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Windows 7: Internet explorer problem


16 Jun 2013   #1

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 
Internet explorer problem

I keep getting from time to time a message to say that IE has stopped working and is closing then reopens the same tab that it has just shut down.

Am trying to fix an old Vista laptop at the moment and it is driving me mad. This happened on my own laptop a while ago and I think I might have posted it but cannot find the post if I indeed did post.

Any ideas please?

My System SpecsSystem Spec
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16 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
16 Jun 2013   #3

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
Thanks Golden I actually did run that while getting ready for work a while ago and it found corrupted files!!
I ran the command as admin copied that into the prompt

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

from the Microsoft support site but it doesn't throw up any information?? So does one do it again or just rely on it having repaired the files on the reboot??
My System SpecsSystem Spec
.


16 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Sometimes running it up to 3 times, with a reboot between each, will correct the corruptions (it reports them as corrected).

If it doesn't, upload the sfcdetails.txt file here, and we'll get Tom/Noel to look at it.
My System SpecsSystem Spec
16 Jun 2013   #5

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Sometimes running it up to 3 times, with a reboot between each, will correct the corruptions (it reports them as corrected).

If it doesn't, upload the sfcdetails.txt file here, and we'll get Tom/Noel to look at it.
Ok mate I thought I had seen run it for a few times somewhere but wasn't sure. The only problem is getting those reports if it comes up bung again, am not sure why the cmd search didn't show a thing or am I looking in the wrong place?
My System SpecsSystem Spec
16 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Perhaps the CBS.log file would be better.

Check Step 4 here:
Windows Update Posting Instructions
My System SpecsSystem Spec
16 Jun 2013   #7

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Ok mate I thought that the CBS one was the one that was going to be generated but I will go that route - point 4
My System SpecsSystem Spec
16 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Have you checked the Reliability Monitor

To see what is causing the crash?

I was getting regular crashes from nvwgf2um.dll

Internet explorer problem-ie.jpg

Which I was able to fix by disabling hardware acceleration,

Internet Explorer GPU Hardware Acceleration - Turn On or Off


My System SpecsSystem Spec
16 Jun 2013   #9

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Have you checked the Reliability Monitor

To see what is causing the crash?

I was getting regular crashes from nvwgf2um.dll

Attachment 272823

Which I was able to fix by disabling hardware acceleration,

Internet Explorer GPU Hardware Acceleration - Turn On or Off
No I haven't yet Derek I am away from the machines at the moment so will have to check tomorrow
My System SpecsSystem Spec
16 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Yeah, it's worth a look. It was bugging me for a few weeks before I was able to find something that worked.
My System SpecsSystem Spec
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