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Windows 7: IE10 Crashing and Freezing in Win 7 Ultimate

07 Aug 2013   #41
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by derekimo View Post

Upload it.
I said I had created the dump file. How do I upload it? I can't open it and I can't copy it.
Move it to the desktop, zip it up and attach using the paperclip in the reply box.
How the hell do I move the stupid thing to the desktop, let alone zip it up? I can't drag it and right clicking on it and clicking on send to desktop just gives me the option to put a shortcut on the desktop.


My System SpecsSystem Spec
.
07 Aug 2013   #42
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post

I said I had created the dump file. How do I upload it? I can't open it and I can't copy it.
Move it to the desktop, zip it up and attach using the paperclip in the reply box.
How the hell do I move the stupid thing to the desktop, let alone zip it up? I can't drag it and right clicking on it and clicking on send to desktop just gives me the option to put a shortcut on the desktop.
Cut/Paste worked for me.
My System SpecsSystem Spec
07 Aug 2013   #43
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by derekimo View Post

Move it to the desktop, zip it up and attach using the paperclip in the reply box.
How the hell do I move the stupid thing to the desktop, let alone zip it up? I can't drag it and right clicking on it and clicking on send to desktop just gives me the option to put a shortcut on the desktop.
Cut/Paste worked for me.
Well it won't work for me because it's not an option on the right click menu.
My System SpecsSystem Spec
.

07 Aug 2013   #44
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post

How the hell do I move the stupid thing to the desktop, let alone zip it up? I can't drag it and right clicking on it and clicking on send to desktop just gives me the option to put a shortcut on the desktop.
Cut/Paste worked for me.
Well it won't work for me because it's not an option on the right click menu.
What are your options? My context menu has all the usual options.

You can also get a little info on the crash here,

Control Panel\System and Security\Action Center\Reliability Monitor

There will be a red X with the critical event,

If you right click on "Check for a solution" under Action, then view technical details,

You can then copy to clipboard at the bottom left and paste that in your reply.
My System SpecsSystem Spec
07 Aug 2013   #45
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Well, I had one hell of a time finding Reliability Monitor because there wasn't what it was called in the Action Center window (methinks you missed a step). I also didn't see anything about copying it to the clipboard at the bottom left so I took a screen shot of it. Here 'tis:

IE10 Crashing and Freezing in Win 7 Ultimate-reliability-moniitor.jpg


My System SpecsSystem Spec
07 Aug 2013   #46
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Well, I had one hell of a time finding Reliability Monitor because there wasn't what it was called in the Action Center window (methinks you missed a step). I also didn't see anything about copying it to the clipboard at the bottom left so I took a screen shot of it. Here 'tis:

Attachment 280296
Yeah, I missed a step...

I copied the address as text from the address bar.

I think you missed a step by not right clicking on "Check for a solution" at the end of the critical event line.

When you right click you'll get an option to "View technical details" on that window is the copy to clipboard in the lower left.

Which will look like this,


Attached Thumbnails
IE10 Crashing and Freezing in Win 7 Ultimate-lf.jpg  
My System SpecsSystem Spec
07 Aug 2013   #47
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Well, I had one hell of a time finding Reliability Monitor because there wasn't what it was called in the Action Center window (methinks you missed a step). I also didn't see anything about copying it to the clipboard at the bottom left so I took a screen shot of it. Here 'tis:

Attachment 280296
Yeah, I missed a step...

I copied the address as text from the address bar.

I think you missed a step by not right clicking on "Check for a solution" at the end of the critical event line.

When you right click you'll get an option to "View technical details" on that window is the copy to clipboard in the lower left.

Which will look like this,
I quit checking on check for a solution a long time ago because it never found one.
My System SpecsSystem Spec
07 Aug 2013   #48
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

This is what you should be seeing,
This should be the path you need to go to,
C:\Users\masqw-1\AppData\Local\Temp\iexplore.DMP
My System SpecsSystem Spec
07 Aug 2013   #49
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Well, I had one hell of a time finding Reliability Monitor because there wasn't what it was called in the Action Center window (methinks you missed a step). I also didn't see anything about copying it to the clipboard at the bottom left so I took a screen shot of it. Here 'tis:

Attachment 280296
Yeah, I missed a step...

I copied the address as text from the address bar.

I think you missed a step by not right clicking on "Check for a solution" at the end of the critical event line.

When you right click you'll get an option to "View technical details" on that window is the copy to clipboard in the lower left.

Which will look like this,
I quit checking on check for a solution a long time ago because it never found one.
Did you read what I actually wrote?

RIGHT CLICK on check for a solution and then view technical details.
My System SpecsSystem Spec
07 Aug 2013   #50
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Well, I had one hell of a time finding Reliability Monitor because there wasn't what it was called in the Action Center window (methinks you missed a step). I also didn't see anything about copying it to the clipboard at the bottom left so I took a screen shot of it. Here 'tis:

Attachment 280296
Yeah, I missed a step...

I copied the address as text from the address bar.

I think you missed a step by not right clicking on "Check for a solution" at the end of the critical event line.

When you right click you'll get an option to "View technical details" on that window is the copy to clipboard in the lower left.

Which will look like this,
Could you please rewrite your step by step directions; you missed more than one step. I don't even know now how I managed to get to the Reliability Monitor screen. Please keep it simple and don't assume I know anything.
My System SpecsSystem Spec
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 IE10 Crashing and Freezing in Win 7 Ultimate




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