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Windows 7: IE 10 won't let you access HTTPS sites

04 Aug 2013   #1
gzt7d8

Windows 7 Professional (64bit)
 
 
IE 10 won't let you access HTTPS sites

My neighbor just recently restored his Toshiba laptop back to factory settings, the Win7 load when he first bought the laptop. After if finally got all the updates applied, he tried to access one of his banking sites and entered id and password, clicked submit and the page reloaded and cleared out id and password.

I tried to access my banking site from his laptop and got the same results.

I suppose it could be something in the IE 10 Internet Options > Security settings but I've never run into this before.

We tried to include the banking site as a Trusted Site and that worked for 1 of the 3 site he tried to get into. When we re-tried to access the banking sites after we did this step on 2 of the 3 sites, we then got "Page Could not be Displayed".

He never had to make any special changes to IE 10 before he reset the laptop to factory settings; access the sites with no issue. I have IE10 on my Win 8 machine and I've never had to include a site as a trusted site or make any other changes to the Internet Options either.

So what's different here? He loaded Chrome and had no issues getting into any of the 3 banking sites.

Any suggestions? Thanks of listening.

Greg


My System SpecsSystem Spec
.
04 Aug 2013   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

You shouldn't need to use Trusted site and it's fairly unpredictable anyway/ add site-Remove site because it might have a different verification site processing the requests,
When restoring to a manufacture partition All junkware will be activated and now expired what was the third party security pre-installed and was it re-registered and uninstalled properly ?
Did Clean boot have any effect ?
Here are some generic help links,
Can’t access secure sites,
http://support.microsoft.com/kb/967897
http://windows.microsoft.com/en-us/windows7/Why-cant-I-view-some-websites
http://support.microsoft.com/kb/972034
My System SpecsSystem Spec
04 Aug 2013   #3
gzt7d8

Windows 7 Professional (64bit)
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
You shouldn't need to use Trusted site and it's fairly unpredictable anyway/ add site-Remove site because it might have a different verification site processing the requests,
When restoring to a manufacture partition All junkware will be activated and now expired what was the third party security pre-installed and was it re-registered and uninstalled properly ?
Did Clean boot have any effect ?
Here are some generic help links,
Canít access secure sites,
http://support.microsoft.com/kb/967897
http://windows.microsoft.com/en-us/windows7/Why-cant-I-view-some-websites
http://support.microsoft.com/kb/972034
Well it's interesting that you mention "All junware will be activated" we had a devil of a time cleaning some of that stuff off.

Thanks for the links, I'll check them out and post back what I find.
My System SpecsSystem Spec
.

04 Aug 2013   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Here's a couple more the second one is the one you should consider,
Troubleshooting Steps for Windows 7
Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
06 Aug 2013   #5
gzt7d8

Windows 7 Professional (64bit)
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Here's a couple more the second one is the one you should consider,
Troubleshooting Steps for Windows 7
Clean Install with a Upgrade Windows 7 Version
I don't think he wants to do another clean install, the whole problem emanated from a clean install.
My System SpecsSystem Spec
06 Aug 2013   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by gzt7d8 View Post
Quote   Quote: Originally Posted by ThrashZone View Post
Here's a couple more the second one is the one you should consider,
Troubleshooting Steps for Windows 7
Clean Install with a Upgrade Windows 7 Version
I don't think he wants to do another clean install, the whole problem emanated from a clean install.
There's a big difference between a Factory install and a Fresh install.
My System SpecsSystem Spec
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 IE 10 won't let you access HTTPS sites




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