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Windows 7: Windows Live Mail Problem

13 Aug 2013   #1
alanbluntswood

windows 7 Professional 64 bit
 
 
Windows Live Mail Problem

We have 2 email addresses on Live Mail and one is giving problems.
It started with a message which shows"message cannot be found".
When right clicking on message it says "a problem occurred when trying to open this message try again" .
Also latterly the number of messages shows 3 no matter how many are in and when only the error message is present.
Can anyone help to delete the message and correct the number of messages which I do not know if it means we have 2 more which are not presenting themselves to be read

Thanks

Alan


My System SpecsSystem Spec
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13 Aug 2013   #2
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

You might have to do a repair to fix it
Go into programs and features in control panel
Look at the list and find and double click Windows live essentials
It will ask you to uninstall or repair. Click that one
Once it finishes restart the computer
Then open WLM and see if this fixes it
My System SpecsSystem Spec
14 Aug 2013   #3
alanbluntswood

windows 7 Professional 64 bit
 
 

Thanks Robinb9 and I have now tried that but the position is unchanged

Alan
My System SpecsSystem Spec
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14 Aug 2013   #4
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

the only other thing I can think of is delete that account and re put it in but you might loose the emails
My System SpecsSystem Spec
15 Aug 2013   #5
DavidE

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

Can you login to the email provider's WEB email page for the account you have an issue with?
Maybe you can delete messages there, that are causing a problem with the Live Mail client program.
Every email provider I use has a WEB page for email...
My System SpecsSystem Spec
15 Aug 2013   #6
alanbluntswood

windows 7 Professional 64 bit
 
 

Hi David

Thanks for your suggestion.

Since my last note the problem infected my own email address whereas before it had just been my wife's.

Did as you suggested and this enabled me to clear my account but although deleted the offending message for my wife on the email webpage the problem is still not cured. Now just have the message 1 cannot get rid of and at the bottom left of the page it shows 3 messages and 3 unread so something is still not right.

Hi Robin when you say delete the account is that just the Live mail account or the BT Yahoo underlying account which is the Web email page
My System SpecsSystem Spec
15 Aug 2013   #7
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

just the live account NOT the web yahoo account
then re add the account and see if that works
My System SpecsSystem Spec
16 Aug 2013   #8
alanbluntswood

windows 7 Professional 64 bit
 
 

Hi Robin

I cannot see the live mail to delete in my programs but suspect it could be "Windows live essentials 2011" so is this what I should delete?

Alan
My System SpecsSystem Spec
16 Aug 2013   #9
robinb9

Windows 7 Pro 32/64 bit and Windows 8 Pro 32 Bit/64bit
 
 

It is windows live essentials 2011, yes that is what you would uninstall
Then pick up the 2012 windows live essentials, do a custom install and only check windows live mail
My System SpecsSystem Spec
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 Windows Live Mail Problem




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