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"We can't connect to Outlook right now. Please try again later"
I keep getting the above message when I click my emails even though I see them in my inbox. Please help. It's web based Hotmail that is now Outlook.
I keep getting the above message when I click my emails even though I see them in my inbox. Please help. It's web based Hotmail that is now Outlook.
Are you seriously using ie7 I hope that's just a Typo :)
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
Use No Add-ons mode/ Click Start and type in the search box,
Internet explorer/ click on the suggestion or it’s located at,
Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7
If all else fails,
https://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
I prefer to use this reset process,
https://amp7wa.blu.livefilestore.com...ess.jpg?psid=1
Run this tool
Click here DDS
Click on Download Now button
When the download is complete . Drag the DDS program from the Downloads folder to your Desktop
Double click the DDS icon on the Desktop then click the Run button to run the tool.
Place a check next to attach.txt and click Start . When done, DDS will open two logs
- DDS.txt
- Attach.txt
Save two logs onto your desktop and upload them with your reply
How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
Here are the 2 files you wanted. The no addons mode did not work.
At least I can access outlook with Google chrome. I can't with IE. Also, The screen changes after a few seconds like when I go to bigcharts.com and after my chart shows up in 15 seconds it goes away using either chrome or IE. Pop up tabs show all ythe time, etc. It's a mess!
Lets run these two programs
AdwCleaner
Click here AdwCleaner
Click on Download Now button
Save to the Desktop
Right-click on AdwCleaner.exe and choose
Click on Delete and confirm the prompt.
Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt
Download Junkware Removal Toolkit
Click here Junkware Removal Tool to download
Drag the JRT.exe from the Downloads folder to your Desktop
Right click JRT.exe and choose
Once done upload the JRT.txt file
Have you ran AdwCleaner ?
TDSSKILLER
download link TDSSKiller
Save to the Desktop
Right-click the program and select
When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System
Click: OK
Press: Start Scan
If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)
When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\
Logs have a name like:
C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt
Please post the TDSSKiller log in your reply.
After you ran TDSSKiller run this tool below
Farbar Recovery Scan Tool
64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link
Drag the FRST64.exe from the Downloads folder to your Desktop
Right click on FRST64.exe and choose
When the tool opens click Yes on the disclaimer window .
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
NoteThe first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt
Please upload both logs in your reply.(FRST.txt and Addition.txt)
FRST.txt and Addition.txt will be on the Desktop
How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
Last edited by VistaKing; 09 Aug 2013 at 22:43.
Please run AdwCleaner and delete what it finds ... you still have more adware and browser hijackers.
The TDSSKiller file, FRST, & Addition.