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Windows 7: How do I delete Koyote home page

18 Jun 2013   #1
TR7V8mike

Windows 7 Home Premium x32
 
 
How do I delete Koyote home page

Hello

When I open a new page in Chrome a Koyote-Lab Inc page appears and I don't want it. I tried to delete it through Control Panel/Uninstall, but its not listed among the programs. I also tried to go to the Koyote website, but there was nothing about deleting their programs.

Advice on how to delete, please.

Mike


My System SpecsSystem Spec
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18 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

TR7V8mike welcome to seven forums

Run these programs below

1st : Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

Save two logs onto your desktop and upload them with your reply

2nd : Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose Run as administrator

Click the Search button

Upload the AdwCleaner[Rn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Rn].txt
My System SpecsSystem Spec
18 Jun 2013   #3
Brink
Microsoft MVP

64-bit Windows 10
 
 

Hello Mike, and welcome to Seven Forums.

In addition to the above, you might see if this may be able to help to disable it.

Managing Koyotesoft new tabs extension in Google Chrome Powered by Kayako Resolve Help Desk Software
My System SpecsSystem Spec
.


18 Jun 2013   #4
TR7V8mike

Windows 7 Home Premium x32
 
 
response to VistaKing

Hi, thanks for your help. Files attached


Attached Files
File Type: zip TR7V8mike.zip (11.7 KB, 2 views)
My System SpecsSystem Spec
18 Jun 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

TR7V8mike

I apologize can you unzip the files and upload them to the post ? I'm on an iPad . I can't view zip files
My System SpecsSystem Spec
19 Jun 2013   #6
TR7V8mike

Windows 7 Home Premium x32
 
 
Unzipped

Here you go


Attached Files
File Type: txt attach.txt (10.7 KB, 1 views)
File Type: txt dds.txt (20.0 KB, 2 views)
File Type: txt AdwCleaner[R1].txt (8.0 KB, 2 views)
My System SpecsSystem Spec
19 Jun 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run AdwCleaner

Click on Delete and confirm the prompt.

Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Update these Softwares

Java :
32-bit OS : Click on Java 7 Update 25

Firefox :
Google Chrome :
Adobe Reader :
My System SpecsSystem Spec
19 Jun 2013   #8
TR7V8mike

Windows 7 Home Premium x32
 
 

Thank you very much, problem fixed!
My System SpecsSystem Spec
19 Jun 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
My System SpecsSystem Spec
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 How do I delete Koyote home page




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