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Windows 7: Video thumbnails not showing (NicoNicoDouga: Japanese site)


29 Jun 2013   #1

Windows 7 Ultimate x64
 
 
Video thumbnails not showing (NicoNicoDouga: Japanese site)

Hello, I don't know if I should post this problem on Firefox forum (because I use FF as my main browser) or adobe forum but I'd like to post it here first to get some suggestions.

Basically starting from few days ago, thumbnails won't show for some videos on Japanese video steaming site called Nico Nico Douga. Here are some of the examples on Firefox (highlighted in red rectangles):
http://i.imgur.com/DH7lbOp.jpg
http://i.imgur.com/CTwKEXT.jpg
Also, it won't show on IE as well as you can see from the screenshots below:
http://i.imgur.com/SuFDpmj.jpg
http://i.imgur.com/990wrGj.jpg

However, the problem is not permanent as when I refresh the page it shows the thumbnails. Though when I refresh the page again other videos will not show the thumbnails and so on. So, it's very random and it only happens to few random videos as there are no specific pattern for certain videos.

I know it might be hard to pinpoint the cause of this problem as it's not a well known site like youtube however I suspect the way it works (i.e video thumbnails, using same flash player etc) is similar to each other.

My System SpecsSystem Spec
.

29 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It displays fine on my FF, so if it is indeed a FF problem, it may come down to one of your addons. Try running FF ins it's safe mode and see if it displays correctly.

Troubleshoot Firefox issues using Safe Mode | Firefox Help

A Guy
My System SpecsSystem Spec
30 Jun 2013   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

The site look fine in IE9, they may not have it optimized for FF. I don't use FF, but does it use Java? I don't ever recommend it, but it's worth a try. IF the site displays as it should with Java, then you know the problem.
My System SpecsSystem Spec
.


30 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

I don't have Java, and it worked in my FF 22. A Guy
My System SpecsSystem Spec
30 Jun 2013   #5

Windows 7 Ultimate x64
 
 

I've tried:
- Safe mode: the problem was still there
- Uninstalling Flash player plugin completely: even without flash player itself, the page still shows some videos with missing thumbnails
- Downgrading to previous version of flash player: still there
- Tried on other browsers: same result and here is screenshot of Chrome http://i.imgur.com/wnbwU8y.jpg
- Upgrading my FF to latest version (22): same as above

Hmm, this is strange...

Oh and that site doesn't run on Java. It's pretty much same as youtube without html5 video playback support.
My System SpecsSystem Spec
30 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Here is a longshot

Thumbnail Cache - Clear and Reset

You seem to have a system problem, rather than a browser issue. Do you have a System Restore Point from before the problem began? That may be easiest.

Try the site through Safe Mode with Networking

Safe Mode

If it displays thumbs correctly there, try a clean start to see if there is a conflict

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy
My System SpecsSystem Spec
30 Jun 2013   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
Here is a longshot

Thumbnail Cache - Clear and Reset

You seem to have a system problem, rather than a browser issue. Do you have a System Restore Point from before the problem began? That may be easiest.

Try the site through Safe Mode with Networking

Safe Mode

If it displays thumbs correctly there, try a clean start to see if there is a conflict

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy
Clearing cache didn't solve the problem and even when start in safe mode, the problem is still there.

I don't have a restore point (before this issue started to happen) unfortunately.
My System SpecsSystem Spec
30 Jun 2013   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Here's a longer shot...

This may help, run the steps outlined in this tutorial, Option Two, and reboot the system:
SFC /SCANNOW Command - System File Checker
If that doesn't correct the issue, run it two or more times with a reboot between.
You may get this result:
Code:
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
The system file repair changes will take effect after the next reboot.
Or a message that no integrity violations were found.
Or that Windows Resource Protection found errors it cannot repair, if so rerun the steps above.

Do you have the same problem with other browsers?
My System SpecsSystem Spec
30 Jun 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Try it through a web based proxy. Untick all the boxes below the form

Start Using CGIProxy

A Guy
My System SpecsSystem Spec
30 Jun 2013   #10

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Here's a longer shot...

This may help, run the steps outlined in this tutorial, Option Two, and reboot the system:
SFC /SCANNOW Command - System File Checker
If that doesn't correct the issue, run it two or more times with a reboot between.
You may get this result:
Code:
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
The system file repair changes will take effect after the next reboot.
Or a message that no integrity violations were found.
Or that Windows Resource Protection found errors it cannot repair, if so rerun the steps above.

Do you have the same problem with other browsers?
I've tried five times and it didn't fixed the problem (All messages were: a message that no integrity violations were found.)

And yes, I've tried different browsers (IE and Chrome) and it still showed the same symptom.

Quote   Quote: Originally Posted by A Guy View Post
Try it through a web based proxy. Untick all the boxes below the form

Start Using CGIProxy

A Guy
It still didn't work...
My System SpecsSystem Spec
Reply

 Video thumbnails not showing (NicoNicoDouga: Japanese site)




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