connected through LAN cable because my modem router has LAN cable port. Other PCs that'are connected to this modem router through wireless doesn't have this issue. Is this possibly the source of the issue?

Thanks,
maurisrx
My System SpecsSystem Spec
30 May 2013   #10

Windows 7 Home Premium x64 SP1
 
 

My father's blackberry also has the same issue. So the problem maybe is in router?

Thanks,
maurisrx
My System SpecsSystem Spec
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 Odd certificate issue for particular website





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