"We can't connect to Outlook right now. Please try again later"

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  1. Posts : 69
    Windows 7 Home Premium
       #1

    "We can't connect to Outlook right now. Please try again later"


    I keep getting the above message when I click my emails even though I see them in my inbox. Please help. It's web based Hotmail that is now Outlook.
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Are you seriously using ie7 I hope that's just a Typo :)
    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
    Use No Add-ons mode/ Click Start and type in the search box,
    Internet explorer/ click on the suggestion or it’s located at,
    Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-10-win-7
    If all else fails,
    https://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
    I prefer to use this reset process,
    https://amp7wa.blu.livefilestore.com...ess.jpg?psid=1
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #3

    Run this tool

    Click here DDS

    Click on Download Now button

    When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

    Double click the DDS icon on the Desktop then click the Run button to run the tool.

    Place a check next to attach.txt and click Start . When done, DDS will open two logs
    • DDS.txt
    • Attach.txt


    Save two logs onto your desktop and upload them with your reply

    How To Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
      My Computer


  4. Posts : 69
    Windows 7 Home Premium
    Thread Starter
       #4

    Here are the 2 files you wanted. The no addons mode did not work.
    "We can't connect to Outlook right now. Please try again later" Attached Files
      My Computer


  5. Posts : 69
    Windows 7 Home Premium
    Thread Starter
       #5

    At least I can access outlook with Google chrome. I can't with IE. Also, The screen changes after a few seconds like when I go to bigcharts.com and after my chart shows up in 15 seconds it goes away using either chrome or IE. Pop up tabs show all ythe time, etc. It's a mess!
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    Lets run these two programs

    AdwCleaner

    Click here AdwCleaner

    Click on Download Now button

    Save to the Desktop

    Right-click on AdwCleaner.exe and choose

    Click on Delete and confirm the prompt.



    Your computer will be rebooted automatically. A text file will open after the restart.

    Upload the log : The log file is at C:\AdwCleaner[Sn].txt

    Download Junkware Removal Toolkit

    Click here Junkware Removal Tool to download

    Drag the JRT.exe from the Downloads folder to your Desktop

    Right click JRT.exe and choose

    Once done upload the JRT.txt file
      My Computer


  7. Posts : 69
    Windows 7 Home Premium
    Thread Starter
       #7

    Here is the JRT.txt file.
    "We can't connect to Outlook right now. Please try again later" Attached Files
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    Have you ran AdwCleaner ?

    TDSSKILLER

    download link TDSSKiller

    Save to the Desktop

    Right-click the program and select


    When the TDSSKiller console opens, click on: Change Parameters
    Under Additional Options, place a check in the box next to: Detect TDLFS File System

    Click: OK


    Press: Start Scan


    If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
    If malicious objects are found, they show in the Scan results.
    Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
    (Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


    When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


    Logs have a name like:
    C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


    Please post the TDSSKiller log in your reply.

    After you ran TDSSKiller run this tool below

    Farbar Recovery Scan Tool


    64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

    Drag the FRST64.exe from the Downloads folder to your Desktop

    Right click on FRST64.exe and choose

    When the tool opens click Yes on the disclaimer window .

    Press Scan button.

    FRST will let you know when the scan is complete and has written the FRST.txt to file

       Note
    The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


    Please upload both logs in your reply.(FRST.txt and Addition.txt)

    FRST.txt and Addition.txt will be on the Desktop

    How To Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
    Last edited by VistaKing; 09 Aug 2013 at 22:43.
      My Computer


  9. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #9

    Please run AdwCleaner and delete what it finds ... you still have more adware and browser hijackers.
      My Computer


  10. Posts : 69
    Windows 7 Home Premium
    Thread Starter
       #10

    The TDSSKiller file, FRST, & Addition.
    &quot;We can't connect to Outlook right now. Please try again later&quot; Attached Files
      My Computer


 
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