IE 10 says "This page can’t be displayed" Chrome, Safari can.

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  1. Posts : 30
    Windows 7 Ultimate x64
       #1

    IE 10 says "This page can’t be displayed" Chrome, Safari can.


    I go to a court site, click on a link and a new window pops up. It is supposed to display a PDF but IE gives this messsage:
    “This page can’t be displayed.” It mentions TLS and SSL should be enabled.

    I have them ALL enabled.
    I set them to default values.
    “Fix connection problems” results in “Troubleshooting couldn't identify the problem.”

    Chrome and Safari work just fine displaying the PDF correctly.

    I set everything back to default values. No joy.
    I’ve “repaired” IE 10. No joy
    I re-installed IE 10. No joy.

    What’s a good next step to diagnose this?
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  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Government site are usually the most out of date site on the net,
    Press the F12 key and verify Browser mode and Document mode.
    On such a site using Browser mode with ie8 would most likely cure the issue or switching in or out of Comp-view,
    But lets first switch to Software rendering/ Alt+TO or Gear symbol on the top right and Internet options,
    Advanced section/ Check the top box-Use software rendering..../Apply and Okay.
    After that make sure Adobe Reader XI is Enabled/ Use Alt+TA or Gear symbol/ Manage add-ons.
    Make sure Active x filtering is not getting in the way/ Alt+T or Gear symbol/ Safety/ Uncheck it.
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  3. Posts : 53,363
    Windows 10 Home x64
       #3

    Welcome to Seven Forums M980. See if toggling Enhanced Protected Mode allows you ti view the pdf files.

    Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7

    If ActiveX filtering is currently on, it may also be blocking a prompt for acrobat ( I am making an assumption that you are using the adobe reader for pdf files?).



    You can disable Enhanced Protected Mode just for that particular Web site if necessary.

    If none of this helps, please post a screen shot of the exact error message

    Screenshots and Files - Upload and Post in Seven Forums

    A Guy
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  4. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #4

    I'll try both today.
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  5. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Government site are usually the most out of date site on the net, amen
    Press the F12 key and verify Browser mode and Document mode. confirmed
    On such a site using Browser mode with ie8 would most likely cure the issue or switching in or out of Comp-view, What is "comp view?"
    But lets first switch to Software rendering/ Alt+TO or Gear symbol on the top right and Internet options,
    Advanced section/ Check the top box-Use software rendering..../Apply and Okay. done
    After that make sure Adobe Reader XI is Enabled/ Use Alt+TA or Gear symbol/ Manage add-ons. done

    Name: Adobe PDF
    Publisher: Adobe Systems, Incorporated
    Type: Toolbar
    Architecture: 32-bit
    Version: 10.1.7.27
    File date: ‎Friday, ‎May ‎10, ‎2013, ‏‎1:57 AM
    Date last accessed: ‎Today, ‎August ‎02, ‎2013, ‏‎7 minutes ago
    Class ID: {47833539-D0C5-4125-9FA8-0819E2EAAC93}
    Use count: 45
    Block count: 136
    File: AcroIEFavClient.dll
    Folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX



    Make sure Active x filtering is not getting in the way/ Alt+T or Gear symbol/ Safety/ Uncheck it. Confirmed it was not checked.

    See if toggling Enhanced Protected Mode allows you to view the pdf files. I did. No difference.
    Actually the link to the file is: https://courtapps.utcourts.gov/Xchan...UH3lE0xAQrpFdW# So, it is not a direct link to a PDF.

    I am making an assumption that you are using the adobe reader for pdf files?). Adobe Acrobat X Pro

    I've attached some images to help you see what I see. Windows offered to help "fix connection problems" and then coughed up the pop up for "Network Diagnostics." The .etl file I saved. Opened it with a variety of programs. Finally just went in and removed all the "null"s and extra spaces and tried to make it readable. Don't know what it means or if it is of significance.

    I was wondering if removing IE 10 and upgrading to IE8 might be the way to go. I'm not a heavy duty browser user but I do need (would like) IE to work in some form. Or nuke IE10 and reinstall?

    Thank you.
    Attached Thumbnails Attached Thumbnails -error-after-request-pdf-court-system.jpg   -windows-diagnostics-after-error.jpg   -addins-ie10-re-adobe.jpg  
    Attached Files
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  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    M980 said:
    It mentions TLS and SSL should be enabled.

    I have them ALL enabled. ?
    I'm wondering if these are the setting your saying you have enabled all ?
    Attachment 279544
    Alt+TO or Gear symbol on the top right and Internet options/ Advanced section/ Use Restore advanced settings. and recheck Software rendering....
    If you've done any other changes to Internet options/ Security section/ Click on Restore all zones to default.
    Compatibility view can be toggled in or out usually by selecting another Browser mode/ F12
    Last edited by ThrashZone; 22 Feb 2015 at 19:54.
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  7. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #7

    M980 said:
    Actually the link to the file is: https://courtapps.utcourts.gov/Xchan...UH3lE0xAQrpFdW# So, it is not a direct link to a PDF.
    You'll have to give the menus to this pdf not the ones when your signed in because that's a secure connection,
    Utah State Courts
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  8. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Reset Advanced Settings and Security back to defaults as you suggested.
    F12....nice. I'll try them.
    You'll have to give the menus to this pdf not the ones when your signed in because that's a secure connection,
    I don't understand what you are telling me her. I'm slow.
    Thank you.
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  9. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #9

    The link I posted is to the site using http address,
    You posted a link to a https address which pretty much freaked out my tab I opened it on because it gave a page Your session has expired...
    So I assumed you posted a page when you were logged into this gov site ?
    Fed's might think I was a hacker lol and are moving in on me as we speak !
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  10. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #10

    The link I posted is to the site using http address,
    You posted a link to a https address which pretty much freaked out my tab I opened it on because it gave a page Your session has expired...
    So I assumed you posted a page when you were logged into this gov site ?

    Probably. I can't remember my wife's name, how would I remember this?

    Fed's might think I was a hacker lol and are moving in on me as we speak !
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