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Windows 7: Black background on top of WLM

22 Jul 2013   #1
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 
Black background on top of WLM

Just got a refurbished Dell desktop, and transferred my WLM email from my old HP. It all arrived OK except for my contacts, but there is a black empty place about two inches wide above my messages. I can't make it go away. Any ideas?


My System SpecsSystem Spec
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22 Jul 2013   #2
BrightBlessings

Win7 Pro-64 Bit
 
 

Could you post a screenshot please.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
22 Jul 2013   #3
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Black background on top of WLM-wlm.png


My System SpecsSystem Spec
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22 Jul 2013   #4
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

Try doing a repair of WLM
Go to control panel
Program and features
Find windows live essentials
Double click it
Use the repair option
When done see if this fixes it
My System SpecsSystem Spec
23 Jul 2013   #5
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Good idea, robinb9. I tried it, and it took almost 1/2 an hour. I figured it was busy fixing things. Alas, no. The email list still has the black void on top of it.
My System SpecsSystem Spec
23 Jul 2013   #6
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Has Adobe Flash Player & Shockwave been installed in Internet Explorer with plug-ins added to the browser you use?
My System SpecsSystem Spec
23 Jul 2013   #7
robinb9

Windows 7 Pro 32/64 bit and Windows 10 Pro 32 Bit/64bit
 
 

You could also try uninstalling it and reinstalling it, when you do this you will find everything will still be there, maybe that will fix it
It holds all your emails and contacts in the registry that is why when you uninstall and reinstall everything is there
My System SpecsSystem Spec
23 Jul 2013   #8
pricetech

Windows 7 Professional 64 bit
 
 

I don't have an answer, but I've seen that on several installs of WLM on my own machines, mostly Windows 8 as I recall.

In my case I can move my cursor across the black area and most of it goes away and reveals what's underneath. Does yours behave the same ??
My System SpecsSystem Spec
23 Jul 2013   #9
nottaclue9

Windows 7 Home Premium 64-bit, service pack 1
 
 

Roderunner -- Both programs show "extensions." Is that the same as a plug-in?

robinb9 -- You promise nothing will get lost if I re-install? I am so leery of messing with anything...

pricetech -- I can left-click & get the "search email" window, but it doesn't fill up that whole black space.
My System SpecsSystem Spec
23 Jul 2013   #10
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Quote   Quote: Originally Posted by nottaclue9 View Post
Roderunner -- Both programs show "extensions." Is that the same as a plug-in?
Yes.
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 Black background on top of WLM




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