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Windows 7: Explorer 10 Download Manager not allowing complete download


17 Aug 2013   #1

Windows 7 Pro 64 Bit SP1
 
 
Explorer 10 Download Manager not allowing complete download

I Installed Explorer 10 on my Windows 7 Pro 64 bit yesterday everything seems fine with the exception of download manager. When downolading files it completes download then says running security scan after that says files has virus and deletes the file so I am now unable to download files. I checked known safe sites such as NVidia and get same issue onall sites. This did not exisit until installing IE 10

My System SpecsSystem Spec
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17 Aug 2013   #2

Windows 7 Pro 64 Bit SP1
 
 

As a follow up I did a reeset and selected recommended settings still same result
My System SpecsSystem Spec
17 Aug 2013   #3

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

See if you can follow VistaKing's instructions here on how to gather files,
http://www.sevenforums.com/system-security/300685-cant-download.html
My System SpecsSystem Spec
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17 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

This can be caused by an infection such as ZeroAccess as Jacee mentioned in her follow up to the thread ThrashZone referenced. This may need to be posted in the Security forum for help there?

Every download ends with message "File XXX contained a virus and - Microsoft Community

A Guy
My System SpecsSystem Spec
18 Aug 2013   #5

Windows 7 Pro 64 Bit SP1
 
 

Thanks A Guy for the link........I read through it and it accurately describes my issues including the Windows Defender issue in the control panel I will give the recommended solution a try and report back
My System SpecsSystem Spec
18 Aug 2013   #6

Windows 7 Pro 64 Bit SP1
 
 

Thanks A Guy..................Problem solved!! It was related to the issue with Windows Defender from the link you provided above.very simple fix here it is:

http://answers.microsoft.com/en-us/i...4-2849602e8ff2

As I suspected, the problem had to do with a missing program that was set to scan downloads combined with a previous infection on the computer of "System Care" scareware...

Symptom?

In control panel, when viewing small icons, the Windows Defender icon is missing, or creates an error when clicked.

The problem?

"System Care" messed up the installation of Windows Defender (stored at C:\Program Files\Windows Defender\ and also at C:\Program Files (x86)\Windows Defender\ if using 64bit Windows 7)

The solution?


Since Microsoft has no way available of reinstalling Windows Defender, the solution I found was this:
  • From a working Windows 7 machine, Zip up the "Windows Defender" folder from "C:\Program Files\" to be "Windows-Defender.zip"
  • Also Zip up the "Windows Defender" folder from "C:\Program Files (x86)\" to be "Windows-Defender-x86.zip" (if using 64-bit windows)
  • On the broken Windows 7 machine, open Windows Explorer as administrator, and rename the "Windows Defender" folder in each of the directories to something like "Windows Defender.bak" (do this in both C:\Program Files\ and C:\Program Files (x86))
  • Copy the .zip file(s) you made above on to the broken machine, and unzip them into their appropriate locations:
  • Unzip "Windows-Defender.zip" to "C:\Program Files\"
  • Unzip "Windows-Defender-x86.zip" to "C:\Program Files (x86)\" (if using 64 bit windows)
At this point, visiting the control panel again, revealed a working Windows Defender icon. Also, downloading files through Internet Explorer started working again.

Besides fixing the problem for me, it reveals that Microsoft is not 100% accurate when they say that Security Essentials REPLACES Windows Defender, as it is obvious that Internet Explorer is still trying to use defender to check downloaded files.... The broken/missing Defender created a false result when IE attempted to scan the file, and thus the browser assumes the file is malicious.
This worked perfectly...........
My System SpecsSystem Spec
18 Aug 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Excellent! That was a bit of luck that the same fix worked for you. You still want to scan your system for infections, and I would run the System Files Checker after as well.

SFC /SCANNOW Command - System File Checker

A Guy
My System SpecsSystem Spec
18 Aug 2013   #8

Windows 7 Pro 64 Bit SP1
 
 

Yes it was ironic that the fix was related to both I was resigned to the fact that the email thing was not going to get resolved............but I can certainly understand where Defender would have played a role in both........this all started immediately after windows update withseveral security fixes a am pretty confident it was one of the updates that is responsible for this not sure which one however..........running complete system virus scan now....thanks again
My System SpecsSystem Spec
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 Explorer 10 Download Manager not allowing complete download




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