Multiple IE 10 Browsers Reopen After Closing (MSN Only)

SaraBrown93 · 17 Aug 2013

Hello,

I am in need of some assistance with my IE 10 browser, but the problem only happens while using the default MSN homepage.

After closing the web browser a number of times while on MSN, multiple browsers will suddenly reopen. I have noticed that when the browsers reopen, the url is a little different from the original. Here is an example of what some of the urls might look like below.

MSN.com

But when I change my default homepage to another search engine, such as google, yahoo, or bing, this problem does not occur. It only happens on the msn website.

Just today, I have discovered what is causing the browser to do this and it is the TrueSuiteService application that is part of the HP Simplepass program that is already pre-installed on my laptop. When disabled, the problem no longer occurs. However; when it is enabled, the problem will reoccur after a certain amount of times opening and closing the browser.

Here is a screenshot of the application disabled below.

But, here are two screenshots of all the applications that are enable on startup.

Either way, I am unsure of which direction I should take to solve this matter completely. Please help me.

Thank you for your assistance.

ThrashZone · 17 Aug 2013

Hi Sara welcome to Seven Forums,
I'm glad you took my advise in asking your question here,
Hopefully someone can help soon with your interesting problem, and loaded startup menu,
Cheers.
Multiple IE 10 Browsers Reopen After Closing Default Homepage (MSN - Microsoft Community

Quote from the other thread,
I followed the instructions within the clean boot about background applications and it worked. I discovered that the background TrueSuiteService application from HP in the services tab was what was causing the problem. After disabling it, I no longer had multiple browsers opening up. However, it still boggles my mind that how come it would be this application causing this issue? Also I notice that all the HP products are labeled "Hewlett-Packard Company" in the manufacturer status however; the disabled application is only labeled "HP" as the manufacturer? Could this possibly be a hidden virus on my computer? If so, how do I remove it? end of Quote

A Guy · 18 Aug 2013

Welcome to Seven Forums Sara, I'm unsure I can help, but notice the address you posted as an example includes the text "twitter-widget". Do you have some sort of twitter widget as an extension, or an app?

A Guy

nommy the first · 18 Aug 2013

Hello SaraBrown93, and welcome to the SevenForums,

Hmm, I noticed the same as A Guy. Do you have any toolbars such as Ask.com or SweetIM installed? If so, you will want to remove them as they are considered adware.

Altho I don't suspect malware, it's better to be safe then sorry:)
Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

Tick the box next to YES, I accept the Terms of Use
Click Start
When asked, allow the ActiveX control to install
Click Start
Make sure that the options Remove found threats and the option Scan unwanted applications is checked
Click Scan (This scan can take several hours, so please be patient)
Once the scan is completed, you may close the window
Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log in your next reply between [code] [/code] tags.

Do you actually use TrueSuiteService, or for that sake, any of the preinstalled programs?
If not, it would be best to remove them. You could do that by following this tutorial.

If you do use them, it would be best to uncheck them in the Startup tab of msconfig, and simply start them manual every time you need them.
To do that please follow this;

Click on the .
In the Search programs and files bar, type "msconfig" and click on the first entry.
Accept the UAC prompt and let msconfig load.
Click on the Startup tab.
Here, remove the check mark before all the system bloatware applications. This will stop them from loading at startup, and as an added bonus, it will also make your boot time slightly faster.
When done, click on Apply and OK.
Make sure that all open programs are closed, and click on Restart now in the pop up that msconfig will give you.

I also see that there are programs such as ITunes, Apple Puch and Adobe Reader checked in the startup tab. There is no need for that. You can also uncheck them, as it will make your boot time faster.

Another question, have you ever performed a clean reinstall of Windows?
The reason I ask this is because pre installed Windows is always full of unneeded programs, called bloatware, that only slow your laptop down and basically stop you from experiencing Windows at it's full potential. If you are interested in this, you can look at this tutorial.

Good luck and keep us posted,
Nommy

SaraBrown93 · 18 Aug 2013

A Guy said:

Welcome to Seven Forums Sara, I'm unsure I can help, but notice the address you posted as an example includes the text "twitter-widget". Do you have some sort of twitter widget as an extension, or an app?

A Guy

Hello again A Guy,

I have looked in my IE 10 browser and so far I do not see no extensions or apps of twitter.

ThrashZone · 18 Aug 2013

SaraBrown93 said:

Just today, I have discovered what is causing the browser to do this and it is the TrueSuiteService application that is part of the HP Simplepass program that is already pre-installed on my laptop. When disabled, the problem no longer occurs. However; when it is enabled, the problem will reoccur after a certain amount of times opening and closing the browser.

derekimo came up with this link which might explain why it's irritating ie10,
Mostly because they need to update the utility so it's not part of a Virus it's just junkware,
AuthenTec Customer Support > Downloads > Windows > TrueSuite
Thanks Derekimo :)

SaraBrown93 · 18 Aug 2013

nommy the first said:

Hello SaraBrown93, and welcome to the SevenForums,

Hmm, I noticed the same as A Guy. Do you have any toolbars such as Ask.com or SweetIM installed? If so, you will want to remove them as they are considered adware.

Altho I don't suspect malware, it's better to be safe then sorry:)
Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

Tick the box next to YES, I accept the Terms of Use
Click Start
When asked, allow the ActiveX control to install
Click Start
Make sure that the options Remove found threats and the option Scan unwanted applications is checked
Click Scan (This scan can take several hours, so please be patient)
Once the scan is completed, you may close the window
Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log in your next reply between [code] [/code] tags.

Do you actually use TrueSuiteService, or for that sake, any of the preinstalled programs?
If not, it would be best to remove them. You could do that by following this tutorial.

If you do use them, it would be best to uncheck them in the Startup tab of msconfig, and simply start them manual every time you need them.
To do that please follow this;

Click on the .
In the Search programs and files bar, type "msconfig" and click on the first entry.
Accept the UAC prompt and let msconfig load.
Click on the Startup tab.
Here, remove the check mark before all the system bloatware applications. This will stop them from loading at startup, and as an added bonus, it will also make your boot time slightly faster.
When done, click on Apply and OK.
Make sure that all open programs are closed, and click on Restart now in the pop up that msconfig will give you.

I also see that there are programs such as ITunes, Apple Puch and Adobe Reader checked in the startup tab. There is no need for that. You can also uncheck them, as it will make your boot time faster.

Another question, have you ever performed a clean reinstall of Windows?
The reason I ask this is because pre installed Windows is always full of unneeded programs, called bloatware, that only slow your laptop down and basically stop you from experiencing Windows at it's full potential. If you are interested in this, you can look at this tutorial.

Good luck and keep us posted,
Nommy

Hello again,

To answer your questions, I do not have no toolbars installed except for the bing bar that was pre-installed in IE. But as of right now, the toolbar is disabled. Also, no threats were detected during the scan. Here is the log that you have requested:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

As for using the TrueSuiteService, this is only an application of that came with HP SimplePass. However, I do use HP SimplePass for password protection such as for logging on to windows and etc.

I hope this helps determine what I should do. :)

ThrashZone · 18 Aug 2013

It's Nommy the first's Birthday today so it's Party time for him

So you've got a clean scan and the only thing you should consider is unchecking some of the unnecessary startup items.

SaraBrown93 · 18 Aug 2013

ThrashZone said:

It's Nommy the first's Birthday today so it's Party time for him

So you've got a clean scan and the only thing you should consider is unchecking some of the unnecessary startup items.

Ok. I have disabled the programs listed on startup . Is there anything else I can do?

VistaKing · 18 Aug 2013

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attach.txt and click Start . When done, DDS will open two logs

DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .