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Windows 7: IE 10 says "This page can’t be displayed" Chrome, Safari can.

23 Jul 2013   #1

Windows 7 Ultimate x64
 
 
IE 10 says "This page can’t be displayed" Chrome, Safari can.

I go to a court site, click on a link and a new window pops up. It is supposed to display a PDF but IE gives this messsage:
“This page can’t be displayed.” It mentions TLS and SSL should be enabled.

I have them ALL enabled.
I set them to default values.
“Fix connection problems” results in “Troubleshooting couldn't identify the problem.”

Chrome and Safari work just fine displaying the PDF correctly.

I set everything back to default values. No joy.
I’ve “repaired” IE 10. No joy
I re-installed IE 10. No joy.

What’s a good next step to diagnose this?

My System SpecsSystem Spec
.

26 Jul 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Government site are usually the most out of date site on the net,
Press the F12 key and verify Browser mode and Document mode.
On such a site using Browser mode with ie8 would most likely cure the issue or switching in or out of Comp-view,
But lets first switch to Software rendering/ Alt+TO or Gear symbol on the top right and Internet options,
Advanced section/ Check the top box-Use software rendering..../Apply and Okay.
After that make sure Adobe Reader XI is Enabled/ Use Alt+TA or Gear symbol/ Manage add-ons.
Make sure Active x filtering is not getting in the way/ Alt+T or Gear symbol/ Safety/ Uncheck it.
My System SpecsSystem Spec
28 Jul 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums M980. See if toggling Enhanced Protected Mode allows you ti view the pdf files.

Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7

If ActiveX filtering is currently on, it may also be blocking a prompt for acrobat ( I am making an assumption that you are using the adobe reader for pdf files?).



You can disable Enhanced Protected Mode just for that particular Web site if necessary.

If none of this helps, please post a screen shot of the exact error message

Screenshots and Files - Upload and Post in Seven Forums

A Guy
My System SpecsSystem Spec
.


29 Jul 2013   #4

Windows 7 Ultimate x64
 
 

I'll try both today.
My System SpecsSystem Spec
02 Aug 2013   #5

Windows 7 Ultimate x64
 
 

Government site are usually the most out of date site on the net, amen
Press the F12 key and verify Browser mode and Document mode. confirmed
On such a site using Browser mode with ie8 would most likely cure the issue or switching in or out of Comp-view, What is "comp view?"
But lets first switch to Software rendering/ Alt+TO or Gear symbol on the top right and Internet options,
Advanced section/ Check the top box-Use software rendering..../Apply and Okay. done
After that make sure Adobe Reader XI is Enabled/ Use Alt+TA or Gear symbol/ Manage add-ons. done

Name: Adobe PDF
Publisher: Adobe Systems, Incorporated
Type: Toolbar
Architecture: 32-bit
Version: 10.1.7.27
File date: ‎Friday, ‎May ‎10, ‎2013, ‏‎1:57 AM
Date last accessed: ‎Today, ‎August ‎02, ‎2013, ‏‎7 minutes ago
Class ID: {47833539-D0C5-4125-9FA8-0819E2EAAC93}
Use count: 45
Block count: 136
File: AcroIEFavClient.dll
Folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX



Make sure Active x filtering is not getting in the way/ Alt+T or Gear symbol/ Safety/ Uncheck it. Confirmed it was not checked.

See if toggling Enhanced Protected Mode allows you to view the pdf files. I did. No difference.
Actually the link to the file is: https://courtapps.utcourts.gov/Xchan...UH3lE0xAQrpFdW# So, it is not a direct link to a PDF.

I am making an assumption that you are using the adobe reader for pdf files?). Adobe Acrobat X Pro

I've attached some images to help you see what I see. Windows offered to help "fix connection problems" and then coughed up the pop up for "Network Diagnostics." The .etl file I saved. Opened it with a variety of programs. Finally just went in and removed all the "null"s and extra spaces and tried to make it readable. Don't know what it means or if it is of significance.

I was wondering if removing IE 10 and upgrading to IE8 might be the way to go. I'm not a heavy duty browser user but I do need (would like) IE to work in some form. Or nuke IE10 and reinstall?

Thank you.


Attached Thumbnails
IE 10  says "This page can’t be displayed"  Chrome, Safari can.-error-after-request-pdf-court-system.jpg   IE 10  says "This page can’t be displayed"  Chrome, Safari can.-windows-diagnostics-after-error.jpg   IE 10  says "This page can’t be displayed"  Chrome, Safari can.-addins-ie10-re-adobe.jpg  
Attached Files
File Type: txt etl data from error.txt (4.8 KB, 0 views)
My System SpecsSystem Spec
03 Aug 2013   #6

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Quote   Quote: Originally Posted by M980 View Post
It mentions TLS and SSL should be enabled.

I have them ALL enabled. ?
I'm wondering if these are the setting your saying you have enabled all ?
Name:  ssl-tsl defaults.JPG
Views: 8
Size:  23.7 KB
Alt+TO or Gear symbol on the top right and Internet options/ Advanced section/ Use Restore advanced settings. and recheck Software rendering....
If you've done any other changes to Internet options/ Security section/ Click on Restore all zones to default.
Compatibility view can be toggled in or out usually by selecting another Browser mode/ F12


My System SpecsSystem Spec
03 Aug 2013   #7

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Quote   Quote: Originally Posted by M980 View Post
Actually the link to the file is: https://courtapps.utcourts.gov/Xchan...UH3lE0xAQrpFdW# So, it is not a direct link to a PDF.
You'll have to give the menus to this pdf not the ones when your signed in because that's a secure connection,
Utah State Courts
My System SpecsSystem Spec
03 Aug 2013   #8

Windows 7 Ultimate x64
 
 

Reset Advanced Settings and Security back to defaults as you suggested.
F12....nice. I'll try them.
You'll have to give the menus to this pdf not the ones when your signed in because that's a secure connection,
I don't understand what you are telling me her. I'm slow.
Thank you.
My System SpecsSystem Spec
04 Aug 2013   #9

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

The link I posted is to the site using http address,
You posted a link to a https address which pretty much freaked out my tab I opened it on because it gave a page Your session has expired...
So I assumed you posted a page when you were logged into this gov site ?
Fed's might think I was a hacker lol and are moving in on me as we speak !
My System SpecsSystem Spec
06 Aug 2013   #10

Windows 7 Ultimate x64
 
 

The link I posted is to the site using http address,
You posted a link to a https address which pretty much freaked out my tab I opened it on because it gave a page Your session has expired...
So I assumed you posted a page when you were logged into this gov site ?

Probably. I can't remember my wife's name, how would I remember this?

Fed's might think I was a hacker lol and are moving in on me as we speak !
My System SpecsSystem Spec
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 IE 10 says "This page can’t be displayed" Chrome, Safari can.




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