Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: "We can't connect to Outlook right now. Please try again later"


04 Aug 2013   #1

Windows 7 Home Premium
 
 
"We can't connect to Outlook right now. Please try again later"

I keep getting the above message when I click my emails even though I see them in my inbox. Please help. It's web based Hotmail that is now Outlook.


My System SpecsSystem Spec
.

04 Aug 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Are you seriously using ie7 I hope that's just a Typo
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
Use No Add-ons mode/ Click Start and type in the search box,
Internet explorer/ click on the suggestion or it’s located at,
Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7
If all else fails,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
I prefer to use this reset process,
https://amp7wa.blu.livefilestore.com...ess.jpg?psid=1
My System SpecsSystem Spec
04 Aug 2013   #3

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run this tool

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attach.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

Save two logs onto your desktop and upload them with your reply

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
.


08 Aug 2013   #4

Windows 7 Home Premium
 
 

Here are the 2 files you wanted. The no addons mode did not work.


Attached Files
File Type: txt dds.txt (27.1 KB, 3 views)
File Type: txt attach.txt (9.1 KB, 0 views)
My System SpecsSystem Spec
08 Aug 2013   #5

Windows 7 Home Premium
 
 

At least I can access outlook with Google chrome. I can't with IE. Also, The screen changes after a few seconds like when I go to bigcharts.com and after my chart shows up in 15 seconds it goes away using either chrome or IE. Pop up tabs show all ythe time, etc. It's a mess!
My System SpecsSystem Spec
08 Aug 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets run these two programs

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
09 Aug 2013   #7

Windows 7 Home Premium
 
 

Here is the JRT.txt file.


Attached Files
File Type: txt JRT.txt (10.1 KB, 6 views)
My System SpecsSystem Spec
09 Aug 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Have you ran AdwCleaner ?

TDSSKILLER

download link TDSSKiller

Save to the Desktop

Right-click the program and select


When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System

Click: OK


Press: Start Scan


If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


Logs have a name like:
C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


Please post the TDSSKiller log in your reply.

After you ran TDSSKiller run this tool below

Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
10 Aug 2013   #9
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Please run AdwCleaner and delete what it finds ... you still have more adware and browser hijackers.
My System SpecsSystem Spec
10 Aug 2013   #10

Windows 7 Home Premium
 
 

The TDSSKiller file, FRST, & Addition.


Attached Files
File Type: txt TDSSKiller.2.8.18.0_13.07.2013_14.25.25_log.txt (130.1 KB, 2 views)
File Type: txt FRST.txt (39.5 KB, 3 views)
File Type: txt attach.txt (9.1 KB, 1 views)
My System SpecsSystem Spec
Reply

 "We can't connect to Outlook right now. Please try again later"




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:03 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33