Can't access Facebook from one computer but can on another

BinkerNate · 12 Jul 2013

I'm helping a friend out:

While she can do it at work, she can't log onto her Facebook on her own computer. Her computer is an Acer Aspire Laptop, and it started two days ago. Now I know with something like this, she probably got banned. But no, she discovered this on her computer before seeing it was okay at her work before coming home with the same problem. Plus, I could imagine you would possibly get an e-mail at least, right? We even sent a message to Facebook with no luck. And also, the page that pops up when she tries to log in just shows an maintenance error page. I logged her out and tried mine, and it works. So for some reason, she can't log onto Facebook on her computer unless I was on another. This is confusing, and while I tried deleting the cookies (she mainly uses Firefox), it didn't do anything. So she needs help, and I wanted to ask you guys so I can help her. Any ideas?

VistaKing · 12 Jul 2013

Click here

DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs

DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

Upload a File(s)
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

ThrashZone · 12 Jul 2013

Sounds to me her security suite has expired, what does she use for security ?
Is this a new machine/ Guessing 90-180 days old ?

BinkerNate · 12 Jul 2013

I did the DDS as instructed. Please take a long at it.

VistaKing · 12 Jul 2013

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on

and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

BinkerNate · 12 Jul 2013

Here is the Roguekiller for her computer.

P.S. can I use this for my computer to double check if it okay?

VistaKing · 12 Jul 2013

Rerun RogueKiller then click on Delete

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click the Search button

Upload the AdwCleaner[Rn].txt in your reply.

Note

The log file is at C:\AdwCleaner[Rn].txt

BinkerNate · 12 Jul 2013

Results posted

VistaKing · 12 Jul 2013

AdwCleaner

Rerun AdwCleaner

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.

Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file

EclipseGS2011 · 12 Jul 2013

I've had this same problem since Facebook started updating on Wednesday, as have others on other forums. An issue with Facebook itself maybe?