Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Live Mail 'Mail Loop'

31 Aug 2013   #1
Nerothefiddler

Windows 7 Home Premium 32bit
 
 
Windows Live Mail 'Mail Loop'

When trying to email a particular address (that is in my address book),either by using a fresh email or replying to one received from the same address, I get the following message from 'postmaster@polyfilms.co.uk'

This is an automatically generated Delivery Status Notification.
Unable to deliver message to following recipient, because the message was forwarded more than the maximum allowed times. This could indicate a mail loop.

It is the first time I have come across this problem.What is a mail loop and how do I resolve it ?.


My System SpecsSystem Spec
.
31 Aug 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro 2 laptop Toshiba 7 Pro
 
 

Hello Nero mate the address is it one that you use a lot or is it an annoying one? The loop I don't know but if it is one that is not wanted then I would block it using the Options > Safety options > Blocked senders.
My System SpecsSystem Spec
31 Aug 2013   #3
Nerothefiddler

Windows 7 Home Premium 32bit
 
 

ICit2lol
thanks for your response. It's a new address to a Solicitors office. Have recently replied to emails from them with attachments, with no problem. Suddenly the last time I tried to reply to a message from them, this is what happened. Can not remember doing anything out of the ordinary that might have caused it. Would like to correspond via email with this address in the future, if possible.
My System SpecsSystem Spec
.

31 Aug 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Do you have your WLM set up to forward your email to another account (Gmail for instance)? Does the message indicate a Status: 4.4.6?

Quote:
Numeric Code: 4.4.6

Possible Cause: The max hop count was exceeded for the message. This code may also occur if a loop situation exists between a sending server and a receiving server that are not in the same organization. In this scenario, the message bounces back and forth until the hop count is exceeded.
Quote:
An email loop is an infinite loop phenomenon, resulting from mail servers, scripts, or email clients that generate automatic replies or responses. If one such automatic response triggers another automatic response on the other side, an email loop is created. The process can continue until one mailbox is full or reaches its mail sending limit. In theory, the email loop could last indefinitely. Email loops may be caused accidentally or maliciously, causing denial of service. Although rare, email loops involving more than two participants can also occur.
Email loop - Wikipedia, the free encyclopedia

You can view the emails header, and it will show the path of this loop usually

Open the e-mail message> Click the three dots icon (...) beside Categories> Choose View message source on the drop down menu> A new window will open showing e-mail headers

You will see something like this (pulled from the web as an example)

Quote:
Original message headers:

Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 10:28:51 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 10:17:51 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 10:06:51 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 09:55:51 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 09:44:52 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 09:33:52 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 09:23:00 +0100
Received: from WIN-476OIH45MF5.motorauktioner.se ([31.211.209.66]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 09:23:00 +0100
Received: from ch1outboundpool.messaging.microsoft.com ([216.32.181.183]) by
WIN-476OIH45MF5.motorauktioner.se with Microsoft SMTPSVC(7.5.7601.17514);
Wed, 29 Feb 2012 09:23:00 +0100
If you are an individual mail user, and this only happens at this one address, it is likely an issue with the recipients email server. Since you had successfully emailed them in the past, it's likely an issue on their end. If you have a web based email like Gmail, or Outlook.com, etc. You might try that and see if you get the same result.

A Guy
My System SpecsSystem Spec
05 Sep 2013   #5
Nerothefiddler

Windows 7 Home Premium 32bit
 
 

Sorry for the delay, but thank you for your interesting post. I have no other email addresses.Is there any other way out of this fix?. Will have to correspond with this address by snail mail!.
My System SpecsSystem Spec
05 Sep 2013   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro 2 laptop Toshiba 7 Pro
 
 

As Guy says it could be a problem at their end I misunderstood the original post - sorry!

It did occur to me though also as Guy suggests (I think) that as you are using Windows Live Mail why not try making another account say with Hotmail and use this account just for this one office you are trying to communicate with?
My System SpecsSystem Spec
Reply

 Windows Live Mail 'Mail Loop'




Thread Tools





Similar help and support threads
Thread Forum
Windows Live Mail not receiving calendar info from Outlook mail
Our Windows Live Mail accounts receive blank messages when someone sends a calendar appointment request from an Outlook account. The same message arrives correctly in a gmail account or in my Outlook account at work. Is this a Live Mail Configuration issue?
Browsers & Mail
Export mail and contacts from Outlook 2007 to Windows live mail 2012?
I have an Windows (Vista) notebook with outlook 2007, and now I have an new notebook with Windows 8.1. Where I want to export my mail & contact to Windows live mail, how can I import this in WLM on my other notebook? I already have configure my mail on WLM where I can receive and send messages....
Browsers & Mail
Windows Live Mail password request to recieve my ATT/Yahoo mail
In recent days I was asked by ATT.net Yahoo to change my password and did. Windows Live Mail will not allow a password (anything..?) change... and simply reverts to what was. I need to correct the password each time it opens and am able to receive receive mail, but.. WLM will not change...???
Browsers & Mail
windows 7 32bit live mail with time warner wi rr/ sending e-mail
I can receive mail and send mail but the target does not receive it, I get no error message but my sent box says it was sent, this has been going on now for about at least three weeks, I have sent mail out of roadrunner direct with no problem, I have been using this program for about three years...
Browsers & Mail
Can no longer send e-mail with Windows Live Mail, error 0x800ccc78
Hi, I have been using WLM for some years. Yesterday, it stopped sending emails and now just leaves them in the Outbox. Here is most of what appears in the error box: The message could not be sent because the server rejected the sender's email address. The sender's email address was...
Browsers & Mail
Importing Outlook Express mail into Windows Live Mail
Hi Our old XP machine harddrive has just died! This has OE6 on it... I'm now on a Win7 PC with Windows Live Mail... I am trying to find an import option to bring in all my old backed-up folders in the dbx format without any luck. Any suggestions? I did try Thunderbird then gave up!!
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App