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Windows 7: IE10 won't install and now IE9 won't either

11 Jul 2013   #21
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What error message do you get when you try to install the IE10 manually ?


My System SpecsSystem Spec
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15 Jul 2013   #22
pricetech

Windows 7 Professional 64 bit
 
 

No error message, beyond telling me it failed. It does put a link on the desktop, but nothing on the page applies exactly, though one section did come close. That's where I decided to pursue the Video driver issue. However, I found a 5th computer at that location which does not have the aftermarket card and IE10 fails to install there as well.

I've recommended a reinstall on the computers at that location, in part because they have x86 instead of x64 Windows. Not my stable though, so it's up to someone else in IT to make the call.

I haven't given up, but things here have gotten busy enough to keep me from paying them a visit lately. If I get back over there and find anything else, I'll certainly pass it along.

Joe
My System SpecsSystem Spec
15 Jul 2013   #23
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

That's an easy fix in the enterprise environment . Is a reinstall or as they call it a reimage .
My System SpecsSystem Spec
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15 Jul 2013   #24
pricetech

Windows 7 Professional 64 bit
 
 

Actually, I'm hoping they don't "reimage". Their image is less than optimal. That's why I'd like to see the computers slicked and installed fresh from scratch. They could of course bring it to me. My image for that model is pure, with no vendor junk, though it is based upon the vendor supplied media.

I'm CDO, so I keep things "just so" over here.
My System SpecsSystem Spec
15 Jul 2013   #25
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What is the error code inside Windows Updates
My System SpecsSystem Spec
16 Jul 2013   #26
pricetech

Windows 7 Professional 64 bit
 
 

I had to look at a previous post to get it; 9C59 is the error code. Lots of hits, but no solutions.
My System SpecsSystem Spec
16 Jul 2013   #27
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Inside the command prompt type in sfc /scannow press [ENTER]

Upload the CBS.log file once done .
My System SpecsSystem Spec
18 Jul 2013   #28
hackintoshihope

Windows 7 Ultimate x64
 
 
Do what above poster says and also

Run in an elevated command prompt:

For a complete uninstall of internet explorer 10: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

For a complete uninstall of internet explorer 9: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

Run the commands in order from 10 then restart computer, then run the command for 9 and restart. You should then be able to install the preferred version.
My System SpecsSystem Spec
30 Jul 2013   #29
pricetech

Windows 7 Professional 64 bit
 
 

FYI to those following this thread;

I haven't been able to get back to that office to look at these again, so nothing new for now. It may be a while before I make it back over there, so one of the other techs will probably pick it back up. I'll try to find out from them what, if anything, they are able to do to correct the issue.

Meanwhile thanks again to those who pitched in with suggestions.

Joe
My System SpecsSystem Spec
26 Aug 2013   #30
pippin

Windows 7 Ultimate x86 SP1
 
 

Well I hope you got it fixed. Just an FYI if anyone else has same problem. Here's what I've heard. KB2846071 a cumulative security update marked critical for Windows 7 - IE9 (but is also required for IE10 in Vista & Windows 8 as well) has been causing massive problems across the board if it installs. I say if because in a lot of cases (as in mine) it fails to install. When I attempted to install it manually I couldn't. So I started researching and found dozens of threads
in the Microsoft forums about the various problems.


The only fix is to uninstall this update. In Win 7 You have to check your update history to see if its installed or if it failed. It happened sometime in early - mid July 2013 - usually the 7th-13th.

if it failed or if you uninstalled it there will still be issues such as certain sites will not function properly. So far Microsoft has not come up with a fix or work around. (I don't expect they will for quite at while either) But at least if you uninstall this update it will relieve the inability to install IE10.
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 IE10 won't install and now IE9 won't either




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